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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Paid for new wiper blades and they weren't replaced then when I called to ask why weren't they changed they said I can just use the warranty.Why would I waste the warranty if they were never replaced
Business response:
Thank you for sharing your feedback. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 for assistance with your warranty concerns. Our team will be happy to review your situation and provide support.
The service rep, offered me a free car wash after my oil change. They damaged my car front and rear and damaged my wind blade. They denied that they damaged the car, only willing to fix the hood. the rep after my car wash, said the car wash had damaged some cars but, thought it was fixed. Had he told me this< i would have declined. I have a dash cam, if you saw this rickety car wash, you would not use it. not to mention staff driving my car fast. nope, take your car elsewhere
Business response:
We never want a customer to leave feeling that their vehicle wasn't treated with the highest care and respect, and it's clear from your review that we fell short of that standard. Please reach out to our Service Director, Adam Altvater, directly at 480-863-9568 so we can review the details with you one-on-one.
I will not be taking my car here again.
Business response:
We understand your frustration and appreciate you sharing your experience with us. Your feedback helps us identify areas where we can improve. Our Service Director, Adam Altvater, would like the chance to speak with you directly and learn more. You can reach him at 480-863-9568.
The service department needs more training on customer service.
The personal customer service was not present. Used to be alerted when car was ready. I had to ask of my car was ready. Then later told it was ready, they will bring it out to you shortly. Walk out into the bay and stand there with my walker. Waiting and waiting for someone to drive up. After about 10 minutes another person comes to me and says your car is over there. He points to front of building. I remember the service advisors in the past would tell me about a survey coming and if there is anything he can make better to ... read more
As soon as I got repair shop, they just opened hood of my car, they were trying to charge me about $200, said that I have to change brake fluid. That guy was not maintenance guy. After maintenance guy check one, It was recommendation one. When I got back to the shop to pick up my car, they told me they would bring my car right away. But, I was waiting for at least 15 to 20 minute outside (almost over 120F temperature). And then, I asked them again to check my car, they just left with my car key to pick up my car, I waited an... read more
I took it in for a recall and a oil change, I sat for 2 hours waiting for it to be completed. I was then told of other repairs needed and it would be ready the next day, Friday. The next day I was told parts had been ordered and werent in yet.It would probably be ready Saturday. No one called me to say it was ready. I called Saturday morning to find out it was ready late Friday. Then They didnt reset the service function and so I had to take it back to them to be reset. They couldnt find my paperwork or my keys when I picked... read more
I went for an oil change. I was told it would be 2 hours! I said I have 1 hour. I got a list from them of many things I needed to fix or address. The upsell there is ridiculous. I was asked if I wanted any of these services on the spot. That's a good way to make money when the customer is not very knowledgeable of auto services. I passed for obvious reasons. I won't go back if they keep up this practice. There are plenty of cars in need of immediate service that we don't need to create work that is un-necessary.
Terrible communication. I dropped my car off at 7 am and by about 8 am I was told what was wrong and that it should be fixed by the afternoon. I called early afternoon and was told it would be done the next morning. I called back about noon to find out the car was not fixed and would not be fixed till the afternoon. I called back about 3 to find out it would be fixe about "5:30 ish". I got to the dealership at 5:30 and waited till 6 to get my car.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.