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Bright Now! Dental: Social Roll-Up
- Dentists
- Phoenix, AZ
About this business
Location details
2131 E Camelback Rd Suite 102, Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 2:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience was similar to other reviewers I have read on Yelp regarding the aggressive "upselling" technique by this office. After being rescheduled twice, I finally had my dentist appointment this morning. My appointment was for only a routine cleaning. After the dentist looked at my teeth, he told me I would need a "deep cleaning" procedure. (Of course, this procedure is much more expensive than a routine cleaning). After what I interpreted as several attempts to scare me into agreeing to the procedure, I told him that ... read more
Horrible service. Rude receptionist. Left me waiting for an hour, despite having a confirmed appointment. Dr. Mason is great, but his support staff is rude, unorganized, and incompetent.
Business response:
Hi Louise, Thank you for taking the time to leave us a review. We're sorry your experience with us wasn't a positive one. We thank you for your feedback as it will help us improve future visits. Please contact Charlotte@brightnow.com with any additional information, so we can follow-up with both you and the office you visited. Thank you,
Horrible service. Rude receptionist. Left me waiting for an hour, despite having a confirmed appointment. Dr. Mason is great, but his support staff is rude, unorganized, and incompetent.
Business response:
Hi Louise, Thank you for taking the time to leave us a review. We're sorry your experience with us wasn't a positive one. We thank you for your feedback as it will help us improve future visits. Please contact Charlotte@brightnow.com with any additional information, so we can follow-up with both you and the office you visited. Thank you,
I called to make an appointment a week in advance they ask for all my membership ID my coverage every number possible on my cards I get to my appointment and they call to verify my eligibility then. But because it's now after hours because they're open till 7pm they will not see my kids don't you think they should have confirmed it when they got my information??? not after hours since the office is open till 7 but the insurance closes at 5. Very unprofessional!!!
Business response:
Hi Jeneva, Thank you for taking the time to leave us a review. We're sorry your experience with us wasn't a positive one. We appreciate your feedback as it will help up improve future visits. If you'd like to leave us additional please reach out to me at Charlotte@brightnow.com so we can follow up with you and the office you visited. Thank you,
I called to make an appointment a week in advance they ask for all my membership ID my coverage every number possible on my cards I get to my appointment and they call to verify my eligibility then. But because it's now after hours because they're open till 7pm they will not see my kids don't you think they should have confirmed it when they got my information??? not after hours since the office is open till 7 but the insurance closes at 5. Very unprofessional!!!
Was not acknowledged after sitting there for 30 minutes. A woman that came in 20 minutes after me went right in and another gentleman was given paperwork to review upon arriving. But I did learn how one of the secretaries had to down size in freezer space and how frustrating that was.
Business response:
Hi Stephanie, Thank you for taking the time to leave us a review. We're sorry your experience with us wasn't a positive one. Your time matters to us. It’s our goal to provide prompt, quality service to all of our patients. Please contact us directly at Charlotte@brightnow.com, so we can follow-up with both you and the office you visited. Thank you,
Was not acknowledged after sitting there for 30 minutes. A woman that came in 20 minutes after me went right in and another gentleman was given paperwork to review upon arriving. But I did learn how one of the secretaries had to down size in freezer space and how frustrating that was.
This place is a nightmare! The waiting room is often crowded with people who have either been waiting long past an appt time or merely to get their checkout paperwork so they can leave.
Business response:
Hi Julie, Thank you for taking the time to leave us a review. We're sorry your experience with us wasn't a positive one. We appreciate your feedback as it will help us improve future visits. If you'd like to leave additional information please email me directly at Charlotte@brightnow.com. Thank you,
Where do I begin? My husband and I moved from Ks and had one of the best dentists ever so it's always hard to start over with a new one. I talked to many people before I decided on this place and also found they would take our insurance. My husband had an appointment last week and said the dentist reeked of smoke and that he smoked a cigarette before, during and after his appointment. My husband knew I would not be able to handle this so I called to be switched to another dentist for my appointment today. It surprised us bot... read more
Business response:
Hi Amanda, Thank you for taking the time to leave us a review. We appreciate your feedback as it helps us grow and improve future visits. If you'd like to provide me additional information please email me directly at Charlotte@brightnow.com. Thank you,
Frequently asked questions about Bright Now! Dental: Social Roll-Up
How is Bright Now! Dental: Social Roll-Up rated?
Bright Now! Dental: Social Roll-Up has a 4.2 star rating with 77,929 reviews.
When is Bright Now! Dental: Social Roll-Up open?
Bright Now! Dental: Social Roll-Up is closed now. It will open on Monday at 9:00 a.m.