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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Fair service but they have a severe predatory approach..." Fair service but they have a severe predatory approach to pushing Extras on you to make their commissions when you take it in to service the vehicle . A $120 service will end up at $1000 if they could have their way
"Factory Recall" 2 Factory recalls and oil change. All work till 24 hours, but a loaner was supplied. Dealer facility was good, but not great. Check in process very poor. You really need to review your process. In total it took about 30 minutes. Perhaps check out the Mercedes dealer across the street. They handle it like a luxury car dealer should. Lewis the device advisor was great, the best part of the experience.
Business response:
David, thank you for your feedback. We're always looking for ways we can improve and will be sure to share your valuable comments with our service team. It's great to know that overall, you had a positive visit. We hope that you visit us again and that we prove to you how committed we are to offering all of our customers an exceptional experience. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Well done job" I got a nail in my front left tire, unfortunately they did not have my tire on stock so they had to order one. I came on a Friday and was told the tire would arrive the following Tuesday. I was given a rental car, free of charge and my X3 was ready Monday noght
Business response:
We're glad that our team took excellent care of you -- thanks so much!
"Frustrating. Too many generals, not enough soldiers." Scheduled 9 am appointment for tire repair. Process took 2.5 hours.I was informed car wash would take an 45 minutes(?) so i opted out. Car wasn't looked at until 9:30. Greeted by someone who took my key. Had to report to desk. Assigned to a service advisor who met with me at 9:40 ( car still wasn't looked at yet). Seems like the process could be much simpler. Service dept't seemed stressed.
Business response:
Thank you for your honest and detailed feedback. We're always looking for ways to improve and will find out why your wait time was longer than usual. We're glad that you found the quality of our work exceptional besides this hiccup -- thank you!
"Used car sale" Experience was good until I had to wait 2 hrs before I was seen by the finance person. Not because she was slow but because customers in front of me took so long.
Business response:
Sharon, we apologize that there was a longer wait than usual. We're glad that besides this hiccup, you enjoyed your visit with us -- thanks!
"Ok but not perfect" My tire was not stocked by the dealership, though it is a bmw Standard. It took two days to get the tire and install. They provided a rental car, but it was a Chrysler 300 to replace a 2018 530i. Not exactly ‘styling’. The problem was resolved, but it was not a great experience.
Business response:
We apologize that your visit wasn't all that it should've been and appreciate your feedback. We hope that you return and give us a second chance to earn your full five stars. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Too long" They told me it would take 2 to 3 hours. It took 5! I got there at 11 They did give me a car I came back at 1:30. I didn't get car til 4.
Business response:
We apologize that your service visit took longer than usual and will get with our service team to find out why there was a delay. We see that you've left us a high rating and hope that besides this issue, you had a positive overall experience. If you'd like to share any other insights with us, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Waited too long to see a service advisor " I had a 7:30am appointment and didn’t see a service advisor until 8:15am then another 30-40 minutes to get the Hertz car. The advisor and the actual service were great. Dropping a car off for a recall should not take over an hour when it was scheduled one week ago.
Business response:
Steven, we apologize that checking in took longer than we would've liked. Thanks for bringing this to our attention. We're glad that besides that issue, things went smoothly. Thanks for your feedback. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Run flat tire change" Got me in for a flat, run flat tire that just happened. Worked me in late on Saturday. Had the tire in stock and replaced it.
Business response:
We're glad that our team took care of you quickly during a difficult time, Jack. Thanks!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.