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Bulldog Security Services
- Security Services
- Houston, TX
About this business
Location details
14340 Torrey Chase Blvd., Suite 250, Houston, TX, 77014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I would be able to give a review with less then 1 star I would most definitely do that. But sadly I have leave them with one star. Their customer service is a complete joke. Some everyone is a supervisor. Tried to cancel my services before the 30 day mark and they only have a 3 day grace period. You have 3 DAYS to realize you don't like a service is a joke. Got a manager on the phone and got absolutely nowhere. He ended up insulting my intelligence and wouldn't listen to anything I had to say. Bulldog Security Service is... read more
Business response:
Alex- Our sincere apologies for your frustrations. As is standard for every ADT agreement, customers have 3 days to cancel upon signature. Please refer to the Notice of Cancellation in your agreement where you signed and dated acknowledging that you understand the cancellation policy. It's unfortunate that you changed your mind after the grace period but rest assured had there been anything wrong with the system or equipment we would have gone above and beyond to fix it. Unfortunately, we can't simply waive the cancellation ... read more
Here is where I am currently with Bulldog. I specifically asked my rep if ADT Bulldog is the same as ADT and I was told they were...same service same warranty etc. This is my fault for trusting the rep and her manager as I failed to completely read the contract. It is extremely one sided and doesn't honor the 6 month guarantee etc...note: the rep was new and didn't have all the answers so the info came from her support. They told me whatever was needed to get me to sign and it worked. 1. Installation day...the charged m... read more
Here is where I am currently with Bulldog. I specifically asked my rep if ADT Bulldog is the same as ADT and I was told they were...same service same warranty etc. This is my fault for trusting the rep and her manager as I failed to completely read the contract. It is extremely one sided and doesn't honor the 6 month guarantee etc...note: the rep was new and didn't have all the answers so the info came from her support. They told me whatever was needed to get me to sign and it worked. 1. Installation day...the charged m... read more
I am an ADT customer but not a Bulldog Security customer. A sales rep of theirs came to my home to try and upsell my system but upon being told I was not interested he pitched a fit and pulled my ADT sign out of my yard and took it with him. I am not his customer and he was very combative. Buyer Beware that this company is NOT TRUSTWORTHY. Save yourself the headache and order from corporate instead.
Business response:
Charles- Thank you for your feedback. Being the #3 ADT Authorized Dealer in the US, this is quiet upsetting to read. We're a family owned and operated dealership and customer service is of the utmost importance to us. We will certainly look into this, kindly email any information you may have about the representative that came to your home to info@bdsnation.com and we'll handle the matter swiftly. Thank you again for sharing!
I am an ADT customer but not a Bulldog Security customer. A sales rep of theirs came to my home to try and upsell my system but upon being told I was not interested he pitched a fit and pulled my ADT sign out of my yard and took it with him. I am not his customer and he was very combative. Buyer Beware that this company is NOT TRUSTWORTHY. Save yourself the headache and order from corporate instead.
Business response:
Charles- Thank you for your feedback. Being the #3 ADT Authorized Dealer in the US, this is quiet upsetting to read. We're a family owned and operated dealership and customer service is of the utmost importance to us. We will certainly look into this, kindly email any information you may have about the representative that came to your home to info@bdsnation.com and we'll handle the matter swiftly. Thank you again for sharing!
Would not recommend. Regret signing up with Bulldog. Had my system exactly 1 month already. Currently, waiting for manager to call me per tech that showed up yesterday to replace batteries. Batteries on one of the windows went bad after two weeks. Let's see if a manger ever calls. Also, my so called upgraded ring camera decided to stop working today. My front door alarm was installed improperly from the get go. It started giving false alarms after just two days. After telling sales rep and installation rep I did not want smo... read more
Business response:
Hi Olivia! My name is Melissa and I'm Bulldog's Corporate Director. I'm so sorry for your experience and can certainly understand your frustration. At first glance, looks like we can get this sorted out pretty easily. If there is an issue with your doorbell, those tend to be rooted in a communication (internet) or power. We can easily troubleshoot and get that up and running ASAP. As for your smokes, if they are not installed I can certainly assist in getting those removed off your bill. I'll need you to help me help you tho... read more
Would not recommend. Regret signing up with Bulldog. Had my system exactly 1 month already. Currently, waiting for manager to call me per tech that showed up yesterday to replace batteries. Batteries on one of the windows went bad after two weeks. Let's see if a manger ever calls. Also, my so called upgraded ring camera decided to stop working today. My front door alarm was installed improperly from the get go. It started giving false alarms after just two days. After telling sales rep and installation rep I did not want smo... read more
Business response:
Hi Olivia! My name is Melissa and I'm Bulldog's Corporate Director. I'm so sorry for your experience and can certainly understand your frustration. At first glance, looks like we can get this sorted out pretty easily. If there is an issue with your doorbell, those tend to be rooted in a communication (internet) or power. We can easily troubleshoot and get that up and running ASAP. As for your smokes, if they are not installed I can certainly assist in getting those removed off your bill. I'll need you to help me help you tho... read more
Purchased a system due to the immense pressure of the sales guy who just randomly dropped by my house as we were moving in. We've only had the system for 3 months but we can't cancel the contract because apparently an "Authorized Dealer"(Bulldog) doesn't follow the same warranty as the ADT Corporate. Their doorbell camera is useless and doesn't work at all, the app is useless and doesn't work most of the time, the sensors fall off my windows and constantly trigger my alarm. ADT's worry-free warranty says I can cancel pena... read more
Business response:
Hi, Ian! My name is Maddy, and I am with the customer service team here at Bulldog Security Services! I sincerely apologize for the late response. I am so sorry that your experience has been far less than pleasant, and I can assure you that we will do everything we can to make things right! Please know that we care about your feedback and are definitely going to make the Sales Manager aware of the situation and the experience you have had. Unfortunately, it is true that we do have a 3-day penalty-free cancellation period fol... read more
Purchased a system due to the immense pressure of the sales guy who just randomly dropped by my house as we were moving in. We've only had the system for 3 months but we can't cancel the contract because apparently an "Authorized Dealer"(Bulldog) doesn't follow the same warranty as the ADT Corporate. Their doorbell camera is useless and doesn't work at all, the app is useless and doesn't work most of the time, the sensors fall off my windows and constantly trigger my alarm. ADT's worry-free warranty says I can cancel pena... read more
Business response:
Hi, Ian! My name is Maddy, and I am with the customer service team here at Bulldog Security Services! I sincerely apologize for the late response. I am so sorry that your experience has been far less than pleasant, and I can assure you that we will do everything we can to make things right! Please know that we care about your feedback and are definitely going to make the Sales Manager aware of the situation and the experience you have had. Unfortunately, it is true that we do have a 3-day penalty-free cancellation period fol... read more
Frequently asked questions about Bulldog Security Services
How is Bulldog Security Services rated?
Bulldog Security Services has a 4.2 star rating with 3,099 reviews.
When is Bulldog Security Services open?
Bulldog Security Services is closed now. It will open tomorrow at 8:00 a.m.