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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Annual Service " I arrived at 8:50a for a 9:00a appointment. I was greeted immediately once I entered the service area. My service technician met with me to review the service details, I was then directed to the customer lounge and was offered coffee and snacks. The overall time was approximately 90 minutes, including washing my car!
Business response:
Thank you very much for your amazing review!
"Mr Thomas was great " The woman that answers the phone was so rude I wish I got her name sound older. If this was my business she would be gone. I can’t believe someone could talk to customer like that.
Business response:
We're sorry that your first contact with us wasn't what it should've been. If you'd like to give us further details about your call, please send us an email. We're glad that overall, you had a positive visit with us. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Service issue" My first contact was not friendly.The receptionist sounded like she was chewing gum and could not careless.I was sent to part department to tell what tire I had when I explained they were the original from the purchase,would not even try to check,after sent to service with no one answered and spined around a couple of times (I was on side of the road with a flat). Once my car was towed (It took about 3 hours, the rest was fine, my service representative addressed the issue and communicated with me with text m... read more
Business response:
We apologize for the initial hiccup on our end and we appreciate that you've brought that to our attention. Thank you for letting us know that beyond that, you were pleased with your visit.
"Ok except no notice of need for oil change etc.no explanatii" No explanation given why computer failed to notify of need for service to the next amount over $800 the car should notify us about servicing needs
Business response:
We're sorry if our communication was lacking and always appreciate the feedback. It seems that by your high rating, your overall experience was a good one. If there's something more you'd like to share with us, we'd always welcome an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Replace battery " Although I had an appointment the service took 3 hours. I left and the next day, the battery discharge alert appeared. Apparently the battery registration did not take so I went back and the dealer immediately performed the process again. It now appears to be working properly.
Business response:
We apologize that there was an issue during your initial visit but are happy to hear that you're pleased with the way we addressed the problem with your battery in the end. Thank you for your great review!
"Good product But not great communication" Good service. Salesperson was nice to deal with but I think lacked some experience as my end of lease was not factored into the deal and should have been considered so I ended up paying another month when I wasn't going to have it and was purchasing a new one. Should take care of a loyal customer especially when they are buying a new one. I've also had a lot of difficulty getting a repair scheduled. Not good communication on getting this done. I'm still waiting for it and I've had t... read more
Business response:
Valerie, thanks for bringing these issues to our attention. We've forwarded your comments to management and we are looking into it right away. We apologize for the lack of response and we promise that if you send us an email, we will reach out to you as soon as possible. We're glad to see the high rating and hope that besides these few issues, you had a positive experience. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Service took too long" My appointment was at 9:00 I got there 15 minutes early I left almost at 2 almost 5 hours for something should take no more than two and a half
Business response:
We truly apologize that your service visit took longer than we would've liked it to. We'll go over your comment with our team to see why there was a delay. Thanks for bringing this to our attention; we hope the next time you visit, we can show you that we're committed to improving. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Less than ok" First visit was scheduled for the wrong day by the Genie on the phone. Second was for heads up display malfunction. As soon as I turned on the ignition, I knew it had not been fixed. Drove around the building to report that it was not fixed. Reschuled for a third time.
Business response:
Kay, to hear that our service was "less than OK" is definitely upsetting and not what we want to hear from our customers. We're very sorry that this was your experience with us but appreciate your feedback. We want your visit to run smoothly from beginning to end and will look into what went wrong and what we can do to improve it. We're happy to see that you felt our customer service was good and appreciate your high rating there. Please reach out to us via email if you have any other details you'd like to share with us. Sin... read more
"Replace your greeter " Greeter was very unprofessional Did not offer any service help and refused to let me out of vehicle. Derek rescued us.Very poor start with service
Business response:
Mike, we're sorry that there were some rough patches at the beginning of your visit but are glad to hear that Derek made it better. Thank you for your honest feedback; we will share it with management. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.