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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
You know, I did deal with Alan, and found him to be extremely nice and knowledgeable. However, he was insistent that he could not offer me anything below sticker, even for things on the lot. Plus, when I was on the lot with him, he wasn't so willing to show me things on the lot as I wanted, he was so intent on telling me he couldn't get me a deal that he decided it'd be best to do a search to find my ideal car nearby. I wasn't likely to go this way, and I'd already checked dealers stocks online, but I was willing to see what... read more
One of the most pleasant car buying experiences I've had. Attentive, but not bothersome. I got what I felt was a fair price and the negotiation was quick and straight forward. Ari was excellent to work with during the acquisition. I would not hesitate to recommend BMW of Sterling to anyone wanting to purchase a BMW.
We settled on Sterling after visiting several dealerships in the area. Some were friendly enough but did not display adequate product knowledge. One was "snooty" and lacked correct information. Sterling maintains a friendly atmosphere and Carl had exemplary product information. His attention has continued months after the sale. I have made one service visit for a minor issue that proved to be nothing. They treated me with respect in spite of me crying wolf. So far I am very comfortable with the arrangement.
Just went for my second service visit and was amazed again at the level of professionalism of this dealership. Dropped off my car at 8:00 and received a free laoner without having to ask for it. Car was fixed, washed, vacummed, and ready by 12:00 noon!
Alan is one of the best salesmen I have ever met. Honest, caring, and thoughtful Alan worked extremely hard to get me the car I wanted. In addition he was able to quote ultra competitive prices. The dealership itself is a marvel. I visited BMW of Arlington and BMW of Fairfax, both of which are much closer to me but, BMW of Sterling made the others look really low-class. I couldn't recommend this dealership any more highly. PLEASE shop there and PLEASE ask for Alan.
I choose 1 star because there isn't an option for zero stars. I got in contact with this dealership asking for a car I've been following for about seven weeks. During the last week of 2021, I contacted them. they had a Mercedes 2019 for 33K. If that car goes after Dec 31st, that would be one year older... Oh surprise! after my call, they changed the asking price to 38.5K. Don't waste your time at this dealership
Had a horrible experience at Sterling BMW located in Sterling, VA, USA. I reached the dealership at 630 AM via Uber to pick up my car that was delayed in service. I had to pick up the car early so I could got to work. It was 20 degrees Fahrenheit outside with a significant wind chill. The service advisor was rude and made me wait outside in the freezing cold and told me he would not let me in the building! I had to wait for 25 minutes. What was I going to do.. steal a car? This was a truly disappointing experience. I have ow... read more
Business response:
Hi Mahin, Thank you for taking the time to share this concerning information. I would like to assure you this is never the level of service we aim to provide for our customers. When possible, please reach out to me at the number below, as I would appreciate the opportunity to learn more about your visit and offer my apologies. 571-370-7151 Brian Latimer Service Manager
I took my car in for a diesel particulate filter (DPF) 2BB100fault code. I had previously installed n oil catch can and one of the hoses had come loose so they said that might affect the fuel air ratio which might cause the fault code. Drove home, re-attached hose. drove car and fault code came back. Hose was still connected. Cleared the code and it came back again, hose was still attached so I returned to the dealer . This time they said they would replace the DPF. after a2 hour wait Elijah came back and said they do not ha... read more
Business response:
Hi Juergen, While I’m pleased to know the issue you were experiencing with your vehicle has been resolved, I would like to apologize for the level of communication you received on behalf of our team. I assure you this is never our intention and hope you will provide us the opportunity to earn your full confidence should any future needs arise. In the meantime, I have provided my contact below should you have any questions regarding the services performed on your vehicle. 571-370-7151 Brian Latimer Service Manager
"I took my car in for a diesel particulate filter (DPF)..." I took my car in for a diesel particulate filter (DPF) 2BB100fault code. I had previously installed n oil catch can and one of the hoses had come loose so they said that might affect the fuel air ratio which might cause the fault code. Drove home, re-attached hose. drove car and fault code came back. Hose was still connected. Cleared the code and it came back again, hose was still attached so I returned to the dealer . This time they said they would replace the DPF.... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.