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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Jessica has been a big help. " Thanks for professional support and genuine customer service. Jessica was responsive and very courteous. We appreciate her effective assistance to evaluate our needs and save us money too.
Business response:
Thanks, Joe, for your stellar review!
"Could not be better !!!" ALL employees encountered were upbeat & friendly ! The specific people mentioned below who helped were knowledgeable & made sure every aspect was clear & well defined & repeated if necessary ! Very enjoyable experience ! Thanks to all !
Business response:
Thanks so much for your full five stars across the board!
"Great service" The only thing I was not happy with is bmw was out of loaner cars and they did pay for a rental but the rental had been smoked in and with me being a none smoker I can always tell. had a headache every time I drove the vehicle. Not a good feeling.
Business response:
We are sorry about the state of the rental but value your feedback as we don't want to make the same mistake twice. Besides this issue, it seems like you had a great visit with us, Emmanuel. Thank you for the full five stars!
"Great customer service " I am impressed by how easy and smooth my unexpected problem with the car was resolved despite the need to order the part, and how helpful and considerate my service adviser Carlos was with updates and making sure that everything run smoothly and to my conviniance.
Business response:
Thanks so much for the great review!
"10/10 would recommend to anyone" Jonatan was an awesome sales representative and Sequoia was a great sales manager. They were very reasonable, patient, and very understanding of my situation. This was my first time purchasing a car on my own, and I felt very comfortable and reassured. I was recommended BMW of Sarasota by my partner, and he had also worked with Jonatan in the past. The facility was clean, and the entire staff was very accommodating in constantly offering refreshments. The product specialist Silvio was also v... read more
Business response:
It's great to know that your first time purchasing a car on your own was a smooth and stress-free experience. Thanks so much for coming to us for your first car purchase and for your spectacular review!
"Great service" I am very happy with the excellent service I received. I was also very happy with the rental car provided to me while my car was Bering serviced. My thanks especially go to Carlos!
Business response:
Thank you for the excellent review!
"Customer Satisfaction at its Best" I recently brought my car in for annual service. My appointment was for 7:30a on a busy Friday morning. I arrived at 7:30a and was greeted by my my technician, Lewis at 7:35a!!. Lewis sat with me and reviewed everything included in the service visit and asked if there was anything else they could do during the visit! He estimated it would take them about an hour and a half to two hours to complete. Here is the best part, my car was delivered (washed!) within the 90 min time estimate! Lewis... read more
Business response:
Dan, we're very happy to hear you were completely satisfied with the service you received during your visit. Thanks for the great review!
"A rocky start, but a good ending" I came in specifically for a recall and subsequently a check engine light came on. I think Fernando was overwhelmed that morning and forgot that I wanted a loaner if the repair would be at least 2 hrs. I actually spent 4 hrs there - ps: you could crank the air-conditioning down a bit. He did find me after 2 1/2 hrs to show me why the light was going on and that the computer found that I needed a new battery. Funny that it didn't also find what it found last February . . . I usually have my ... read more
Business response:
Thank you for your honest feedback. Comments like yours help us understand where we can improve and what we got right. We are happy to hear that overall, your visit was a good one. We would still like to help you sync your phone with your car and answer any other questions you might have. We promise if you send us an email. someone will reach out to you right away. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Everything went very smoothly. No Issues" Every was very helpful and very nice. Fernando answered all my questions and called me to let status of getting the work completed. The work on the car (oil change and safety recall) was completed in the time expected and it was done correctly.
Business response:
We're happy to hear you had a great visit with us. Thanks for the wonderful review!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.