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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"on The money" Carlos was very efficient,professional and courteous.Everything was done in a timely manner.I would recommend this dealer to all my friends.Thank you
Business response:
Thanks for your five stars, Richard!
"excellent service and overall treatment" While my recall service was excellent completed completely in a timely manner, I have one issue with the dealership's parts department. On my past two visits for service, I have tried to buy touch-up paint for my vehicle, In both cases it was out of stock I think you should have a process to follow-up on such requests to get the item requested and mail it to the customer.
Business response:
Thanks for your feedback regarding the touch up paint -- we will forward this to our parts department and see if this is something we can do. We're glad to hear that the rest of your visit was excellent; thank you for your great review!
"Great service" I recently had a check engine light go on. My car only has 11K miles. It was leased from a dealer up north, so I made an appointment at BMW in Sarasota. They treated me wonderfully, gave me a loaner, and my car was perfect when I picked it up the next day. Special thanks to Derek Thomas, assistant service manager who handled my problem with finesse
Business response:
Thank you for taking a moment to write this amazing review! We appreciate it!
"Good Experience!" I Traveled to Sarasota from Tampa to purchase a BMW. Roy Pollack made our car buying experience very pleasurable. The approach that he has relating to honesty in the field stands way above what other car salesman wish they could possess. I want to also acknowledge Robert Real the Sales Manager and Jonathan Parker the Finance Manager for their professionalism and expertise in their respective fields. Nick Bruno Customer, Tampa FL
Business response:
Nick, thank you very much for your stellar review!
"Pleasent and helpfull" I had a very pleasent experance, the whole team were great. I will be happy to return. I will recommend you to all BMW freinds.
Business response:
Thanks so much for the wonderful review!
"Quality service" I have had Carlos Munoz as my service manager the last two times I have had to bring my car in for service. Carlos is very attentive and certainly service oriented. I'd be happy to have him always be my go-to person when I need to come in for service. Phillip Gordon
Business response:
Thanks so much for your awesome review, Phillip!
"A well oiled machine" From the moment I arrived at the service entrance which was clearly marked and easily accessible, I was greeted with smiling faces and efficient service. Maria was my service advisor and even went so far as to take a picture of the windshield washer strainers that were clogged with algae and inoperable. Happy that she suggested having them replaced. To my surprise, the waiting room was fully stocked with juices, coffee, tea along with an assortment of granola bars, chips, apples and freshly popped popc... read more
Business response:
Deborah, we are very pleased to hear you had an excellent visit with us! Thanks for your amazing review!
"60,000 mile service plus front brake work" Worked with my service advisor, Carlos Munoz, who was patient, informative, knowledgeable, and very pleasant/easy to deal with. He has a mechanic's background, not sales, so Carlos understands the inner workings of a car and can share that with his customers. I was very pleased with my interactions with Carlos on this visit.
Business response:
We're happy to hear that Carlos took care of all of your needs. Thanks for the great review!
"Carlos is a diamond in the rough " He is always bending over backwards to make everything run smooth with no stress or issues every time I bring my BMW in, I have had 5 different people over the ten years I been coming in and Carlos is a 1st class gentleman and y’all are lucky to have such a shining example of BMW customer service... I am so happy I now have him as my service manager.
Business response:
Thanks for your fantastic review! We're proud that Carlos has earned such high praise from you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.