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Bob Tyler Toyota
- Car Dealers
- Pensacola, FL
About this business
Location details
7201 Pensacola Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I made an appointment a month go. Pulled up today and was told there is a 2 hour wait??? Why make an appointment??? They only take appointments so why is there a wait??? What’s the point of scheduling appointment??? Horrible horrible management.
Business response:
Hi Dustin. We regret that your scheduled service appointment had a two hour wait time and understand your frustration. We would appreciate the opportunity to speak with you and address your concerns, if you are willing. Please give Ken Musselman a call at 850-478-9999 ext 200. Thank you.
RecommendedNever thought I'd be treated badly here.....Wouldn't even check my lousy credit and Help...passed me around from building to building to be passed on to someone who wouldn't check my credit to see if im eligible for their one program for those that have been with Toyota for over 12 months...They had me Assuming there was one or more programs available...DUDE DID I MENTION HE DIDN'T EVEN CHECK MY CREDIT HE TOL ME THAT IF IM WILLING TO PAY 4 TO 5 THOUSAND DOWN THEY MIGHT CAN HELP ME....ALL WITHOUT CHECKING...MY CREDIT!!!! Tol... read more
My appt was for 11:15 today, its currently 1:15pm. I had to ask for a status update. I should have been told an hour ago that there will be a delay due to lack of personnel. Since Bob Tyler is the only game in Pensacola, your on their schedule. I'm a 1st time Toyota Highlander owner. Not impressed with the service dept.
Business response:
Hi Terry. We are sorry to hear of the length of your wait time and the inconvenience that caused, and we appreciate you taking the time to provide feedback. If you are willing to give us another chance, please reach out to Ken Musselman at 850-478-9999 ext. 200 to discuss. Thank you.
Bob Tyler Toyota has taken advantage of my 72 year old mother, three times now. Most recently, she brought her car to their service department for a couple of very minor repairs. Her service advisor said they didn’t know what work needed to be done until she arrived so they had to order the parts. Funny thing is, I am the one who made her appointment and told them exactly what needed to be done. Now they say my mom will have to wait until next Wednesday for the work to be completed. This is completely unsatisfactory. I have ... read more
Business response:
Hi Derrick, thank you for sharing the update. We're happy to learn that were able to speak with you and the situation is more agreeable. Take care!
repair your pre owned vehicles at your expense when they're brought back because your bandaid broke.
Business response:
Hi Susan, we are concerned by your feedback and would like to learn more about your situation. Please reach out to Ken Musselman at 850-478-9999 ext. 200 to discuss when you have a chance. Thank you.
DO NOT BUY FROM BOB TYLER TOYOTA! I bought a new to me 2015 Chevy Tahoe from Bob Tyler about 5 to 6 weeks ago. The transmission went out before I ever made the first payment. Their idea of making it right was repairing it minus the labor cost....so it is still going to cost me about $3300...keep in mind I just paid over $25K for the truck. Bob Tyler has had my truck for about 9 days. Called us late last week and said they should have it ready by today. Low and behold when we called today they said they just ordered the trans... read more
Worst service ever. No one knows what anyone else is doing. Can’t reach the service rep. I’ve tried again and again to like this place because I rather go to the dealership, but the few good employees have clearly all left for a reason.
This company 100% took advantage of my 85 year old father, who brought his 2017 Highlander with LESS than 7k miles on it and in IMMACULATE CONDITION, in for basic SCHEDULED MAINTENANCE, and was bombarded by salesmen who talked him into buying a 2020 SPECIAL LIMITED EDITION Forerunner. The sales people should be ASHAMED of themselves! 100% UNACCEPTABLE! I WILL BE SHARING THE "AMAZING" SERVICE MY FATHER HAD WITH BOB TYLER TOYOTA!!!! 😠😠😠😠😡😡😡😡😡😠😠😠😠 SHAME ON YOU FOR TAKING ADVANTAGE OF SENIOR CITIZENS....SHAME!!!!!... read more
Business response:
Hello Krystal, we are concerned to read this review and would like to discuss your father's experience with you to better understand. We appreciate you bringing this to our attention, and we'd like the opportunity to make things right. If you could please call our General Sales Manager at (850) 418-6406 at your earliest convenience, we will do our best to resolve this as soon as possible. Thank you.
we purchased a car there that was a one owner no accidents according to the salesman so we purchased it, a month latter something on vehicle was not working so they set and appointment so my wife drives 2 hours to get there, and mechanic looks at it and says it has been wrecked salesman denied it and does not make it right they lie to my wife and will not make it right it is not over will be reporting to better business bureau and every other review I can give do not do business here a bunch of non professional liers
Business response:
Hello Randy, please give Ken Musselman a call at 850-478-9999 ext 200 to talk more about this situation. Thank you.
Frequently asked questions about Bob Tyler Toyota
How is Bob Tyler Toyota rated?
Bob Tyler Toyota has a 4.3 star rating with 3,842 reviews.
When is Bob Tyler Toyota open?
Bob Tyler Toyota is open now. It will close at 8:00 p.m.