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Bob Tyler Toyota
- Car Dealers
- Pensacola, FL
About this business
Location details
7201 Pensacola Blvd, Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My husband and son went tonight to look at a car he wanted. it was cold outside so the sales persons were not interested In assisting them. They test drove the car. The lobby closed an hour early so they could not keep looking at cars.
Business response:
We work hard to make the car-buying process simple, fast and without hassle, all within a friendly environment. We sincerely apologize if we've fallen short of those expectations. We'd like the chance to learn more about your visit and to discuss things further with you. Please give us a call at 850-308-1887 and ask for Ken Musselman. We look forward to hearing from you.
Please do not use this company. The worse customer service experience of my life.
Business response:
We realize you have a number of dealership options in the area. At Bob Tyler Toyota, we've always aimed to provide an experience that is different and, more importantly, better than anything else out there. It sounds as though we may have missed the mark, and for that, we are sincerely sorry. Please give us an opportunity to earn back your business by calling us at 850-308-1887 and ask for Ken Musselman.
Jason in parts is very rude. I sat at the window waiting for someone. Wasn’t till another salesman Stacey needed something did he ask one of the 3 cashiers to call someone to the window. Then Jason gets rude with me because he told me something in error. Not one friendly person here.
Business response:
We appreciate the honest feedback and would appreciate even more an opportunity to discuss your experience with you. If you'd be willing to give us a call at 850-308-1887 and ask for Ken Musselman. We would like to learn more about where we may have gone wrong. We hope to hear from you soon.
We’ve purchased two vehicles here and the experience was fantastic! Not so with service. I had a 1:00 appointment today. Arrived 40 minutes early, so far I’ve been here 2 hours and have not been contacted by anyone since coming to the waiting area. Unfortunately, I have to use the dealership because they’re the only ones who can reset the button. So many things they could do to make this smoother.
I got the car it was great I wasn’t offered a warranty that I was supposed to. a week at night time I noticed something lighting up on my dash come to find out it was the cel and it was colored in black so of course that’s why I noticed it at night. Now 3 months later after I had to fix myself my car is acting up again. They have failed to do anything about either of the problems. So now I’m letting any future people that they do not fix something that was already occurring. Not very trustworthy either.
RecommendedAfter a long day of car shopping, my daughter, a college student without much money, finally found a used vehicle she could afford and liked well enough. She purchased a 2014 Ford Focus from Bob Tyler Toyota. As one would expect, the used car had issues. They always do. There was a puncture hole in the rear bumper and minor body damage to the left rear quarter panel. We negotiated a reasonable price for the car that included repair of the damage. We were told it would take a few days. A few days later my daughter p... read more
Service department needs basic training on customer service... How to treat the customer to keep them coming back, not just how to take their money. Attention to detail. The small things matter.
Tried to do business the salesman was rude no call back called customer service to complain still no help guess you don’t want our business
Worst buying experience ever! No respect for time nor person. Questions deflected and delayed for hours while we were left sitting there wondering what was going on. We were eventually presented with great credit, but treated with little respect. I am so sorry I bought here. Was told a percentage for a loan, only to find out it was a percent higher after hours of waiting; then, magically was able to lower it immediately on the spot when challenged. That is when Josh lost all trust and confidence in my eyes. Then, I come to r... read more
Frequently asked questions about Bob Tyler Toyota
How is Bob Tyler Toyota rated?
Bob Tyler Toyota has a 4.3 star rating with 4,052 reviews.
When is Bob Tyler Toyota open?
Bob Tyler Toyota is open now. It will close at 8:00 p.m.