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Bob Tyler Toyota
- Car Dealers
- Pensacola, FL
About this business
Location details
7201 Pensacola Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I have waited for a month and haven’t got helped yet.
Absolutely terrible experience. Dishonest and very poor customer treatment. There is no excuse to mistreat customers. Be smart and go somewhere else. This place does not have it together and they do not care about their customers. There is a reason the General manager walked off the job last week. I should have known better when it took me a week to get a returned phone call then they took my check for a cash transaction and then never delivered truck to me as promised. Unscrupulous and very poor customer service. Run awa... read more
Business response:
So sorry to hear about this. If you have some time, feel free to reach out to us at (850)478-9999. We'd be happy to see what we can do for you!
Easily THEE WORST experience with car repairs/service that I have ever experienced. I went to Bob Tyler with the naive assumption that BTT would repair my car back to working quality, or at least guide me in assessing the issue. And I was incorrect. I gave the service rep and full list of noises, issues and complaints that I had with my vehicle and was told, without an assessment, that I would need a 3-pt. fuel/engine clean. Got it. Picked up car and issue was gone for all of one hour before my car cut off on me. Took it bac... read more
Business response:
Hi Tuesday, I am so sorry to hear about your experience! If you would like, please feel free to reach out to us at (850)478-9999 and we would be more than happy to try and make this right with you.
I work for one of the local auto auctions and have to deal with a lot of dealerships, I had truly enjoyed all my experiences while working with Bob Tyler Toyota so when I was in the market of course that’s who I went to. My sales experience was amazing! Top of the line SERVICE with a SMILE 😀, I was told about all the service upgrades that were available to where I would have to pay nothing on service or maintenance until 100,000 miles!! This includes road hazard warranty for my tires and rims, sign me up premium package all... read more
Business response:
Gayle, we are sorry to hear that you're experiencing the runaround with your warranty for service. If you've got some time, we would like to make it right and have you speak with Allen Mankoff at (850)476-6707 ext. 301—he's a consultant for our service department.
So not only did they give me the wrong version of the car I wanted after I had already signed for it, when it was time for my oils change no one came to my car so I walked inside and they said that I had to be “greeted at my car” then he comes up to me and asks me what I needed I told him that a tire hit the underside of my car and it’s dragging in the ground and asked if they could just duck tape it up so it stops dragging and he said they would have to get it on a lift and that would take 3 hours because the wait is that l... read more
Business response:
So sorry to hear about your experience here. We take pride in our customer service, and we'd be more than happy to try and make it up to you. If you have some time, feel free to reach out to us at (850)478-9999!
Service Center is a joke, put wrong weight of oil in my car, called right back twice, was told I would be called back. I just want the right oil in my vehicle. Still waiting on that phone call. if you make a mistake, take care of the customer. First time at Bob Tyler Toyota, looks like the last.
Business response:
Hey Tim, we're sorry to hear that you had a bad experience with our service department. If you've got some time, we'd love to try to make this right with you, you can call our Customer Service Manager Ken Musselman at (850) 478-9999 ext 200.
RecommendedReally disappointed, brought my car in for 20,000 mile inspection and a oil change . Service was not done professionally. Now im thinking the oil probably wasn’t changed either . I Have lost trust in my dealership .
My husband and son went tonight to look at a car he wanted. it was cold outside so the sales persons were not interested In assisting them. They test drove the car. The lobby closed an hour early so they could not keep looking at cars.
Business response:
We work hard to make the car-buying process simple, fast and without hassle, all within a friendly environment. We sincerely apologize if we've fallen short of those expectations. We'd like the chance to learn more about your visit and to discuss things further with you. Please give us a call at 850-308-1887 and ask for Ken Musselman. We look forward to hearing from you.
Please do not use this company. The worse customer service experience of my life.
Business response:
We realize you have a number of dealership options in the area. At Bob Tyler Toyota, we've always aimed to provide an experience that is different and, more importantly, better than anything else out there. It sounds as though we may have missed the mark, and for that, we are sincerely sorry. Please give us an opportunity to earn back your business by calling us at 850-308-1887 and ask for Ken Musselman.
Frequently asked questions about Bob Tyler Toyota
How is Bob Tyler Toyota rated?
Bob Tyler Toyota has a 4.3 star rating with 3,783 reviews.
When is Bob Tyler Toyota open?
Bob Tyler Toyota is closed now. It will open at 8:30 a.m.