BMW

msoliman 

on DealerRater

4 years ago

"Worst service I’ve ever received. I called the parts..." Worst service I’ve ever received. I called the parts department for literally 20 mins to get a hold of someone, once on the phone “joe form parts” said he will call me back because he was helping someone else. Never got a call back I called back got a hold of the reception desk and asked for a parts manager, I was transferred over to voicemail this happened 3 more times after she reassured me someone was going to pick up. Called back was hung up on multiple times. I w... read more

xyon921 

on DealerRater

5 years ago

"This is a revised review based on me not getting exactly..." This is a revised review based on me not getting exactly what I wanted. I knocked off 1 star because the vehicle I wound up leasing isn’t as well equipped as I thought. The person I spoke with on the phone days before I came up there told me the vehicle basically had everything because of the premium package which led me to believe that it did have everything. So I wasn’t vigilant in checking out the car and the salesman Igor didn’t offer much explanation intro th... read more

AK 

on DealerRater

5 years ago

"DISGRACEFUL BUNCH OF LIARS:I called up yesterday to..." DISGRACEFUL BUNCH OF LIARS: I called up yesterday to setup a service appointment and asked for a loaner. At the end of the call, I told her that I will be travelling from an hour away and would need a loan and she confirmed again. They asked me to come this morning. After driving an hour and arriving at the dealership, they said that there was no loaner and I had to wait for 2 hours to complete. I then spoke to the manager who said that it was a receiptionist who promi... read more

Rsenior1 

on DealerRater

5 years ago

"Bought a pre certified 2018 x3 They were good on..." Bought a pre certified 2018 x3 They were good on delivery They charged a $699 doc fee which was a rip off I am waiting 10 weeks already and still don’t have my nys plates They blame NYS and service they hired but open road dropped the ball! 

Mike H 

on DealerRater

5 years ago

"I've purchased over a dozen cars and this was by far my..." I've purchased over a dozen cars and this was by far my worst experience. To make things worse, the management never even responded to my complaint. 

Steve G 

on DealerRater

5 years ago

"Cannot get a service advisor interview the phone. Left..." Cannot get a service advisor interview the phone. Left several messages and no one calls you back. I also sent an email and never heard back 

LucianoMinetti 

on DealerRater

5 years ago

"Poor Dealership Experience | Caution Prospective Customers" After calling ahead to schedule an appointment for 6PM, I walked into the dealership punctually and was told by my sales specialist Igor that he was “busy and tied up”, and that he would not be able to assist me today. He asked me to come back tomorrow. I asked if there was someone else to assist me and he said again that he was the only person available to assist. Since I had driven 45 minutes to see the vehicle, I asked if I could at least look inside. Reluctantl... read more

Bob G 

on DealerRater

5 years ago

"Bob G" I generally don,t like going to car dealerships. Got a car from Dave Kempf and I didn’t leave my house, the way it should be. 

njtownprop 

on DealerRater

5 years ago

"The service department at Open Road BMW is horrible and..." The service department at Open Road BMW is horrible and has been for many years. I’ve only gone to them when I’ve had to (warranty) and won’t even do that going forward (I’ll drive a lot further). The hold message talks about 5 star service and exceeding expectations, but they are the exact opposite. They over promise, under deliver, and provide incredibly poor service. My most recent example was this week when I scheduled an appointment to drop off my car Tuesday ... read more