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Boutique Apartments
- Real Estate
- Denver, CO
About this business
Location details
574 Santa Fe Dr, Denver, CO, 80204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This management company gave my old roommate the entire security deposit and then refused to give tell me where they mailed the check so now I'm having to hire private investigator to find the old roommate that ran. Not recommended
Business response:
G.K., I am sorry you had to go to great lengths to track down your old roommate. We issued the deposit refund check with all lease holders listed on the check as we are required to do so by law. Thank you, Mike Keady, Regional Manager.
Terrible experience renting with them. They said the apartment would be cleaned after they showed it. I moved in and it was even dirtier than when I toured. After I called them, they decided not to send someone to clean it. Don't rent with them.
Honestly I have tried to be nice and kind about every bad situation I've had in this complex but today is definitely the stepping stone for me. I will very much not be renewing my lease with boutique and you shouldn't either. I will literally be getting a hotel room tonight with my girlfriend because there is something wrong with the water heater. Here's the kicker. There has been something wrong with it since 10:08am is when I made the first call. It got louder and louder and worse and worse and every single call was like w... read more
Business response:
Hello Derek, I apologize about this experience at one of our properties. After looking at the records and talking to the staff, I show that our maintenance team was at the building working on the water heater issues as soon as we were made aware of the problem. Our property admin team also sent an email to notify all residents that parts had been ordered and were being shipped in the following morning to fix the issue. You live in one our vintage buildings and repairs are needed from time to time. Our goal is always to ad... read more
I've lived in the Rocket Apartments for over a year now and have had multiple negative experiences dealing with the management. It's ill organized and often rude. The building itself has had so many maintenance issues over the time I've lived here its impossible to count. Currently something is wrong with the water heater and its making a noise similar to a kettle boiling and and a gurgling sound. It's been going on for about seven hours now and won't be fixed anytime soon. So it will be fun trying to sleep through that. I'v... read more
Business response:
Hi Hannah, I apologize about this experience at one of our properties. After looking at the records and talking to the staff, I show that our maintenance team was at the building working on the water heater issues as soon as we were made aware of the problem. Our property admin team also sent an email to notify all residents that parts had been ordered and were being shipped in the following morning to fix the issue. You live in one our vintage buildings and repairs are needed from time to time. Our goal is always to addr... read more
These people have no respect for their tenants anyone who gives a good rating is lying and works for them. They threatened to tow my car even though I am handicapped and ask for a handicap space which by law they're supposed to honor within 30 days if they have parking but instead they have the dump truck out working in the middle of the night where I was parking not taking anyone's parking sending particulates into my apartment. This is after there was a Hobo Nest built next to my window for 3 weeks where they threw the per... read more
Business response:
Sweatpea, please call me at 303-991-6497 asap so I can find out where you live and how I can help.
I lived in a rent controlled apartment at Buerger Brothers/Chamber Lofts for five years. When I moved in the managing company, Greystar, was very helpful and the staff was really friendly and helpful with the paperwork process. I was told that If I wanted to move out early that if they were able to find another tenant I would not be responsible for the remainder of the lease. Over the next year the business was sold to Boutique Apartments. They hired all new staff and these girls were very snobby and unfriendly. I didn't th... read more
Business response:
Claire, Thank you for posting this review and voicing your concerns. After Boutique Apartments took over the management of the property from Greystar, you re-signed a lease agreement with us, which states that we do not allow subleasing, and also states our 60-day notice to vacate policy, as well as our security deposit return policy. We're sorry that you feel frustrated about the carpet situation. To clarify, our documentation shows your carpet was replaced and in good condition just before you moved into the apartment in 2... read more
I moved into the Eliot Flats, sight unseen because I was moving from the East Coast over a year ago. I am writing this review sincerely because I wish I had known the below information prior to signing a lease. I have very real safety concerns living in this building. Bikes have been stolen out of the locked, gated area- mine included. This was discovered by another tenant who left a note in May. We have yet to have a formal email from Management regarding the theft. I will not get into detail, but the theft was Management'... read more
Business response:
We are sorry that your experience with us was less than acceptable. We understand your frustration and are working to incorporate all feedback into improvements at this property. We take trespassing violations very seriously and hope that our complete change in the building code for every one of our residents in less than 24 hours of the reported problem helped to alleviate your concerns. We wish you the best in your new home. Please feel free to contact me directly at 303.991.6497, Mike Keady.
BEWARE!!! They lie, are unresponsive to flooded and molded conditions, don't return calls for weeks! This is the most unprofessional, inhumane group I've ever worked with and I sold real estate for 20 years. Think twice before you sign.
Business response:
Suzanne, thank you for reaching out. We take mold and maintenance issues very seriously. I would like to ask that you reach out to me directly so we may discuss this further. I will speak with our maintenance team and do everything I can to help resolve these issues as quickly as possible. 303-991-6497.
The response from mike was a standard response. I tried calling him to explain what happened and the was no answer or response to my voicemail. This reaffirms my opinion that Boutique Apartments does the bare minimum to run their complexes.
Business response:
Matt, We appreciate you taking the time to share your feedback. I would like the chance to speak with you more about the issues you mentioned with customer service. We value customer service and will do all that we can to make sure our team is ready to handle any problems that arise. Please call me 303-991-6497. Thank you, Mike Keady
Frequently asked questions about Boutique Apartments
How is Boutique Apartments rated?
Boutique Apartments has a 3.1 star rating with 616 reviews.
When is Boutique Apartments open?
Boutique Apartments is closed now. It will open on Monday at 9:00 a.m.