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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I purchased a BMW X1 from BMW of Silver Spring. Len, the sales rep, assisted me in the purchase of the vehicle; customer service was great. The staff is well knowledgeable on the vehicle specifications. BMW of Silver Spring is a well-maintained facility, which comforts its customers’. I would recommend for anyone looking for a new BMW in the area to check out this dealer. They have a variety of selections in their inventory. They even offer discounts on certain models along with incentives. My first BMW purchased turned out ... read more
Business response:
Good morning. In response to your review, I want to take the time to thank you for praising BMW of Silver Spring. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!
Andy Alexis is the consummate professional. He excels in customer service and listens attentively to the needs of the customer. He is thorough in his responses to questions and goes out of his way to ensure that the customer is comfortable and at ease. I would highly recommend him for any potential buyer interested in seeking to purchase a BMW.
Business response:
Thank you for taking the time to review us! BMW of Silver Spring strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback and we hope to see you soon!
I worked with Karen Herbert in the acquisition of a specific build of 535i X-drive. Ms. Herbert was timely and honest in her communications, and she remained professional and courteous throughout the process of negotiation. I received an excellent value and I highly recommend Ms. Herbert and Silver Spring BMW.
Business response:
Hello, BMW of Silver Spring would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Karen Herbert and the team! Thank you again for your review and we encourage you to stop by soon.
New car technology and engineering far exceeded my expectations. BMW attempting to register new vehicle in DC simply delays the process. Customer should have the option to register new vehicle.
Business response:
Greetings! Thank you for stopping by BMW of Silver Spring. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
The total experience was exceptional and it far exceeded our expectations. Our salesperson was very knowledgeable and explained all of the components of our new vehicle. I have purchased over 30 vehicles in the last 35 years, but this experience with somehow different. The entire buying experience and atmosphere, was very relaxin and inviting, which was totally attributed to our salesperson, Mrs. Karen Herbert. I would without any hesitation or reservation, recommend your dealership to my closest friends and family. My wife ... read more
Business response:
Good afternoon, Coury White. In response to your review, I want to take the time to thank you for praising BMW of Silver Spring. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We will be sure to share your encouraging words with Karen Herbert and the other members of our team. Thank you again Coury and be sure to stop by soon!
My car buying experience was awesome thanks to Ms. Hope Levy She Assisted me through the whole process. From the first call to signing the finance papers she guided me the whole way. She clearly explained to me everything i needed to know about the car i was there to purchase, she helped me get the most i could out of my trade in , and she helped me to understand the packages and warranties i could add to the car. i was very happy with the service and even happier leaving with a great car A++ for customer service. i Recommen... read more
Business response:
Hello Stefan Golding would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Hope Levy and the team! Thank you again for your review.
Ron was my sales Person on Saturday October 15. Ron is the best in this business! He went out of his way in assisting me to get my new car. He is knowledgeable and went out of his way to make me happy. He got several options for me and the best was picked by me. It was great working with Ron Askew!!!
Business response:
Thank you for your heartfelt response. We appreciate your feedback and will be sure to share your encouraging thoughts with Ron Askew and the team! If you should have any further questions or want a little more insight on your vehicle, please don’t hesitate contact us! We would love to work with you again soon.
I called and did a lot of business over the phone so that made my time in the dealership less. The BMW Genius taught me a lot. Chris was the beat.
Business response:
Greetings! Thank you for stopping by BMW of Silver Spring. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
My advisor, Rachel Rhea , is the best in the business! Always cheerful, knowledgeable, and goes above and beyond every service visit. I will continue to use BMW of Silver Spring service because of her!
Business response:
Hello, BMW of Silver Spring would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Rachel Rhea and the team! Thank you again for your review.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.