This profile has been claimed by the business owner or representative.
Bob Tyler Toyota
- Car Dealers
- Pensacola, FL
About this business
Location details
7201 Pensacola Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Unfortunately our experience was bitter sweet, Our Sales person was Neal Essex and he was GREAT, HIGHLY RECOMMENDED! He knows his product knowledge and is very respectful. Unfortunately I can’t say the same for the finance manager Brandon!Buyer beware if you have to finalize your paperwork with him, he lied directly to me and tried to sneak additional cost into our paperwork and got caught! Even after I pointed everything out he still was rude and disrespectful and should be fired! We were able to get it taken care of after ... read more
Business response:
Hi Chuck. We appreciate the positive feedback on Neal, it’s always great to hear when our customers have positive experiences with members of the Bob Tyler Toyota team. We would like to connect with you to speak about your interaction with Brandon. Please reach out to Ken Musselman at 850-478-9999 ext. 200. Thank you.
BEWARE of FRAUDULENT business practices and bogus charges by this dealership. My husband took our Sienna in to have the radio checked. We were quoted a price of $150 just for diagnosis—a bit pricey but we agreed. After they had our car for over 6 hours, husband goes to pick up the car and we get a bill for $275. Upon reviewing it, we discover they were charging us for additional services, such as an oil change and break check, that we never asked for nor agreed to. My husband is religious about oil changes and had just had ... read more
Business response:
Hi Becca. We are concerned to see this feedback and would appreciate the opportunity to talk more about your husband’s experience at Bob Tyler Toyota. At a time that works best for you, please give Ken Musselman a call at 850-478-9999 ext. 200. Thank you.
DO NOT BUY A CAR FROM THIS DEALER!! Bob Tyler Toyota/ Hill Kelly Dodge Pensacola--I bought a 2015 Jeep Cherokee in December 2020 from Bob Tyler Toyota in Pensacola FL. I drove it very few miles around town until March when I decided to take a trip out of town. After being on the interstate for about an hour my check engine light came on and the dash read 4x4 disabled and my vehicle went into safe mode, shutting the car down to around 20-30mph within about 30 seconds. The only way to get the light off and the car out of safe ... read more
Business response:
Hi Amber. Per our discussions offline, we would be willing to look into a trade with you if you were to bring in your vehicle for us to look at. If you change your mind, please call Ken Musselman at 850-478-9999 ext 200. Thank you.
Absolutely awful service all around. I bought a used truck in Jan 2021 from them and that experience was fine. I brought the truck in for a clunking noise I was having when stopping, which they couldn't diagnose and told me to keep driving it till it got worse (really safe right?!). After barely driving it for a month because I didn't feel safe, I was washing the truck and noticed my passenger side leaf spring was twisted. Brought it back and told them what was wrong and they then confirmed that was my issue. After waiting ... read more
Business response:
Hi Jason. We regret to hear about an inconvenience caused by needing to bring your vehicle back in for repairs. We would like to talk more about this with you if you have a chance. If you are interested in discussing this further, please give Ken Musselman a call at 850-478-9999 ex.t 200 at your convenience. Thank you.
I went there with my son and daughter-in-law to buy a car told the salesman about my referral had other salesman to tell him seeing that my salesman passed away I’m still bringing in business. They are so cheap that it’s going to hurt there company to give me the $50.00 I’ve go two daughters needing new cars and I’ll be taken them elsewhere not here in Pensacola
Business response:
Hi Carl. We are disappointed to hear you had a negative experience at our dealership and would like to learn more about your visit. If you are willing, please give Ken Musselman a call at 850-478-9999 ext 200. Thank you.
This is the most poorly managed dealership in all of Toyota. It’s all about greed, and never about customer service. You have to wait a month to get an appointment, then when you show up, you’re told it’s a 2 to 3 hour wait. Why is it Sandy Sansing can create a quick service area for it’s customers, but Bob Tyler prefers his customers to suffer. I’ll never buy another Toyota, because this is all we have around here. Absolutely pathetic. They get worse over time, not better. Next time, it’s a Ford for me.
Business response:
Hi Troy. Customer satisfaction is very important at Bob Tyler Toyota and we strive to provide all our customers with 5-star experiences. We regret that this has not been the case for you. If you are interested in discussing this further, please give Ken Musselman a call at 850-478-9999 ext 200. Thank you.
I made an appointment a month go. Pulled up today and was told there is a 2 hour wait??? Why make an appointment??? They only take appointments so why is there a wait??? What’s the point of scheduling appointment??? Horrible horrible management.
Business response:
Hi Dustin. We regret that your scheduled service appointment had a two hour wait time and understand your frustration. We would appreciate the opportunity to speak with you and address your concerns, if you are willing. Please give Ken Musselman a call at 850-478-9999 ext 200. Thank you.
RecommendedNever thought I'd be treated badly here.....Wouldn't even check my lousy credit and Help...passed me around from building to building to be passed on to someone who wouldn't check my credit to see if im eligible for their one program for those that have been with Toyota for over 12 months...They had me Assuming there was one or more programs available...DUDE DID I MENTION HE DIDN'T EVEN CHECK MY CREDIT HE TOL ME THAT IF IM WILLING TO PAY 4 TO 5 THOUSAND DOWN THEY MIGHT CAN HELP ME....ALL WITHOUT CHECKING...MY CREDIT!!!! Tol... read more
My appt was for 11:15 today, its currently 1:15pm. I had to ask for a status update. I should have been told an hour ago that there will be a delay due to lack of personnel. Since Bob Tyler is the only game in Pensacola, your on their schedule. I'm a 1st time Toyota Highlander owner. Not impressed with the service dept.
Business response:
Hi Terry. We are sorry to hear of the length of your wait time and the inconvenience that caused, and we appreciate you taking the time to provide feedback. If you are willing to give us another chance, please reach out to Ken Musselman at 850-478-9999 ext. 200 to discuss. Thank you.
Frequently asked questions about Bob Tyler Toyota
How is Bob Tyler Toyota rated?
Bob Tyler Toyota has a 4.3 star rating with 3,783 reviews.
When is Bob Tyler Toyota open?
Bob Tyler Toyota is open now. It will close at 8:00 p.m.