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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
They don’t care about the customer at all. You’d rather not buy a car than buy one from here. Rude from the get go pretending as if you cannot afford their car at all. Once you buy the car from them, that’s it, no help or support what so ever, even with problems they have caused.
I went in to inquire about the 2018 M5 and received the frostiest of sales engagements in my life. The consultant was absolutely uninterested (I won’t name him because he struck me as an absolute rookie - don’t need him to become a fall guy). But the messaging clearly came from his arrogant boss - who in few words implied - get in line, make a deposit and we’ll see. Even if the car is on the floor you won’t get a chance to drive it. Basically purchase a car worth 125K sight unseen or driven. Good job guys - I purchased an MB... read more
I normally don't write these but FWIW. This morning's visit with CSR Josh G. to install a recall item starged badly with Josh asking if I had called to verify that the part was in. After the customary 20 questions, he finally checked (vs, checking first to save me some time) verifying that the part was not in and informed me that I should have called to verify IF the part was in stock. The conversation went down hill fom there and I left dissapointed that Josh was not in listening mode. Here's what I was suggesting When a cu... read more
I called BMW of Sterling service on Monday, November 13th describing a transmission issue with my X5. I asked if I could bring my car in as soon as possible and get a loaner car while my X5 is being serviced. The person I spoke with, Cynthia, said I could bring my car in on November 16th at noon and that I would have loaner car reserved for me at that time. It's November 16th at 10:30 am and Cynthia said she just learned that it's no longer possible reserve loaner cars. Therefore, I would be without a car indefinitely.
Failure to replace the defective part. Recall campaign – Driver front airbag 16V-071 In the last 6 months I schedule 2 appointments with BMW Sterling VA to replace my front airbag. I made the appointments online using the www.bmwofsterling.com website and I received the confirmation (text message) for 06/072017 8:15AM and 11/01/2017 8:00AM. For the both appointments I drop off the car in the morning and I was told that everything is OK and they will contact me when the work will be done. I mention that every time I have to s... read more
When I purchased my vehicle I asked specifically about the availability of loaner cars and was told that they were absolutely available. All I needed to do is call in and prearrange prior to service. Fast forward to maintenance time, I call BMW Sterling service and explain that I'd like a loaner and that I'm flexible on the date. I am immediately told for services under 2 hours that loaners are unavailable. I show up at the service department and mention this to the service person who says, "Well, I don't sell the cars here.... read more
If I could leave zero stars I would. I have bought 3 BMWs from this dealership and was going to purchase a M3 from here. We bought a 335 and a 435 in August 2014 a month after buying these cars I noticed the 335 was making a weird ticking noise whenever I would accelerate. So I took it in for service after a few days of them keeping the vehicle they said they had fixed it so I picked my car up and noticed after driving 45 minutes home it was still making the noise. I have brought my car back to this dealership so many times ... read more
BMW of Sterling has been serving my car since 2012; however, 10/3/16 was the last time I will EVER give them business. I took my car in for a priority service informing the rep that I was traveling from Woodbridge VA and will require a loaner car at drop off. I scheduled this service on 10/1/16, with the rep guaranteeing a loaner car. However, when I arrive at the facility to drop my car off I was informed by Andrew (service advisor) that a BMW loaner was not available, but enterprise car rental was my other option. I wasn't... read more
I had over 25K dollars worth of warranty work performed at Sterling BMW. My service advisor was Stefan Vrabel, now in management. (Transmission replaced/ seat motor/tires/ battery/ valve cover gaskets,etc. I went to Hilton Head, SC for vacation in 07/2016. BMW Hilton Head tells me my battery is defective, at two years old. I miss two days of vacation and over 600.00 dollars for a battery replacement and programming. BMW Hilton Head, SC tells me the battery was not programmed properly and shortened the life of the battery. I ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.