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BMW
- Automotive
- Winter Park, FL
About this business
Location details
963 N Wymore Rd, Winter Park, FL, 32789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Patti was extremely helpful in explaining what needed to be done with my vehicle. She went above and beyond to make sure the experience was everything and more that I had expected.
Business response:
Thank you, Jackiemantione! We appreciate your great feedback in the past and we look forward to serving you here at Fields BMW Winter Park in the future. Rest assured knowing that we will continually strive to provide you with only the best in customer service excellence. If you haven't already, please check out the great amenities we offer all of our customers, like our Gourmet Café & Complimentary Car Washes. If there is any way we may further enhance your ownership or your experience with us, please feel free to reach out... read more
Me. Mike Abney was my Service Associate. As is always the case, he is extremely Knowledgeable, very supportive and goes the extra mile to ensure that I have a great experience. I am grateful that he is my Service Associate.
Business response:
Thank you for both your business and your feedback in the past. We look forward to serving you moving forward and showing you our continued dedication to our customers here at Fields BMW Winter Park. If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Mike Torre, General Manager.
GOOD EXPERIENCE AND I WOULD COME BACK FOR ANY WORK ON MY VEHICLE. EVERYTHING WAS CONVENIENT AND EVERYONE WAS PROFESSIONAL. THE WAIT TIME WAS NOT TOO BAD.
Business response:
Thanks for your great feedback in the past. It's our pleasure to serve your automotive needs then, now and in the future. Best Regards, Mike Torre, General Manager, Fields BMW Winter Park.
Richard accurately gave me my length of time that my car would be in service. I was provided a loaner vehicle as promised. I was promptly notified when my car was ready. Ideal service appointment that went smooth!
Business response:
Thank you! It is our pleasure to continue to provide you with exemplary service here at Fields BMW Winter Park. I’m delighted you had a wonderful experience with us in the past and we look forward to continuing your great experiences with us in the future. Sincerely, Mike Torre, General Manager.
Brought my car in for service and asked them to check the turbo because I was hearing a whine when I stepped on the gas. After a thorough checkout, they discovered it wasn't my turbo but my transmission. Patti was wonderful. Gave me a loaner and kept me informed on the repairs. I really enjoy working with her.
Business response:
Thanks for your business in the past, and for your pleasant remarks regarding Fields BMW Winter Park. We are delighted to welcome you back in the future and if there is any way we may further improve on your past encounters, please let me know how we may serve you. Best Regards, Mike Torre, General Manager.
This is our fourth occasion with Dennis Fergusson helping my wife and me select a BMW. Dennis never ceases to be more courteous and accommodating, as well as more convincing of our trust that he has our ultimate interest in mind. He is a keeper, as most certainly BMW World knows.
Business response:
Thank you for your continued business over the years, Mr. Kubany. I’m delighted you had a great experience in the past. Please be assured in knowing that we will continue to provide you with only the best in customer satisfaction. If there is any way we may improve on your experience, please let me know. Sincerely, Mike Torre, General Manager, Fields BMW Winter Park.
The experience was quick easy and painless my service advisor Scott Leitzke was very helpful and he kept me updated through the process. This was customer service at its best!
Business response:
Thank you very much, kbrown223! A 5-star experience is what we strive to provide on every visit. If there is any way we may better serve your automotive needs, please let me know. Sincerely, Mike Torre, General Manager, Fields BMW Winter Park.
I went in to get my air bag replaced under a recall. They were ready for me at the scheduled time, and completed the work and a courtesy car wash in less than the estimated time. All the BMW people were very friendly and their waiting room was extremely comfortable. They were serving free breakfast when I arrived, so I had a good made-to-order omelette while I waited. I would definitely recommend this dealership, and will return for future service.
Business response:
I'm happy to learn your experience was worthy of 5-stars, thank you! I'm delighted you enjoyed the breakfast! It's certainly our pleasure serving your automotive needs. Take care and be well! Kind Regards, Mike Torre, General Manager, Fields BMW Winter Park.
I travel over 50 miles from my home to the Fields BMW in Winter Park and am a "waiting" customer, so I very much appreciate when estimates for time to perform services are under actual elapsed time.
Business response:
Thank you for making the long trip, CarolynJ43! Fast, friendly and 5-star service are what we strive for with every visit here at Fields BMW Winter Park. I'm delighted we accomplished this for you. If there is any way we may further improve on your ownership or experience, please let me know. Sincerely, Mike Torre, General Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 8,301 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 7:30 a.m.