This profile has been claimed by the business owner or representative.
Boutique Apartments
- Real Estate
- Denver, CO
About this business
Location details
574 Santa Fe Dr, Denver, CO, 80204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible! I would give negative stars if I could! Run away as fast as you can! Their customer service is AWFUL and they are greedy scammers. They refused to refund my money on a mistake that THEY made, and have been a nightmare to work with. They cost me hundreds, don't even think about leasing with them!
The following review is an expressed opinion. Experience will certainly vary. Quotes are used to express interpretations and should not be seen as word for word. I've had two separate experiences with Boutique apartments during my time in Denver. The first experience was not noteworthy. I lived in a small 1-bedroom apartment and paid approximately market rate for what I would consider market-level service. The second experience on the other hand was an abhorrent example of an abusive industry. Again, this was a 1-bedroo... read more
Business response:
Nate, I am sorry to hear about your experience while the work was be performed. I agree, the electrical upgrade was disruptive and working in occupied apartments is never ideal. Unfortunately, this upgrade was required after the building sold. The lead based paint addendum is required by law for all buildings built before 1978. We have no reason to believe the property contains lead based paint other than it being built over 100 years ago. I do see your original deposit refund check sent out on 5/27 was not received by you a... read more
DO NOT MOVE TO BUERGER BROTHER LOFTS! November 2019: Moved into 3G AC did not work Washer/Dryer did not work Had repair people in house almost every day for the first two weeks. Apartment was vacant when we looked at it two weeks prior to move in, nothing was checked during this time to ensure working order until AFTER we moved in. December 2019: Glass in dogs' foot Bike Stolen (cops called) Window Broke Locked in apartment House was not cleaned properly, and our dog got glass in foot from what appeared to be a broken orn... read more
Still waiting on my air conditioning to be fixed 2 weeks after making a maintenance request with no call backs from anyone at boutique. Maybe this way someone will actually contact me. Emerson Lofts, DONT live here. The management girls at the office are rude, misinformed and lazy. I bet it won't be funny when the pipes freeze in my 61 degree apartment and 18 degree outside because it wasn't funny when it was blowing out hot air, with no breeze and an apartment that hit 82 despite all of the windows being open.
They refuse to do anything to stop package thieves and it is a huge hassle. I am so sick of dealing with lost packages, and I don't understand why they can't have basic measures to prevent it. You will not have functional mail service.
Business response:
Hi Kiki, I am sorry you are having package issues, this is a constant battle we are facing at all properties, specifically our smaller buildings. We do offer package receiving at our main office. Please call me if you would like to discuss more and hopefully we can find a solution for you. 303-991-6497
I believe that many Section 8 high crime and downtrodden apartments get better votes than these properties do. Mike the area manager also contacted me to threaten legal action against me for making complaints for obvious discrimination on their behalf and Yelp reviews. They can't even afford a real attorney they have to go through Tschetter Hamrick and Sulzer who are EVICTION attorneys. Cheap way to try to bring legal action when these people do not even practice law they evict people and they can't evict me I pay rents a... read more
Business response:
Mr. Jaax, I have reviewed the correspondence between you and our staff and have made an effort to dig into the details of your situation. I usually do not dispute reviews over the internet, but I can't sit back while you use aggressive, untrue and downright mean words to hurt our company over the internet. We have not raised your rent, we actually offered to lower your rent upon renewal. We did not lose your deposit, instead, we have shown you a proof of what you paid at move-in per your lease and confirmed it's accuracy. We... read more
Slum-living. Don't fall for it. It's not a cool place to live--it's a dingy facade with pests, unreliable plumbing, and cheap, deteriorating units. You have so many other options--run away from Boutique. Besides the admin issues that come along with leasing, with Boutique you also have the daily elements of incompetence, of low quality units and fixtures from about 1995 (fixed only after multiple pleas over weeks, and only ever with old glue), and active disdain for residents. Nothing gets repaired because they will only ret... read more
Business response:
C.S., I am sorry to hear about your experience at one of our buildings. I know we are in the middle of some construction over there. Please give me a call if you any unresolved issues 303-991-6497.
This review applies to the Detroit Terraces at 1530 Detroit Street. The apartments are nice with fine amenities (community room and gym). However I have two substantial complaints. First, there is a nearly constant present of homeless people sleeping and hanging out in the rear parking lot. It's extremely uncomfortable and loud if you rent at the back of the building. This issue has been raised to management by numerous residents and nothing has done to address it. Second, the building is kept v hot. I can't get my apartment... read more
Business response:
Tyler, The proximity to Colfax is an ongoing challenge and we will continue to focus on a solution there. It is my understanding that your building has individual PTAC heaters and coolers for each apartment and there is not a shared heating system. Please call me if this issue is not resolved 303-991-6497.
If I could give less than 1 star, I would. Boutique apartments has wonderful location and an ambiance that draws you in! Don't let it fool you. The contractual agreement (meaning 66 pg. lease ) you'll be entering is ridiculous to say the least. I would only sign it if it was the last resort. They prey on those that don't understand the business agreement they're entering into. The worst part though??.. the staff. I primarily worked with Jesse Hopkins who proved herself early on to be condescending, degrading, and disrespectf... read more
Business response:
Chelsea, New developments can be tricky to lease as there are sometimes delays beyond our control. I am sorry it didn't work out in your case and I am glad to hear your money was refunded asap.
Frequently asked questions about Boutique Apartments
How is Boutique Apartments rated?
Boutique Apartments has a 3.1 star rating with 621 reviews.
When is Boutique Apartments open?
Boutique Apartments is closed now. It will open on Monday at 9:00 a.m.