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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Patient and respectful " Patient and respectful.... retired military man needed a cup coffee some pacing around the office but Lisa and company took care of me until well after 2200.
Business response:
We are happy to hear that Lisa and the rest of our team made your visit a great one! Thank you for your five stars.
"Exceptional experience " I’ve been fortunate to own many cars throughout my life, many very similar in price and luxury. However what sets BMW apart, at least to me , is the responsiveness and feel of the car. Above and beyond the drive is the exceptional experience I receive while at the Sarasota dealership. In all honesty the reason I’m a loyal and repeat customer is because of Emilio and the introduction to his team of Jack , Abby, and Tim Chestnut the Service Genius. They really go the extra mile to make us feel special
Business response:
It's great to know that your visit met and exceeded your expectations. Thanks so much for the awesome review!
"Derek was great, as usual" Derek is a very good and consciencious client facing person. He helped to address the issue, offered options and alternatives and ultimately helped the situation come to a good conclusion.
Business response:
We are happy to hear that Derek was able to meet all of your needs. Thanks for the great review!
"Outstanding Service" My recent experience with the service department was outstanding. From the cheery greeter, to comfy waiting room, to the professional and knowledgeable service rep Fernando .... outstanding. Fernando went over and above to correct my vehicle’s issues and I could not have asked for a better experience! Thank you ! He kept me informed of the progress, made sure I understood the issues, took his time to explain things and was a pleasure to work with. I could not have asked for a better experience... Job Ve... read more
Business response:
We are thrilled to hear that Fernando met and exceeded your expectations. Thanks so much for your awesome review!
"320i Purchase" Upon entering dealership we were professionally greeted by Will, our sales representative. He did an outstanding job guiding us through our model selection and purchase.
Business response:
Thanks for letting us know that Will made your visit a great one!
"Check on my tires" Carlos Munoz gave me an appointment via text to have the alignment and balance checked on my tires. The problem was corrected. Then, Carlos told me that the technition noticed a clicking noise in the steering wheel. I’m having that checked. Thank you Carlos and the technition.
Business response:
We're happy to hear that Carlos made your visit a great one. Thank you for the excellent review!
"Once that I achieved contact service was excellent " Had trouble originally contacting service department, tried phoning and got busy signals ( numerous attempts were made over a period of time), tried online chat and was promised that I would be contacted shortly, was never contacted. Once vehicle got to service centre I received excellent service.
Business response:
We apologize for the lapse in communication and will see what we can do to improve our response time. We are happy to hear that you did have a stress-free and pleasant visit. Thanks for your feedback and for your positive review!
"Valentina was wonderful " Valentina treated me like I was a VIP. She was iur sales person when we bought the car, and it was a pleasure to deal with her in service
Business response:
Millicent, thanks for your full five stars!
"Excellent! " Naycolle did an excellent job! She was very patient and keep very good communication. Very good sale agent. Caz was very receptive and willing to help as well. During the process my old car had service and Valentina was very approachable and facilited the services in a very efficient way. Again, of this current experience, Naycolle was the star.
Business response:
We're happy to hear that Naycolle, Caz, Valentina, and the rest of our team made your visit pleasant and stress-free. Thanks for the amazing review!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.