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Bob Tyler Toyota
- Car Dealers
- Pensacola, FL
About this business
Location details
7201 Pensacola Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My first and last experience with this dealership occurred on Saturday, August 1, 2020. Due to the COVID issue, we spent time on-line completing forms and uploading documents. This was supposed to save time in the dealership. After arriving at 9:15am, we got to work with our sales rep to secure a deal on a 2020 Tundra Limited. We came to terms fairly quickly and were happy with the process, at least to that point. Things began to break down once our sales rep had us complete the same forms we already submitted on line, telli... read more
Business response:
Hello Bonnie, we are concerned to read this review and would appreciate the chance to talk more about this with you. Please give Ken Musselman a call at 850-478-9999 ext 200 to talk more about this. Thank you.
I was going to until one of their employees was talking about customer vehicles and stated he doesnt wear a mask in your cars! I am appalled
Business response:
Hello Kimberly, we would appreciate the opportunity to talk with you over the phone about this review. At a time that works best for you, please give Ken Musselman a call at 850-478-9999 ext 200. Thank you.
I am extremely unsatisfied with the service at Bob Tyler Toyota.
Business response:
Hello Vincent, we would appreciate the opportunity to talk with you over the phone about this review. At a time that works best for you, please give Ken Musselman a call at 850-478-9999 ext 200. Thank you.
Sharkey sales people, don't trust them
Business response:
We apologize you had a bad experience, please feel free to call Mr.Ken Musselman at 850-478-9999 ext 200 to discuss this further.
The wife and I brought a new Highlander, we have brought several vehicles there and this time shocked me. We were told that GAP was no longer offered to military or Vets, that it was a corporate rule. I should have canceled this deal. I did contact the Toyota corporate sight. They are checking into it Not a very pleasant deal Military and Vets ask first about your financing, ask about the GAP
Do not expect this dealership to honor their word. 3 times I was promised something that was not delivered. From service, to their customer service relations department, my expectations weren't even close to being met. Don't bother buying the extended warranty either. That was a waste of money. After 6 days of back and forth with Bob Tyler Toyota, and Toyota Corporate, I'll be turning my lease in and going somewhere that honors their word.
Business response:
Hi Chris, we are so sorry to hear that your expectations were not met. We are so disappointed to learn you were treated this way by our staff. If you would like, please feel free to DM us your information and I will have a manager reach out to you. If you would like to reach out to us, please feel free to at (850)478-9999 ext 200.
They don’t want to help the customer Volts Wagon has beat them twice.
Business response:
We apologize for your bad experience. If you'd like for us to reach out to you, feel free to DM us your information and I will have our customer service manager give you a call.
To start out simply, no I do not recommend Bob Tyler Toyota. My tumultuous experience begins over seven months ago. During the Christmas holiday break of 2018 a check engine light came on in my car, after running the code I knew it was a valve position sensor. I took it in to get it fixed and within a day they contacted me and said that they had ordered the part and that my car would be ready for pick up the following day. Later that night, after picking my car up, the CEL came back on. I, just like the service department, f... read more
Business response:
Hi Jerry, our deepest apologies. We have had five master technicians look at your vehicle and we were not able to locate the cause of the issue. If you would like to seek further inspection, please reach out to Toyota Experience at 1-800-331-4331.
Read this experience:I owned Toyota's for the past 25 years. Had brake problems on my Tundra, 2018 to 2019. Took it to Bob Tyler Toyota service several times and I was told each time there was no problem with the breaks, meanwhile it took more and more pressure on the brake pedal to stop the truck. On the last visit I was told the master brake and booster needed to be replaced, cost $1700. When I balked at the price the service writer told me " he would look for 3rd party parts". Really??? I don't go to a Toyota deale... read more
Business response:
We apologize for your bad experience. If you'd like for us to reach out to you, feel free to DM us your information and I will have our customer service manager give you a call.
Frequently asked questions about Bob Tyler Toyota
How is Bob Tyler Toyota rated?
Bob Tyler Toyota has a 4.3 star rating with 3,842 reviews.
When is Bob Tyler Toyota open?
Bob Tyler Toyota is open now. It will close at 8:00 p.m.