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Bulldog Security Services
- Security Services
- Houston, TX
About this business
Location details
14340 Torrey Chase Blvd., Suite 250, Houston, TX, 77014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been having issues with them since day 1. They didn't even identify themselves as a vendor/authorized dealer of ADT and presented themselves as ADT itself until I asked them why the paperwork had Bull Dog Security on them. My gf still wanted to go ahead and just sign up for the service since we had just moved in and didn't feel safe without an alarm system. So we ignorantly signed up with them. Worst mistake ever! The "final walkthrough" process where they come to your house after the system is installed and verified... read more
Business response:
Julian- We are proud to be the #3 ADT Authorized Dealer in the United States. We transparently portray this via every sales rep wearing an ADT Authorized Dealer uniform, lanyard and name tag that includes a QR Code that you can scan and verify their employment with Bulldog Security Services. We work alongside ADT Corporate to help protect the communities we serve. As for the Installer texting upon his arrival, this is a normal practice when given a generic arrival window. We do this for the convenience of the customer so you... read more
From day 1 I should have known not to sign a contract with them. The reference came from my realtor, who I thought I could count on. Because I have had ADT service before, I thought my experience through Bulldog would be the same. On install day the service rep tried to upsell between 3 packages varying in price from over $2500-$9k. Outrageous for a 2 story 3000 sq ft home in my opinion. In addition to that we had multiple problems with our doorbell camera. They never fully remedied the problem, but they sure did charge fu... read more
Business response:
Stephanie- Thanks for your feedback. I’m so sorry your sales rep didn’t assist you in resolving your issues. We have a dedicated customer service department and I’m confident that had you called into our main line, our team would have resolved your issues quickly. I’m glad ADT stepped in but do know that should you experience further issues, you can call our are team at 832.585.0725 Mon-Fri 8am-5pm for immediate assistance. As for the system enhancements, we do offer a wide variety of security upgrades, life safety and home ... read more
From day 1 I should have known not to sign a contract with them. The reference came from my realtor, who I thought I could count on. Because I have had ADT service before, I thought my experience through Bulldog would be the same. On install day the service rep tried to upsell between 3 packages varying in price from over $2500-$9k. Outrageous for a 2 story 3000 sq ft home in my opinion. In addition to that we had multiple problems with our doorbell camera. They never fully remedied the problem, but they sure did charge fu... read more
Business response:
Stephanie- Thanks for your feedback. I’m so sorry your sales rep didn’t assist you in resolving your issues. We have a dedicated customer service department and I’m confident that had you called into our main line, our team would have resolved your issues quickly. I’m glad ADT stepped in but do know that should you experience further issues, you can call our are team at 832.585.0725 Mon-Fri 8am-5pm for immediate assistance. As for the system enhancements, we do offer a wide variety of security upgrades, life safety and home ... read more
Bulldog staff wears ADT uniform confusing me who is unfamiliar with the space. They told me my rate will be locked forever but now ADT says that they will raise my rate by about 10%. The installer left a mess of wires behind and I will switch to another company at the first opportunity.
Bulldog staff wears ADT uniform confusing me who is unfamiliar with the space. They told me my rate will be locked forever but now ADT says that they will raise my rate by about 10%. The installer left a mess of wires behind and I will switch to another company at the first opportunity.
Less than a year into our contract, we've got a window sensor cover plate that broke off of the sensor. Quoted $230 to repair it - $60 for the trip out and $170 for 30 minutes of their time. Never regretted signing up for a service more than this company. Please do not be fooled, do not trust ADT or Bulldog Security.
Business response:
Hi James! My name is Melissa and I'm Bulldog's Corporate Director. I'm so sorry to hear about the system issues you've experienced since Installation. We'd love the opportunity to make it right. As I'm unable to identify your account with just your first name and last initial, I'd like to kindly recommend you call our dedicated customer service team at 832.585.0725 and we'll be sure to send an Installation Manager to personally assess your system at your earliest convenience. Thanks, we look forward to speaking with you!
Less than a year into our contract, we've got a window sensor cover plate that broke off of the sensor. Quoted $230 to repair it - $60 for the trip out and $170 for 30 minutes of their time. Never regretted signing up for a service more than this company. Please do not be fooled, do not trust ADT or Bulldog Security.
Business response:
Hi James! My name is Melissa and I'm Bulldog's Corporate Director. I'm so sorry to hear about the system issues you've experienced since Installation. We'd love the opportunity to make it right. As I'm unable to identify your account with just your first name and last initial, I'd like to kindly recommend you call our dedicated customer service team at 832.585.0725 and we'll be sure to send an Installation Manager to personally assess your system at your earliest convenience. Thanks, we look forward to speaking with you!
I rent a home that already had an ADT system in it. We decided to activate service and the Bulldog Security salesperson gave us what seemed like a great deal included several pieces of free equipment. We were told specifically that he was making an exception because they were not supposed to do this for rental homes. He said we can cancel at anytime but, if we wait until after 13-months we would own the equipment and therefore wouldn't owe any money back. He was well aware that we we're in a 2yr lease as he made it very ... read more
I rent a home that already had an ADT system in it. We decided to activate service and the Bulldog Security salesperson gave us what seemed like a great deal included several pieces of free equipment. We were told specifically that he was making an exception because they were not supposed to do this for rental homes. He said we can cancel at anytime but, if we wait until after 13-months we would own the equipment and therefore wouldn't owe any money back. He was well aware that we we're in a 2yr lease as he made it very ... read more
Frequently asked questions about Bulldog Security Services
How is Bulldog Security Services rated?
Bulldog Security Services has a 4.2 star rating with 2,984 reviews.
When is Bulldog Security Services open?
Bulldog Security Services is closed now. It will open at 8:00 a.m.