This profile has been claimed by the business owner or representative.
Bob Tyler Toyota
- Car Dealers
- Pensacola, FL
About this business
Location details
7201 Pensacola Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My mom came down from out of state to buy a 2022 Toyota Corolla from this dealership. She was told there would be no extra (out of pocket) fees because she was buying out of state, when that was obviously a blatant lie because they have made her pay over $500 in fees (which she had to drive down here from South Carolina to pay). We went to the dealership to speak with them in person about the deception to make the sale and were told to leave (Supposedly by Bob Tyler himself) after never being rude or combative in any way. Th... read more
Business response:
Hi Brittany. We never want our customers to have less than 5-star experiences at Bob Tyler Toyota and we are concerned to see to hear about you and your mom’s visit. At a time that works best for you, please reach out to Ken Musselman at 850-478-9999 ext. 200. Thank you.
We purchased within our house hold 3 cars back in May of 2018 from Bob Tyler, sales associate at the time was Joe Alex. Fast forward to today... My car of which I have only put 30,000 miles since I bought it. My car currently has 60,875 miles. The car started having white smoke coming from the tailpipe. And because the factory warranty expired at 60,000 we purchased an extended warranty. Took the car to World Ford because it's a Ford Focus ST. We where asked if we replaced the turbo. that the car has a turbo that... read more
Business response:
Hi Susan. We are sorry to hear about the issues you’re experiencing you’re your Ford Focus ST and understand your frustration. To discuss the details of your warranty and sale, please reach out to Ken Musselman at 850-478-9999 ext. 200. Thank you.
I hate this dealership. They schedule you for service and you click that you’ll be using the shuttle but then you get there and the shuttle isn’t running that day. You then wait 6 hours for a simple oil change. You have an appointment with the body shop at 845 on Saturday? Get there, get directed by service employees to drive to the back building, stand around outside that building, knock, call, drive back to the front service underpass and they tell you the body shop is closed on Saturday and they don’t know why someone sch... read more
Unfortunately our experience was bitter sweet, Our Sales person was Neal Essex and he was GREAT, HIGHLY RECOMMENDED! He knows his product knowledge and is very respectful. Unfortunately I can’t say the same for the finance manager Brandon!Buyer beware if you have to finalize your paperwork with him, he lied directly to me and tried to sneak additional cost into our paperwork and got caught! Even after I pointed everything out he still was rude and disrespectful and should be fired! We were able to get it taken care of after ... read more
Business response:
Hi Chuck. We appreciate the positive feedback on Neal, it’s always great to hear when our customers have positive experiences with members of the Bob Tyler Toyota team. We would like to connect with you to speak about your interaction with Brandon. Please reach out to Ken Musselman at 850-478-9999 ext. 200. Thank you.
BEWARE of FRAUDULENT business practices and bogus charges by this dealership. My husband took our Sienna in to have the radio checked. We were quoted a price of $150 just for diagnosis—a bit pricey but we agreed. After they had our car for over 6 hours, husband goes to pick up the car and we get a bill for $275. Upon reviewing it, we discover they were charging us for additional services, such as an oil change and break check, that we never asked for nor agreed to. My husband is religious about oil changes and had just had ... read more
Business response:
Hi Becca. We are concerned to see this feedback and would appreciate the opportunity to talk more about your husband’s experience at Bob Tyler Toyota. At a time that works best for you, please give Ken Musselman a call at 850-478-9999 ext. 200. Thank you.
DO NOT BUY A CAR FROM THIS DEALER!! Bob Tyler Toyota/ Hill Kelly Dodge Pensacola--I bought a 2015 Jeep Cherokee in December 2020 from Bob Tyler Toyota in Pensacola FL. I drove it very few miles around town until March when I decided to take a trip out of town. After being on the interstate for about an hour my check engine light came on and the dash read 4x4 disabled and my vehicle went into safe mode, shutting the car down to around 20-30mph within about 30 seconds. The only way to get the light off and the car out of safe ... read more
Business response:
Hi Amber. Per our discussions offline, we would be willing to look into a trade with you if you were to bring in your vehicle for us to look at. If you change your mind, please call Ken Musselman at 850-478-9999 ext 200. Thank you.
Absolutely awful service all around. I bought a used truck in Jan 2021 from them and that experience was fine. I brought the truck in for a clunking noise I was having when stopping, which they couldn't diagnose and told me to keep driving it till it got worse (really safe right?!). After barely driving it for a month because I didn't feel safe, I was washing the truck and noticed my passenger side leaf spring was twisted. Brought it back and told them what was wrong and they then confirmed that was my issue. After waiting ... read more
Business response:
Hi Jason. We regret to hear about an inconvenience caused by needing to bring your vehicle back in for repairs. We would like to talk more about this with you if you have a chance. If you are interested in discussing this further, please give Ken Musselman a call at 850-478-9999 ex.t 200 at your convenience. Thank you.
I went there with my son and daughter-in-law to buy a car told the salesman about my referral had other salesman to tell him seeing that my salesman passed away I’m still bringing in business. They are so cheap that it’s going to hurt there company to give me the $50.00 I’ve go two daughters needing new cars and I’ll be taken them elsewhere not here in Pensacola
Business response:
Hi Carl. We are disappointed to hear you had a negative experience at our dealership and would like to learn more about your visit. If you are willing, please give Ken Musselman a call at 850-478-9999 ext 200. Thank you.
This is the most poorly managed dealership in all of Toyota. It’s all about greed, and never about customer service. You have to wait a month to get an appointment, then when you show up, you’re told it’s a 2 to 3 hour wait. Why is it Sandy Sansing can create a quick service area for it’s customers, but Bob Tyler prefers his customers to suffer. I’ll never buy another Toyota, because this is all we have around here. Absolutely pathetic. They get worse over time, not better. Next time, it’s a Ford for me.
Business response:
Hi Troy. Customer satisfaction is very important at Bob Tyler Toyota and we strive to provide all our customers with 5-star experiences. We regret that this has not been the case for you. If you are interested in discussing this further, please give Ken Musselman a call at 850-478-9999 ext 200. Thank you.
Frequently asked questions about Bob Tyler Toyota
How is Bob Tyler Toyota rated?
Bob Tyler Toyota has a 4.3 star rating with 3,842 reviews.
When is Bob Tyler Toyota open?
Bob Tyler Toyota is open now. It will close at 8:00 p.m.