BMW

CBANDM 

on DealerRater

6 years ago

"Service decent, but advisor stinks." While service itself seems decent and the staff in the garage who assist you on arrival are very good, Service Advisor, Fernando is terrible. He says he calls and leaves voicemail msgs and sends emails, but never does (even confirmed contact info on drop off with both myself and my husband, and this isn’t the first time he’s done this!) Customer has to follow up with him. Acts like he is the person who gets BMW to cover services for certain items that are covered by my warranty like gett... read more

ACSTANOL 

on DealerRater

6 years ago

"Turn Signal Malfunctions and it was Covered " My front left turn signal malfunctioned during a trip to South Carolina last week. I made an appointment and brought it in to fix the problem on Thursday. Derek, my service agent told me that it was covered by the CPO and that I would only need to pay $50 out-of-pocket. 

donnydeca 

on DealerRater

6 years ago

"BMW of Sarasota did a 360 degree turnaround" I have already sent a review, however I will do another one. I am going to comment on the cons first. Emilio Torres was suppose to contact me before I leased the new BMW because I had some major issues and concerns from the past lease. I was not treated right on my first lease. Rob Real (salesman at the time) was so unprofessional and to be honest he was rude at times. I am only going to mention one incident. I told Rob that I was going on vacation and I would not be able to pick... read more

ONEFOXILADI 

on DealerRater

6 years ago

"Appointment " The one problem I had is making an appointment over the phone, my calls were never returned; I ended up going in person which is very inconvenient. 

JLKALLAS 

on DealerRater

6 years ago

"Dropped in " Tire pressure alert. Mentioned parking camera did not work. Although I have warranty cost was $400!! Wondered if what they told me about previous work was accurate since only work ever done was by a BMW dealer up north. 

Rgh416 

on DealerRater

6 years ago

"It pays to have a good warranty " Brought my 08 335i convertible in for some emission work. When I got there Carlos already had my loaner car waiting for me. Also found out that my extended warranty covered everything that had to be done unlike a previous client of Carlos from Chicago that needed the same thing. His warranty wouldn’t cover it. 

jtbadger 

on DealerRater

6 years ago

"Great" Everything was great, other than a survey that requires a 25 word response to be submitted. This is ridiculous.!! Waste of time to do this. 

MUSTANG_GIXXAR 

on DealerRater

6 years ago

"THE DREADED CAR ALARM" THIS WILL BE IN CAPS BECAUSE I AM ON MY CELL PHONE. I HAVE BEEN DOING BUISNESS WITH SRQ BMW FOR A FEW YEARS. THIS CAR I CURRENTLY HAVE NOW IS MY 2ND USED CERTIFIED BMW AND I REALLY ENJOY THE PRODUCT BMW PRODUCES. WITH THIS 2ND PRODUCT I PURCHASED FROM BMW THE TRANSACTION DIDNT GO QUITE AS SMOOTH. THE SALES PROCESS WAS A LITTLE UNCOMFORTABLE NOT TO BAD JUST A LITTLE UNSKILLED I HAD TO GET A LITTLE ANNOYED AND UPSET WITH THE SALESMAN, LUCKILY THE SALES MANAGER HELP GET THE NEGOTIATION TO THE CLOSE. THE ... read more

thie333 

on DealerRater

6 years ago

"Sunday maintenance " Great idea to do Sunday. Everything went quickly and smoothly I am not interested is using twenty five words or more so next time I will not answer this survey..