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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
"I usually have great experiences working with Robert..." I usually have great experiences working with Robert Harrell but my young son went to Eric Brown by mistake for an oil service and a tire balance and rotation. Eric then recommended an unnecessary fuel induction service for an extra $244 without my authorization and then said "he agreed to it". The records show that I am the owner of the car and all my contact information is tied to the car but they never contacted me to get my authorization. Eric dooped my son into a... read more
Business response:
Hello, While we’re glad to hear that you typically have great experiences here with us, it is unfortunate that your son’s experience wasn’t up to the same standard. We understand your frustration, and your business here is always appreciated. We would like the chance to restore any lost confidence. Please do not hesitate to reach out to me at 571-370-3968 so we can work to resolve this in a positive manner. Thank you Brian Latimer Service Manager
"I will never step foot in this dealership again due the..." I will never step foot in this dealership again due the the poor customer service I received from my sales advisor Aiman Wahba, my service advisor Carlos/other service techs, as well as the sales manager Shawn Sampson after I bought my car. I bought a new 2021 330XI on April 19, 2021. Before that time, I was receiving pretty good customer service from Aiman and Shawn. They made sure I was able to get the vehicle I really wanted. The process was pretty much like any... read more
"I will never step foot in this dealership again due the..." I will never step foot in this dealership again due the the poor customer service I received from my sales advisor Aiman Wahba, my service advisor Carlos/other service techs, as well as the sales manager Shawn Sampson after I bought my car. I bought a new 2021 330XI on April 19, 2021. Before that time, I was receiving pretty good customer service from Aiman and Shawn. They made sure I was able to get the vehicle I really wanted. The process was pretty much like any... read more
"BMW DEALER DAMAGED ENGINE in 2010 X6M after performed..." BMW DEALER DAMAGED ENGINE in 2010 X6M after performed recall. #BMWofSterling completed Injector recall SIB130815 (60k miles 06/2018), “BMW of Checkered Flag” diagnosed engine head need to be replaced (66k miles03/2021). Injector bolt that hold down injectors was cross threaded in the cylinder head. This was allowing fuel injectors to move causing damage to the fuel injector holes in the engine head. #BMWofSterling refused to fix the repair. BMW of USA recorded the co... read more
"After much deliberation I’ve decided to review BMW of..." After much deliberation I’ve decided to review BMW of Sterling. From the first interaction with the sales person several weeks ago I felt undervalued. Beware if you plan to purchase a car and you’re not intending to purchase a brand new car.. it was a simple transaction turned sour. A lack of communication, poor treatment by sales person, finance person and certainly management’s lack of concern, or means to rectify the situation, are some of the reasons I’ll never b... read more
"Either failed to repair check engine or failed to reset..." Either failed to repair check engine or failed to reset on 12/21. Called the dealership twice and texted them. They have failed to respond. Have purchased two vehicles and serviced three at this dealership. Lousy customer service.
"Do not do business with this dealer. One, I have had..." Do not do business with this dealer. One, I have had maintenance there at least a dozen times and I have never once gotten a loaner till this last time. Everytime I asked, they said none were available. I pitched a fit this last time and all of a sudden, one miraculously became available. Additionally, just recently, last couple of weeks, I am being war dialed by a 3rd party about renewing my BMW warranty. BMW sterling obviously sold my private data including my cell ... read more
"Unauthorized charges" Came in for an oil change, just an oil change. The rep, Moses Mahdi insisted in working on 2 recalls and the oil change. When I pickup the car, I get a bill for $626? I ask for a break down and he tells me they changed the oil, filter and break fluid and worked on 2 recalls and there is a charge for $355 for parts and labor. They didnt even turn off the service lights . What kind of service is this? He also tells me that they are not cheap!! on top of that, there was a hidden charge for another $240 of... read more
"Beaver Ho is the man! He listened and executed! He paid..." Beaver Ho is the man! He listened and executed! He paid as much attention to the little things as he did the maintenance issues. First Rate
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.