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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Oil change and rear main seal replacement" Service advisor, Lewis, was great. My appointment was at 9, took 30 minutes to see my service advisor. Only 1 lane was open, when they finally mover the car up that was blocking second lane, 3 cars drove in that came after me and moved up in line to the One podium for check in ahead of me. It was Monday, too many appointments at the same exact time.
Business response:
We're sorry that the wait time was a little longer than it should've been but appreciate your feedback. We're happy to hear that besides this issue, Luis made your visit pleasant. Thank you.
"Lewis was great but phone system needs some improvement" Lewis was wonderful to work with. Very service oriented and very open and friendly. Your phone service needs some improvement. I received a phone message from your BMW center that my new car needed its first oil change. When I called on Friday March 15 to schedule service, I was put on hold and after being on hold for awhile, I was transferred to a voicemail. I never received a call back so the following Tuesday March 26, I called again a got someone to schedule my se... read more
Business response:
Thank you for letting us know about the issues you had with reaching us. We apologize for our lack of speedy communication and will go over your comments with our staff. We're glad to hear that the rest of your visit was a great one!
"No Oversight of Maintenance Personnel" I waited over 3.5 hours for my routine maintenance and oil change. Once it was completed I had to wait other 20 minutes for a lackluster wash that wasn't even worth it. Too top it off on the way home my sensor went off. Maintenance forgot to fill my coolant and I had to bring it back wasted most of my Saturday morning. And all I got was sorry this happen.
Business response:
Tony, we're upset to hear that this was your experience and apologize that it wasn't all that it should've been. Thank you for bringing this to our attention; we will go over these comments with our staff in order to make improvements. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Tire sale" Brought my 328 in for 4 new tires. Made the appointment before the expiration of the tire sale to take advantage of this. Did not notice that in VERY tiny print I needed to show the coupon to get sale price. Contacted my service rep 2 days ago who promised to see her boss to get sale price. So far, no response. I bought two BMW's from this dealer and bring them there for service. I'm hoping to hear back from this dealer soon.
Business response:
We've forwarded your comments and hope to have an answer soon. We're sorry for not being as quick to respond as we should be. You can also send us an email and we promise to respond as soon as possible. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Service Center" Service center representative was excellent, vehicle was delivered on time, waiting room is very comfortable with very good amenities. Car wash is one of the worst as car is covered with white spots from the residue in the water. They never wipe the car down leaving door sills and inside of trunk and hood wet. Last month I paid $18 for a horrible car wash where they didn't even clean the inside windows and they never vacuum.
Business response:
We're sorry to hear that this was your experience with our car wash and for that we apologize. Making sure we satisfy all of our customers' needs is important to us and we will forward this to the staff so that they understand where they can improve. Thank you for your feedback. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Personal involvement." This has been an ongoing problem with brake noise and a separate noise from the rear of the can that nobody heard until a senior technician and I took a test drive. and he immediately heard the noise even though it was stated as the reason for the service in the first place. Spent over 4 hours and was told there was no noise. Had to wait on the part and though a rental was provided, it required a return trip to pick up the car.
Business response:
Thanks for your detailed review. We are sorry for any initial frustration but are glad that eventually, our senior technician was able to help you with your issue.
"The service " My advisor said the service would take 2 hours. After3hours I went to check and was told that he was out for lunch. My car had been done and I wasted an hour and if I hadn’t checked I would have been there much longer!
Business response:
We apologize for the lack of communication on our end. Thank you for making us aware of this issue. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"New tires" Received email flier stating BMW will match competitors pricing on new tires. Wasn’t sure if there would be any issues. No problem at all. Matched competitors price with a smile and a handshake.
Business response:
Thanks for letting us know you had an excellent service visit with us!
"First annual scheduled maintenance " I called and scheduled a service Appt. For my first annual scheduled maintenance. I asked if I could get a loaner and they said “no”, it would only take a couple of hours ( I am use to a loaner from My Mercedes dealership down the street). I showed up for my Appt. And was immediately told that there was a “recall “ on my vehicle and they would have to download all updated software on the vehicle computer which could take up to 4-5 hours (assuming that it works). They then offered a loan ... read more
Business response:
Thanks for your detailed feedback; this gives us an idea of where we need to improve and we will share it with our staff. We're sorry for any lapse in communication but appreciate your feedback. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.