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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
"WISH THEIR CUSTOMER SERVICE MATCHED THEIR CAR SELECTION" I don’t have the energy or vocabulary to describe HOW POOR the CUSTOMER SERVICE was. LONG story short, I drove across three states to buy a car from them... the customer service was SO BAD (rude, condescending, unprofessionaI) I drove 373 miles home NO CAR. I wouldn’t pay a ROOFING COMPANY to NOT roof my house. Why would I pay a car salesman who isn’t trying to sell cars? HOW HARD or AMAZING customer service do you have to have to CLOSE A DEAL with somebody who is dri... read more
"Comfortable, neat, friendly" Pleasant atmosphere comfortable waiting room with many amenities. Staff was helpful friendly. Robin Jones always responded well and was very accommodating, even arranging a ride.
"Horrible in every aspect of sales and service" I serviced my BMW at BMW of Sterling for over three years, every time I went they failed to mention critical information and tried to upsell me on unnecessary services. For example, two months after an oil change they told me my tire tread was severely low, I asked why nobody mentioned this two month prior, the response: “that advisor doesn’t work here anymore.” I.scheduled an appointment online indicating I wanted the car evaluated before the warranty expired the next month, w... read more
"Avoid service here at all costs" I serviced my BMW at BMW of Sterling for over three years, every time I went they failed to mention critical information and tried to upsell me on unnecessary services. For example, two months after an oil change they told me my tire tread was severely low, I asked why nobody mentioned this two month prior, the response: “that advisor doesn’t work here anymore.” I.scheduled an appointment online indicating I wanted the car evaluated before the warranty expired the next month, which a service... read more
"Terrible Service Department" Took my 550i with 50K miles to this dealership for a coolant leak. They charged me $184 for the diagnostic and quoted me $8,000 in repairs. I then took the car so a respected independent BMW mechanic who diagnosed it for free and fixed the issue for $250. In addition to their issues properly quoting work, this dealership never seems to have loaner cars available, which is ridiculous for an $80K+ car.
"They don’t care" I’ve had issues each of the last 3 times my car has been in for service. The work has been poor which resulted in me having to take my car to another dealership. I’ve been mislead, there is no transparency, and the communication is non existent. Avoid this dealership.
Business response:
Msnall, we at BMW of Sterling truly care about our customers. It is so uncharacteristic for our staff to service your BMW and not provide the experience and service you desire. Please share your concerns in detail with your name, email and phone number to allow us to move forward with the repairs needed for your satisfaction. We strive to provide the best experience for our customer. We thank you for your business and look forward to hearing from you soon. Wilburn Hardison Customer Relations wilburn.hardison@bmwofsterling.co... read more
"Thieves" Thanks to Carlos Martell (service advisor) I will never go back to this dealer. As soon as I arrived he was on the upsell. Before asking about what was wrong he tried to sell me a extended warranty. No thanks. Then when he called with estimate he tried to sell me tires ( even though I had just pasted Virginia safety inspection less than days ago). Then gave me estimate I asked about the price of parts. He quoted $178 per injector ( he didn’t realize anyone could look up the part on their website and buy them for $8... read more
I left my car at the BMW of Sterling's service to get a better service. Even though I paid 5 times more than I would pay at a regular mechanic, I received the worst service ever. They hit my car while it was there and they tried hiding it. After I found out that they hit my car, they acted like nothing has happened. I went there 4 times to resolve this issue, and everybody were so rude to me, including the managers. And lastly, they tried repairing something, but it was worse than it was before when I went there to pick it u... read more
"Worse Dealer Ever, Stay away" I left my car at the BMW of Sterling's service to get a better service. Even though I paid 5 times more than I would pay at a regular mechanic, I received the worst service ever. They hit my car while it was there and they tried hiding it. After I found out that they hit my car, they acted like nothing has happened. I went there 4 times to resolve this issue, and everybody were so rude to me, including the managers. And lastly, they tried repairing something, but it was worse than it was before... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.