This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Jack H and BMW still #1" Many strong choices in the market now, but the service and knowledge that Jack Hojnacki and everyone else at Sarasota BMW are outstanding. The tech expert Silvio who explained my new X5 was also excellent. I do think you should consolidate the "extras" that are sold through Jesus and Finance so a buyer knows the exact payment they are agreeing to upfront, but other dealerships do the same thing.
Business response:
Gregory, we are very proud to hear that Jack, Silvio, Jesus, and the rest of our team proved to be knowledgable and courteous during your visit. Thanks for your awesome review!
"Defective belt: lost power steering" Fernando was wonderful as always. I had a belt replaced that turned out to be defective and I lost my power steering. AAA had to take my car to the dealership on a Saturday afternoon. Fernando was able to secure a rental quite quickly. I did not get my car back until Wednesday. It took them 15 minutes to locate by car. I was disappointed that they did not wash it as they always have in the past for any service repairs. This was covered so no change to me. However I work full time and it ... read more
Business response:
We apologize that there were some hiccups in our service during your visit but appreciate the feedback. We will go over your comments with our staff to try to discern what we can do to prevent these issues in the future. We're glad to hear, however, that rest of your visit was a good one!
"EXCELLENT SERVICE AS ALWAYS! " BMW of Sarasota has consistently and reliably given me great service out this year's. This week's visit proved to be no different. My Service Advisor, Fernando, took great care of me. He thoroughly explained the repairs my vehicle needed & why they were important. He knows how vital it is for me to have my vehicle operating at top form. The owner is very personable & truly cares about his customers. I appreciate having such a reliable resource! I highly recommend BMW of Sarasota.
Business response:
We appreciate having you as our customer! Thanks so much for your stellar review!
"Service was friendly and professional." Came into check warning light on brake pads. Found that the left front pad was worn, but would get me back to Canada with no problems.
Business response:
Thank you for your great review!
"BMW in Sarasota is the Best" I drive a Z4 Hard Top and I was having issues with noise inside the car when the top was up. The service department went the extra mile to find where the noise was coming from. Not an easy task, but through diligence they located the problem. I can't say enough about their service department and Maria my service consultant. She always keeps me informed during the process. When I am ready for a new BMW I will definitely be buying it from BMW of Sarasota..
Business response:
John and Cathy, thank you very much for your incredible review! We are pleased to hear that Maria went above and beyond for you.
"The best ever! I have bought many BMW's over the years" Carlos Munoz was the best Service Assistant that I have ever dealt with. I have purchased many BMW's over the years from many dealerships and Carlos was the friendliest, most helpful and knowledgeable of all that I have dealt with in the past. He made my situation with a flat/punctured tire so easy to deal with and am thankful to him for his great efforts. I look forward to working with him in the future!
Business response:
Thank you so much for letting us know that Carlos took great care of you!
"Salesperson Roy was great but had major problem with the way" Salesperson Roy was great but had major problem with the way pricing was handled by management. The sticker price on the vehicle was not honored but was raised by $3,000 when it was time to pay.
Business response:
We apologize for any miscommunication on our part regarding pricing and will speak with our staff regarding your comments. Besides this issue, we're glad to hear that overall, you had a great visit with us!
"Airbag Recall" Courteous, attentive & Informative Excellent service I unfortunately did not get the names of the other people I associated with but they were all professional and I was very impressed with the service I received from Derek Thomas.
Business response:
Helen, thank you so much for your full five stars across the board!
"great all around" went in for a few recalls, it was all at no cost to me but I still got excellent service. Rental car was provided as well with no problems
Business response:
Thanks for your awesome review!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.