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BMW
- Automotive
- Dallas, TX
About this business
Location details
6200 Lemmon Ave, Dallas, TX, 75209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service for a sucker Service advisor sold me an engine service at 48k miles that wasn't needed until 60k miles (I found out later). The "engine service" ended up to be just a spark plug change for $775.24 Shop Fees Tax. The line item for spark plugs had each of the six plugs charged at $32.88 a piece. Turns out I was that day's sucker. I purchased a BMW because of service that I had received on my first BMW twenty years ago, that trust is gone.
BMW of Dallas Took the car in for an oil change and was told about other issues. I was thankful to know about the issues and not told.
fake advertising to bring the customers Fake advertising to bring the customers to the dealer ship and try to sell them different cars very bad experience waste my time in this pandemic and covid-19 season not happy un professional .Not recommend this dealer be careful. Bad experience
Liars Regrets I was lied to by my service advisor and a manager who promised he would call me back on a Monday I had to contact him onyo Wednesday (carlos) I think was his name u guys are Liars
Business response:
Dorothy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.
Warranty service work on 2012 BMW X5D I go to this dealer vs the Plano BMW dealership closer to my home because I have had negative experience there and favor the service and policies at this BMW dealership.
Business response:
We are pleased to hear you had such a positive experience with us, John! If you need more help, our team is available to talk -- safe travels!
Heidi Nichols Feels more stressful here than going to the doctor. Always feel like I am not being given a straight answer in the service department.
Business response:
Heidi Nichols, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.
Service experience at BMW of Dallas I will never be back. Took in for a bulb replacement and BMW wanted to charge me $425. My mechanic charged me $92. BMW also said I needed to change belt tensioner for $560. Took to my mechanic and not a thing wrong with it. They also happened to find an oil valve leak that would cost $1500, BMW was surprised to find out I had a warranty on my car that would cover the cost. They only charged the warranty company $800 instead of $1500. I will never do business with BMW of Dallas.
Lacking When I arrived at the dealer for my scheduled service it took some time before I was even acknowledged and then when someone finally approached me I was told to go wait inside. I was given no further instructions other than to go inside.
Business response:
Steven, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (972) 763-5528. We would appreciate the chance to turn your experience around.
1 hour to drop the car off It took almost an hour (57 minutes) to drop the car off for service and drive away with a loaner. Then I got my car back 2 days later, not even washed
Business response:
Thank you for leaving us this response. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (972) 763-5528 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 8,815 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.