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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Wow! That's all I can say. Ok 1st of all you no better you know better,and you know better then to lead people on and to take my down payment and to apply it to the cost of rental car after you failed to tell me that the bank.CPS would not finance my loan??? I need my $1500 back!!
Bought 2016 Forte 5 NEW in 2017 (i.e., dealer had car in inventory for nearly 2 years). Recently, with about 42,000 miles on car, tinting on windshield is bubbling and peeling. Service department agreed it should be covered under warranty. But they claim they cannot find a record showing the dealership had the windshield tinting applied. I didn't do it and it is same tinting as when I purchased the car off their lot. This is BS.
Business response:
We are always willing to go the extra mile for our customers if we can. Our records indicate that when you purchased the vehicle in 2017 we did tint the windows but we are unable to tint windshields due to liability. We showed you the history of the vehicle which indicates the installation and repair of the side window tint only back in 2017. Were sorry we are unable to assist further but if you have any questions please feel free to contact Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest con... read more
My car broke down in another state after the dealership stated that they completed a routine check and refused to pay the tow truck bill even though the car broke down on their terms. They also offered no alternative to the price even thought they were charging over $7000 more then what the average car price was. Whatever you do, do not purchase any vehicle from them because it will combust and they will do nothing to help
Business response:
We are sorry to hear you are experiencing issues related to your vehicle. While our team does complete a multipoint inspection on every vehicle through our service drive, we cannot account for driving conditions and other issues that may arise that require a next-level inspection. As our team shared on the phone, we will be glad to have our team inspect the vehicle to see what the issue is but you would be responsible for getting it back to our dealership. Since you purchased an older, high mileage vehicle, our team did shar... read more
Awful, our service advisor Adrian, was rude inattentive, and either ignorant or didn't care. Hands down worse experience I've ever had. The vehicle leaves was returned four or five times. Even it never been something wrong that didn't know what it was. Thought it might be one thing I should did you go ahead and replace that no it's not covered under the warranty. You later had it replaced at another dealership under warranty. There was still a problem which the other dealer figured out.
Business response:
We always want to provide our customers with a 5 star experience so were disappointed to hear you feel this way. We have done our best to address the shake you stated you are experiencing with your tires. We inspected the wheels you purchased online and shared with you that they are warped. Since you had them and your new tires installed at Discount Tire we took your vehicle back to them since they performed the installation and they confirmed they saw the same warping on the wheels. Unfortunately your warranty through us do... read more
Bad service. Long waits, bad communication
Business response:
We want to provide customers with a great experience so were disappointed to hear this. We do our best to keep customers updated as to the status of their maintenance or repair as we deal with staffing/parts issues. Your Service Advisor was unaware you were unhappy or we would have addressed your concerns while you were at the dealership. We have tried to reach out to you directly to get more information but unfortunately the phone number we have on file simply rings and then the line goes dead. Please reach out to Tammy Jar... read more
Every time I get my car serviced at this dealer, Adrien adds charges to the bill above the agreed upon quote with no explanation and then expects me to pay them. This is highly unethical and I would stay away from this place for this reason.
Business response:
We are very concerned by these comments as we strive for transparency especially from our service department and we make sure the customer is aware of all services/charges they will receive prior to checkout. Wed like to gather more details of the situation as well as match our records, please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience.
Waited 4 hours for my tire sensor to be reset and it came right back in the following day. Worse service
took 9.5 hours to change a flat tire. would have taken longer because they "lost" my car. they had entirely forgotten about it. had I not been standing there to pick it up as they were about to close it would not have been done at all. they "found" my car only to realize no one did the work. when finally completing the job I was told I would not receive the complimentary car wash because it was closed. I could "bring it back" if I wanted. No thanks, I don't want to wast any more of my time!
Business response:
We would like the opportunity to speak with you regarding your visit as this is not the level of service we want to provide our customers. We would like to get some additional information so we can investigate this and make things right. Our Service Director will be reaching out to you today but in the event you dont connect please call Paul Stumpf or Tammy in our Customer Service Department back at 602-249-1133 at your earliest convenience.
The gentleman named Adrian shouldnt work with the public Not only did he give me attitude he Embarrassed me in a room full of waiting customers very disappointed in Kia
Business response:
Our teams goal is to provide every customer with 5-star service so were disappointed to hear this. We would like to speak with you to gather more details about your visit so we can address your concerns. Our Service Director will be breaching out to you directly but in the event you are unable to connect please call him, Paul Stumpf, at 602-249-1133 at your earliest convenience.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 4,502 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 10:00 a.m.