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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Extremely good service " The service was both extremely good and efficient.. my service advisor was extremely good and continued to give me updates on where they was with my car.. her name that I wanted to recognize was Judy ( sorry lost her card for last name) she was extremely polite and efficient..
Business response:
Steve, it seems like you had a great experience with us and we're certainly happy to hear that and grateful for your kind words. You did however leave us only one star and if there was anything else we could've done better, we would always love to hear from you, simply send us an email with your thoughts. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Thorough and smooth service experience" Good experience all around. Very helpful service supervisor. Took care of everything. Mechanics did a very thorough job of examining car for any issues needing to be addressed.
Business response:
Thanks for letting us know you had a fantastic visit!
" Excellent and efficient experience " BMW of Sarasota has always provides excellent and efficient service. From renewing a lease to maintenance and oil changes, I have always experienced professional service.
Business response:
We're grateful for your loyalty and for your amazing review!
"Excellent customer service. " Noticeable and positive improvement in customer service. Keep up the good work. Fernando, has always been very courteous, polite and helpful. He’s the BEST service advisor. I dropped off my X1 on a Saturday. Since I thought my car was going to be ready the next day, I left my work badge in the car. There was a part they still needed so I could pick up my car on Sunday. It was going to take several days for the part to arrive. I called first thing Monday morning to ask if there was anyway I coul... read more
Business response:
We are thrilled to hear you had a great experience with us from beginning to end, Maggie! Thanks for your incredible review!
"Service advisor was great time to get a loaner car and too ." Derrick was great efficient friendly and knowledgeable. The loaner process took too long probably 45 minutes and was not efficient. I would recommend reviewing the loaner peocess
Business response:
We apologize for the long wait for your loaner vehicle and will look into that immediately. Thank you for your insight. Beyond that, we're pleased to hear your visit with us was a great one!
"Carlos and the team were great!" This was our second time at Sarasota BMW, we brought our X3 in for a warranty fix and to check on a few other things. Carlos captured all my concerns and communicated effectively throughout their resolution. Thanks Carlos!
Business response:
Thanks for letting us know that Carlos met your every need!
"My Customer Service, Maria L was quick and percise 10" I give her the highest rating because each time I bring my car in for service, she gives me personalize attention and see to it that my request is attended to in a professional manner and always with a smile. My car is taken care off by the mechanic Erick who knows my car!
Business response:
Thanks for your amazing review!
"Great service " The service at BMW is impeccable. They truly understand customer service and are excellent at hospitality. My service advisor, Fernando, was extremely helpful through all my maintenance and repair issues.
Business response:
Thank you so much for the wonderful review!
"Fast Effiicent! Seth is a great service agent" Seth is always attentive. Quick service. Gets the problem solved in Timely manner. Always puts me in a loaner. Explains what is happening before anything is done. Answers questions.
Business response:
We're glad to hear that Seth always takes great care of you. Thanks for the five stars!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.