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Brennan Heating, Air Conditioning, & Electric
- Heating & Air Conditioning/HVAC
- Lynnwood, WA
About this business
Location details
6414 204th St SW, Suite 200, Lynnwood, WA, 98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We started in August trying to get hold of someone. Finally we did a week or so later. Took weeks to come out and diagnose problem. Can't be fixed now. In meant-time guy sweating bullets and has nerve to complain about heat. Really? Another guy comes out weeks later. Pissy the entire time, literally moaning and groaning - I just knew he wasn't gonna fix it that day. Nope he didn't, needs a new fan can't separate the fan from motor? Gotta order a new one. Wait more weeks for part and sweaty guy to come put part in - cold thi... read more
Unfortunately they are missing the boat on initial customer service by not returning phone calls. They are the ones who put our boiler in. Our boiler didn't seem to be working so we called on Tuesday and left our name and number for a call back. No call back. Left another two messages on Wednesday and no call back. Left a message on Thursday with some guy and no call back (he had quit) that day. Finally we found their location in Lynnwood and drove out there. Some guy started with do you know how many phone calls we get a ... read more
The worst company I have ever worked with. The tech came out to my house for an appointment I scheduled over a month ago for maintenance and within 15 minutes of being at my home told me the motor on my furnace went out. This was working 100% fine before the tech came out. Lucky me also the part is not in stock or under warranty the extended warranty was not entered into the system. I then called to speak to a manager and was told they would call me right back. I have waited over 1.5 hours and still no call. I call t... read more
Business response:
Hi Brooke, We did receive your Facebook review, and replied letting you know that we'd be in touch with you today to discuss servicing your furnace. We apologize that we did not get back to you sooner, but thank you for the feedback and we look forward to speaking with you. Sincerely, Kaitlynn Miller Online Marketing Coordinator
IF YOU ARE CONSIDERING GETTIGN A HEAT PUMP THROUGH COSTCO IN THE SEATTLE AREA THINK AGAIN ABOUT THE COMPANY THAT SERVES AS THEIR VENDOR. Contracted with Brennan for a new heat pump and furnace through an arrangement with Costco. I ordered the heat pump in May and was told it would take until August for them to have the unit to install due to supply chain issues. Booked an installation for August 10. Installation took from 8:30 a.m. to 8:00 p.m. with various waves of installers completing different elements of the install... read more
When I set up an appointment to have our A/C serviced, I was not asked the brand of the A/C, the age or what type of coolant it uses. This is from their website: "You may worry that your specific air conditioning unit is older or unfamiliar to today's technicians. Our technicians have pretty much seen it all and will work hard to repair your cooling unit or find the next best AC repair solution." NOT! When the technician got to my home he informed me that they cannot service our A/C but that since they came out, I still... read more
Costco was allowing Brennan Heating and air conditioning to sell units through them so I thought I was working with a reputable company. Boy was I wrong. After a couple of years of my very expensive unit working only sporadically, Brennan finally sent out a more senior technician who knew what he was doing and diagnosing the problem he told me that the unit never worked because it was improperly installed and they had to completely reinstall it. After they corrected the problem they then sent collections after me in order t... read more
Installed HVAC system last year with this company! Cost me 10k plus!!! The system quit same day after they all gone, when I give a test! Have to call them and get them back to get it fixed. The guy did some magic, it back oneline. Used AC 5 times since then! It quit with same problem this year on the hottest day! Warranty appointment scheduled a week later!!?! The entire hot week in Seattle, I am sweating inside my house with my 10 grand AC sit there, not even can turned on! sorry I have to blame the installation team! Someo... read more
I am a contractor!! And I have never written one of these about another contractor, however on this case, I will, since it screwed my project site and the customer timeline, due to there truly unprofessional manner. I called approximately 2 months before my project started, as i know it is busy and scheduling takes time. I emailed a couple times before I got a email and a call back, which is ok I understand. However when I got the call I asked "if" they had the time to do my project, I was told "yes" and could I send ove... read more
I have had an overall horrible experience with Brennan. The office staff are totally unresponsive, either through calling and leaving voicemail, or calling into their answering service (they claim to be open on Saturdays, but they only have an answering service... and claim they will call you back first thing on Monday... but it is Thursday evening and still no call). I received a quote in April and the first install availability date (I was available any day or time) was July. I was told the office would call me in a few w... read more
Frequently asked questions about Brennan Heating, Air Conditioning, & Electric
How is Brennan Heating, Air Conditioning, & Electric rated?
Brennan Heating, Air Conditioning, & Electric has a 3.6 star rating with 487 reviews.
When is Brennan Heating, Air Conditioning, & Electric open?
Brennan Heating, Air Conditioning, & Electric is closed now. It will open tomorrow at 8:00 a.m.