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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Fill in the blanks and there will be no feedback. Will..." Fill in the blanks and there will be no feedback. Will jibber and get the star ratings recorded. Any other words would be just fruitless
"I can't say enough about how irritating your continuing..." I can't say enough about how irritating your continuing request for survey feed back has become. From my first experience in Springfield NJ more than 10 years ago, every service/sales representative I've worked with has asked for a top rating. Some implied that their job might be at risk without a top score. Mostly I've not replied after receiving such a request. Now you require a 25 word essay before I can submit my ratings. Well here is the summation, I have a gr... read more
"Salesperson did an excellent job. He was easy to reach..." Salesperson did an excellent job. He was easy to reach and was able to answer all my questions. The dealership is well maintained and customer focused.
"This experience has been great. Problem was quickly..." This experience has been great. Problem was quickly identified and service for repairs scheduled. A new BMW loaner loner was provided until part was in.
"X5 Door issue" Derek was great in communicating on the status. Drop off and pick up went off with out any issues. Asking for minimum words is stupid
"Unclear directions into service garage ..then unwelcome" Our first experience bringing our BMW 5 into your dealer garage was confusing/not intuitive (parking, who to see, where to wait, navigating other cars in queue...) and not welcoming from the initial call into the dealer. The service required several return trips due to parts that were not available. Asst Svc Mgr. Derek did a very good job handling my wife and I with our flustered experience. We are owners of a Mercedes, Corvette and Toyota Van and each dealer (in PA) ... read more
Business response:
Robert, we apologize that your visit didn't go as smoothly as it should've. We're grateful for your insight as to what we can do better and have sent it on to our team. We hope that you give us another chance in the future and that we earn your full five stars at that time. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"I had a pleasant experience. " Greg was very accommodating. Jorge apparently didn't receive my email causing delay. I had to follow up with a text to find out why he hadn't got back to me. The car was a mess with watermarks caused by the irrigation system. We had to wait while the car was re-washed. I wanted the car detailed but this didn't get addressed until it was too late. Seems that the sheet I filled out when I dropped the car off got misplaced because I had to ask for a second time for what I wanted done. The experie... read more
"Generally good. Need to work on calling people back...." Generally good. Need to work on calling people back. Spots of what appears to be wax left on car, could not remove completely. Sloppy job. Wax in hard to reach places. Blemishes on finish. Not thrilled.
"Check leak =Valve cover gasket leaking,+oil filter housing " Video, damages explained, repairs made over weekend. Loaner car (new 300 SUV) No hesitation when I notified that I was going to Tallahassee for funeral and would exceed the milage allotted. Attended military funeral for Brother in Law. Returned vehicle Wed. am since traffic in Tampa was delayed for over two hours. Staff very kind and my vehicle is operating fine since work was performed. T
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.