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Camelback Lincoln
- Car Dealers
- Phoenix, AZ
About this business
Location details
1400 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I was introduced to Camelback Lincoln because I was looking for vehicles through the USAA buying program (side note, the buying program alone is worth being a USAA member). I was looking for a Ford truck and after putting in my preferences I was given three dealerships that had that particular model. So, not unlike Lending Tree, I was contacted by these three dealers. They were hoping to set appointments. It happened to be near the end of the month so they were, naturally, motivated to take care of business sooner than l... read more
Charlie in service has gone above and beyond taking care of me and my new Lincoln. I bought a 2013 MKZ in California and brought it home. It had a few issues that he took care of and made stress free for me. I will ONLY bring my new car here to Charlie. He even found some things I was unaware of and took care of them for me as well.
Charlie in the automotive department is AMAZING!!! He went above and beyond to help us in every way. Great customer service!!!
These guys treated me like a king here. Seriously... Had a coffee and muffin while I walked the new car lot this morning looking at some great deals on Lincoln cars. I was pleasantly surprised to see they have upgraded the wheels in the SUV to 22" which saves me a lot by not having to buy new ones. I have a 1967 suicide Continental and wanted to see if I could match it up with something new so my garage looks cooler. These Manager walked me around and we tested color samples to see how close we could get. I'm so glad I don... read more
if i could give them 0 i would ,messed up my car in their shop departement and there was no accountabity whatsover and manager told mr if i left the car at the airport and something happened to it it would be my fault ,but what does that have to do with me taking the car to your shop with no error codes after 4 days of being there as i m picking it up and there it is on the dash and oh well thats not our problem , what kind of service is that ,just terrible .I will post pictures of the dash so customers can see it
Business response:
We are disappointed to hear that your experience did not meet your expectations. We understand your concerns regarding your vehicle service, communication, and the importance of addressing customer concerns throughout the service process. We appreciate you taking the time to share your feedback and value the opportunity to address your concerns. Please contact Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com so we can assist with your concerns.
Took my car last thursday for a recall on a backup camera and also transmission shifting between 2nd and 3 gear ,they advised me that the recall will not be done till january which is fine and that the transmission was fine after their diagnosis ,great to hear so i can pick up my vehicle but they wanted to do more test and wanted to keep the vehicle till monday ,fine so i go there on monday to pick it up and they advised me that the transmission fluid had debris on it ,i told them that it would cost too much and that i would... read more
Business response:
We are disappointed to hear that your experience did not meet your expectations. We understand your concerns regarding your vehicle service, communication, and the importance of addressing customer concerns throughout the service process. We appreciate you taking the time to share your feedback and value the opportunity to address your concerns. Please contact Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com so we can assist with your concerns.
I drove 2.5 hours from Tucson to purchase a used 2022 Ford Edge that looked fabulous in the ad photos. Provided all the credit information prior to my drIve and included my trade in Information. The dealership claimed that the car was never in an accident. When I lifted the hood I was stunned to see replacement parts with junkyard white parts numbers still on the parts. All the fluids were seriously below minimum. The middle seats were dirty and the center armrest had sticky goop stains from a drink. To top it off, there was... read more
Business response:
We are disappointed to hear about your experience and we understand your concerns. Your feedback about the need for better preparation and honest communication is important to us, and we would appreciate the opportunity to discuss this matter further with you. Please contact Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com so we can address your concerns directly.
Now I understand why their stars are so low! My experience unfortunately lacked honesty and integrity! They fit the example of car sales reputation and need a lesson in ethics.
Business response:
We strive to provide every guest with a transparent, respectful, and trustworthy experience. Your concerns about honesty and integrity are serious, and they don't reflect the values we hold ourselves to. Please feel free to reach out to Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com.
Worst Customer Service EVER!!! They damaged my truck. Ended up speaking to the dealership owner HERB very unprofessional. Very argumentative and likes to raise his voice. Huge mistake going to this dealership for service.
Business response:
We are sorry that you are not satisfied. We re-sent you a video on your recently purchased 1999 Tacoma (it was the video sent to you before you bought it) showing you that it had small paint chips that were on the vehicle prior to the purchase. We also made an exception for customer satisfaction to assist you by cancelling and refunding you on a product that was not cancelable. As far as argumentative, we made exceptions for you but could not change several policies because you were demanding it We made several concessions... read more
Frequently asked questions about Camelback Lincoln
How is Camelback Lincoln rated?
Camelback Lincoln has a 3.5 star rating with 523 reviews.
When is Camelback Lincoln open?
Camelback Lincoln is open now. It will close at 9:00 p.m.