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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Sincere and professional service!" Service was prolonged to fix a recall item that was improperly completed by another BMW service center!! Recall item was corrected and other service issues were rescheduled to another appointment time.
Business response:
Thank you so much for the great review, Jerry!
"Mixed Emotions " Excellent service from the dealer service department. Dissatisfied with BMW customer service because the service was a warped glove box the second time this has occurred in the six years I have owned the vehicle and is a known design and installation defect. While I got a new glove box I still had to pay for the installation. Not the way to treat BMW owners
Business response:
We're sorry that there were some issues with our customer service and appreciate that you brought this to our attention. We're glad that besides this issue, overall you had a good service visit with us. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"On time, efficient and great customer service. " Best why do I have to type 25 words to tell you “best” word word words words this is not smart. 22 23 24 25. 26 27
"Brought in for AC problem and oil leaks" Brought in for AC problem and oil leaks, was given information regarding the vehicle condition, did discuss clearly with me regarding what needs to be done. I was kept updated about the progress on a daily basis.
Business response:
Thanks for the full five stars!
"Derek did a great job shepherding my recall." Derek managed to get the worn drive belt replaced with no labor component by doing it as part of a factory recall for the pulley bracket. Saved me 2 hours if labor charges!
"Annual Service" Had oil change and general check up using a coupon sent to me, giving a substantial discount. I waited and the service took only about 2 hours.
Business response:
We're glad you enjoyed your service visit with us -- thank you!
"Professional " Liked the video and quote to repair each issue But your labor rate is very high $1500 for oil pan gasket Said tires have dry rot They are 2017 tread was fine Guess it’s Florida thing
Business response:
We apologize if we didn't meet your expectations and we appreciate your feedback. If you have any questions or concerns regarding your tires, we're always happy to answer them, simply send us an email. We're glad that overall, you enjoyed your visit with us. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Yes but..." With regularity, I experience extremely long wait time for car servicing. On Friday, October 25th I waited 40 minutes before I could even speak with my advisor. I understand he was on a customer call but why wasn’t I reassigned to another service advisor? And yes, after 20 minutes of waiting I did go out to the valet desk to enquirer about my advisor’s availability My perception is a complete lack of respect for my time.
Business response:
Nancy, we hate that we've given you the impression that we don't respect your time and we apologize for that. We appreciate the feedback and will take steps to do better. Please send us an email if you'd like to share any other information with us. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"10-23 service" I was called to make an appointment by an associate. I made the appointment and was assured that there would be a BMW loaner ready for me as I had to get to my office by 8:30. When I got there, my appointment was not in there computer; there was no loaner ready, let alone a BMW; and my person, who was trying to help me was also trying to help others. 1/2 an hour later (at 8:45), I finally said give me my car back or get me something. I have to open my business and I’m already late! They got Hertz to get me a ... read more
Business response:
Esther, to hear that this was your experience with us was very disappointing, so we can only imagine how you felt. We always want our customers to drive away satisfied and we apologize that we didn't deliver on your last visit. Thank you very much for bringing this to our attention; we've sent your comments on to our crew and will take action to do better. Please send us an email if there's anything more you need us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.