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Boutique Apartments
- Real Estate
- Denver, CO
About this business
Location details
574 Santa Fe Dr, Denver, CO, 80204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have never lived in a building that cares less about their residents than Boutique/Wheelhouse apartments. Specifically the property managers Zach Miller and Ayreonnah Redin. These are two of the most incompetent people I have worked with in all the places I've rented over the last decade. Let me give a brief list of everything that's happened in this building over the last 18 months. - We've had 5 - 10 car break-ins, and after repeatedly requesting video cameras be installed in the garage, the management has said no mult... read more
Business response:
Hello Chris, we are sorry to hear that you are not happy with our management team. It is unfortunate that we have had a couple car break-ins over the winter season. When these occurred we checked our camera system that covers the back alley to identify how they got in and then worked with our locksmiths to further secure the garage area while not infringing on fire safety code. Similar action is taken if we find someone trespassing on-site however it has been a while since we have received a report of this. Package theft i... read more
RUN from this company. No responses, multiple code and safety violations in the building, multiple BUILDING break-ins they do not care about (it's in the lease - not their problem, literally word for word). They purchased my apartments and I have had more issues with safety and communication in the three months since they took over than I have in almost 4 years of living under the previous ownership. I had to call them and email them everyday for the month of November to get my lease renewed and was provided with the renew... read more
Preface- my bldg management was excellent prior!- My building was taken over by Boutique apartments 10/28/21. I have had numerous calls and online maintenance requests regarding plumbing issues. Ive had a couple temporary fixes and I've also I've been told twice that "there was nothing we can do, sorry". I've been left with no toilet or any other solutions for MULTIPLE times exceeding 12-24+ hours. I've never heard back from management or a maintenance manager. I can see now why there is so much sh*t all around the building... read more
Business response:
Hi Amber, thank you and we apologize for any issues you are experiencing. I'm showing that our maintenance tech visited today to check on your toilet and verified with you that it works. He is also taking care of getting your remaining work request resolved. We understand your frustration and appreciate your patience, as our maintenance team has been busy with a large amount of requests due to the weather conditions. If you have further concerns, please contact our Resident Services team at rsc@wheelhouseapts.com. Sincerely,... read more
AVOID AT ALL COSTS. I lived at Tennyson 44 and it was by far the worst apartment and property management I have ever experienced. I've filed a complaint with the BBB and I could write a novel about how terrible this place is but I will quickly summarize. The common areas are filthy, the trash room is disgusting (90% of the time you can't even open the door), the main door is constantly broken, the elevator was broken during our move out weekend (the whole weekend) and there was zero urgency to fix it so we had to move everyt... read more
Business response:
Larissa, We are sorry to hear that you were unhappy while living at Tennyson 44. Our team has all common areas cleaned regularly by our staff and cleaning crew along with deep cleans every couple of months as seen fit. We have been working on getting the trash room issue resolved and were finally able to get our trash vendor to approve of a second dumpster for this property after years of them stating they couldn't make it fit in the trash room. This has greatly improved the trash situation but this was dropped off after yo... read more
Where do I begin? My entire experience at The Clarkson was a nightmare. If you want to live in a glorified dorm, this is your place. The walls here are insanely thin and noise from my inconsiderate neighbors affected my sleep daily. Maintenance doesn't fix things correctly the first time, so you'll keep putting maintenance requests in until you give up and just live with the problem until you move out. The ceiling fan lights will turn on randomly in the middle of the night because your neighbor's fan is programmed to the sam... read more
Do not rent from their apartments. Moved to Tennyson 44 from nyc in December 2019. I've rented my adult entire life prior to living there, and this experience has been the worst. First, the property was poorly maintained during Covid. Trash rooms overflowed regularly and the common areas aren't disinfected regularly. Second, our unit had no hot water for 2 weeks. The maintenance team itself was responsive so I tried to stay patient, but the issue dragged on for 2 weeks and we were not offered any financial compensati... read more
Business response:
Aileen, Thank you for your feedback. I did hear about your needed hot water repair and it sounds like although we were responsive, it took longer than expected to diagnose. I am sorry for that. I did work with Zach and approved him to honor your original notice that you would not be renewing. Please let me know if there is anything else you need.
Do not rent from these people. They are literal slumlords who make their money fraudulently by scamming unsuspecting renters. They are rude, and degrading and extremely unprofessional. Anyone who gave them a good rating is lying. They will try to pull "fine print" scams and steal money from you when you want to move out. They will tell you that you need to keep paying them after your lease is over 2 years later and that you are contracted into continuing the lease even when you tell them many times you are moving out and fo... read more
Horrible! I would give negative stars if I could! Run away as fast as you can! Their customer service is AWFUL and they are greedy scammers. They refused to refund my money on a mistake that THEY made, and have been a nightmare to work with. They cost me hundreds, don't even think about leasing with them!
The following review is an expressed opinion. Experience will certainly vary. Quotes are used to express interpretations and should not be seen as word for word. I've had two separate experiences with Boutique apartments during my time in Denver. The first experience was not noteworthy. I lived in a small 1-bedroom apartment and paid approximately market rate for what I would consider market-level service. The second experience on the other hand was an abhorrent example of an abusive industry. Again, this was a 1-bedroo... read more
Business response:
Nate, I am sorry to hear about your experience while the work was be performed. I agree, the electrical upgrade was disruptive and working in occupied apartments is never ideal. Unfortunately, this upgrade was required after the building sold. The lead based paint addendum is required by law for all buildings built before 1978. We have no reason to believe the property contains lead based paint other than it being built over 100 years ago. I do see your original deposit refund check sent out on 5/27 was not received by you a... read more
Frequently asked questions about Boutique Apartments
How is Boutique Apartments rated?
Boutique Apartments has a 3.1 star rating with 616 reviews.
When is Boutique Apartments open?
Boutique Apartments is closed now. It will open on Monday at 9:00 a.m.