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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My experience with Hyundai Camelback has not been great , somehow I continue to get vehicles that are defective , I spend more time bringing my car to the dealership than I do enjoying it , the service team does not effectively communicate with me when I have questions and they don't seem interested in really helping , this has been a terrible experience . I regret purchasing my car from here all together
Business response:
We understand how frustrating it can be to deal with vehicle issues and feel that communication has been lacking. We are committed to resolving these concerns and improving your experience. Please reach out to Adam Altvater, our Service Director, at 602-433-3715. Adam is dedicated to addressing your situation and ensuring that we provide the support and solutions you need.
Didn't do a great job of an all inspection and what was needed.
Business response:
We strive to provide thorough inspections and ensure all needs are addressed, so we regret that this was not your experience. To make sure we can fully resolve any outstanding issues, please reach out to Adam Altvater, our Service Director, at 602-433-3715. He'll be happy to assist you further.
The mechanic left my interior stained with grease. The protectant cover under the engine was torn off and left hanging and dragging while I drive. I had to zip tie it to stay up. I probably will never use this dealership again. I have 1 upcoming warranty item repair that I am contemplating.
Business response:
We truly regret hearing about the inconvenience you've faced with your vehicle's interior and the under-engine protectant cover. This is certainly not the standard we strive to maintain, and we want to ensure that any outstanding issues are fully addressed. For further assistance, please reach out to Adam Altvater, our Service Director, at 602-433-3715.
I had to wait two weeks to fix a tire.
Business response:
We understand that a two-week wait for a tire repair can be frustrating. We strive to provide timely service, and it sounds like we missed the mark in this instance. To address your concerns and find a solution, please reach out to Adam Altvater, our Service Director, at 602-433-3715. He will be happy to assist you further.
Just consistently brutal BASIC customer service for the seven years we've owned our Kia & unfortunately HAD to bring it here. I only came back because I had to have a recall serviced. I can;t over exaggerate how difficult this was. It took me dozens of phone calls, emails, and online chats to finally confirm that the right person would be there to service it and they had the part, and this was after multiple scheduled attempts to bring it in person and that not working out. I had to drop my car for the entire day before work... read more
Business response:
It's concerning to hear about the difficulties you've faced during your visits and the challenges in getting your recall serviced. We understand how frustrating it must have been to go through multiple attempts, communications, and a long wait time, only to leave feeling disappointed. We take your comments seriously and would like to ensure that your concerns are addressed properly. Please reach out to Adam Altvater, our Service Director, at 602-433-3715. He will be happy to assist you further and make sure that we handle th... read more
I had a 7:00 AM appt for Zaktek coating and an oil change and was there when the service Dept opened. I started calling to see if my car was ready at about 2:00 PM and was told my service advisor was out on the lot and they would have him call me.I called again about 2:30 PM and my call forwarded to someone who said he would get the message to the service Dept. I finally decided to go over there and just as my Lyft driver was pulling up I got a text that my car was ready. When I first started going there this service would h... read more
Camelback Kia is the worst place to get service done there. They over charged me for my 30000 mile service. I didn't get my tires rotated. I paid for my Zek tech when I purchased my car and they said they got the wrong red car. I had to wait another hour aside from the seven hours. I had already waited and still didn't get it done. They didn't do my tire rotation, which was part of My 30,000 mile service. That they overcharged me $500 for. Every time I go over there something always missing in my car. I will not be getting m... read more
Wait time . 4 hours with an appointment was too long
Business response:
We are disappointed to hear this as this is not the level of service we want to provide our customers. We would like to speak with you regarding your experience to gather some additional details so we can address your concerns. Please contact our Service Director Adam Altvater at 602-433-3715 at your earliest convenience.
I had an horrible experience. I waited 30 minutes for a service provider to check me in. My car service took 3.5 hours. My service provider did not provide me any updates. I had to check in with my service provider, three times.
Business response:
We are disappointed to hear this as this is not the level of service we want to provide our customers. We would like to speak with you regarding your experience to gather some additional details so we can address your concerns. Please contact our Service Director Adam Altvater at 602-433-3715 at your earliest convenience.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.