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Bob Tyler Toyota
- Car Dealers
- Pensacola, FL
About this business
Location details
7201 Pensacola Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Bob Tyler Toyota has taken advantage of my 72 year old mother, three times now. Most recently, she brought her car to their service department for a couple of very minor repairs. Her service advisor said they didn’t know what work needed to be done until she arrived so they had to order the parts. Funny thing is, I am the one who made her appointment and told them exactly what needed to be done. Now they say my mom will have to wait until next Wednesday for the work to be completed. This is completely unsatisfactory. I have ... read more
Business response:
Hi Derrick, thank you for sharing the update. We're happy to learn that were able to speak with you and the situation is more agreeable. Take care!
repair your pre owned vehicles at your expense when they're brought back because your bandaid broke.
Business response:
Hi Susan, we are concerned by your feedback and would like to learn more about your situation. Please reach out to Ken Musselman at 850-478-9999 ext. 200 to discuss when you have a chance. Thank you.
DO NOT BUY FROM BOB TYLER TOYOTA! I bought a new to me 2015 Chevy Tahoe from Bob Tyler about 5 to 6 weeks ago. The transmission went out before I ever made the first payment. Their idea of making it right was repairing it minus the labor cost....so it is still going to cost me about $3300...keep in mind I just paid over $25K for the truck. Bob Tyler has had my truck for about 9 days. Called us late last week and said they should have it ready by today. Low and behold when we called today they said they just ordered the trans... read more
Worst service ever. No one knows what anyone else is doing. Can’t reach the service rep. I’ve tried again and again to like this place because I rather go to the dealership, but the few good employees have clearly all left for a reason.
This company 100% took advantage of my 85 year old father, who brought his 2017 Highlander with LESS than 7k miles on it and in IMMACULATE CONDITION, in for basic SCHEDULED MAINTENANCE, and was bombarded by salesmen who talked him into buying a 2020 SPECIAL LIMITED EDITION Forerunner. The sales people should be ASHAMED of themselves! 100% UNACCEPTABLE! I WILL BE SHARING THE "AMAZING" SERVICE MY FATHER HAD WITH BOB TYLER TOYOTA!!!! 😠😠😠😠😡😡😡😡😡😠😠😠😠 SHAME ON YOU FOR TAKING ADVANTAGE OF SENIOR CITIZENS....SHAME!!!!!... read more
Business response:
Hello Krystal, we are concerned to read this review and would like to discuss your father's experience with you to better understand. We appreciate you bringing this to our attention, and we'd like the opportunity to make things right. If you could please call our General Sales Manager at (850) 418-6406 at your earliest convenience, we will do our best to resolve this as soon as possible. Thank you.
we purchased a car there that was a one owner no accidents according to the salesman so we purchased it, a month latter something on vehicle was not working so they set and appointment so my wife drives 2 hours to get there, and mechanic looks at it and says it has been wrecked salesman denied it and does not make it right they lie to my wife and will not make it right it is not over will be reporting to better business bureau and every other review I can give do not do business here a bunch of non professional liers
Business response:
Hello Randy, please give Ken Musselman a call at 850-478-9999 ext 200 to talk more about this situation. Thank you.
My first and last experience with this dealership occurred on Saturday, August 1, 2020. Due to the COVID issue, we spent time on-line completing forms and uploading documents. This was supposed to save time in the dealership. After arriving at 9:15am, we got to work with our sales rep to secure a deal on a 2020 Tundra Limited. We came to terms fairly quickly and were happy with the process, at least to that point. Things began to break down once our sales rep had us complete the same forms we already submitted on line, telli... read more
Business response:
Hello Bonnie, we are concerned to read this review and would appreciate the chance to talk more about this with you. Please give Ken Musselman a call at 850-478-9999 ext 200 to talk more about this. Thank you.
I was going to until one of their employees was talking about customer vehicles and stated he doesnt wear a mask in your cars! I am appalled
Business response:
Hello Kimberly, we would appreciate the opportunity to talk with you over the phone about this review. At a time that works best for you, please give Ken Musselman a call at 850-478-9999 ext 200. Thank you.
I am extremely unsatisfied with the service at Bob Tyler Toyota.
Business response:
Hello Vincent, we would appreciate the opportunity to talk with you over the phone about this review. At a time that works best for you, please give Ken Musselman a call at 850-478-9999 ext 200. Thank you.
Frequently asked questions about Bob Tyler Toyota
How is Bob Tyler Toyota rated?
Bob Tyler Toyota has a 4.3 star rating with 3,783 reviews.
When is Bob Tyler Toyota open?
Bob Tyler Toyota is open now. It will close at 8:00 p.m.