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Camelback Lincoln
- Car Dealers
- Phoenix, AZ
About this business
Location details
1400 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I was introduced to Camelback Lincoln because I was looking for vehicles through the USAA buying program (side note, the buying program alone is worth being a USAA member). I was looking for a Ford truck and after putting in my preferences I was given three dealerships that had that particular model. So, not unlike Lending Tree, I was contacted by these three dealers. They were hoping to set appointments. It happened to be near the end of the month so they were, naturally, motivated to take care of business sooner than l... read more
Charlie in service has gone above and beyond taking care of me and my new Lincoln. I bought a 2013 MKZ in California and brought it home. It had a few issues that he took care of and made stress free for me. I will ONLY bring my new car here to Charlie. He even found some things I was unaware of and took care of them for me as well.
Charlie in the automotive department is AMAZING!!! He went above and beyond to help us in every way. Great customer service!!!
These guys treated me like a king here. Seriously... Had a coffee and muffin while I walked the new car lot this morning looking at some great deals on Lincoln cars. I was pleasantly surprised to see they have upgraded the wheels in the SUV to 22" which saves me a lot by not having to buy new ones. I have a 1967 suicide Continental and wanted to see if I could match it up with something new so my garage looks cooler. These Manager walked me around and we tested color samples to see how close we could get. I'm so glad I don... read more
I drove 2.5 hours from Tucson to purchase a used 2022 Ford Edge that looked fabulous in the ad photos. Provided all the credit information prior to my drIve and included my trade in Information. The dealership claimed that the car was never in an accident. When I lifted the hood I was stunned to see replacement parts with junkyard white parts numbers still on the parts. All the fluids were seriously below minimum. The middle seats were dirty and the center armrest had sticky goop stains from a drink. To top it off, there was... read more
Business response:
We are disappointed to hear about your experience and we understand your concerns. Your feedback about the need for better preparation and honest communication is important to us, and we would appreciate the opportunity to discuss this matter further with you. Please contact Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com so we can address your concerns directly.
Now I understand why their stars are so low! My experience unfortunately lacked honesty and integrity! They fit the example of car sales reputation and need a lesson in ethics.
Business response:
We strive to provide every guest with a transparent, respectful, and trustworthy experience. Your concerns about honesty and integrity are serious, and they don't reflect the values we hold ourselves to. Please feel free to reach out to Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com.
Worst Customer Service EVER!!! They damaged my truck. Ended up speaking to the dealership owner HERB very unprofessional. Very argumentative and likes to raise his voice. Huge mistake going to this dealership for service.
Business response:
We are sorry that you are not satisfied. We re-sent you a video on your recently purchased 1999 Tacoma (it was the video sent to you before you bought it) showing you that it had small paint chips that were on the vehicle prior to the purchase. We also made an exception for customer satisfaction to assist you by cancelling and refunding you on a product that was not cancelable. As far as argumentative, we made exceptions for you but could not change several policies because you were demanding it We made several concessions... read more
Lincoln Corp really needs to shut down this Lincoln dealer. This location only cares about Ford and used cars. The whole lobby is filled with young adults who are on the phones trying to sell used cars. Not a single person actually knows anything about Lincoln cars. Nor do they care about luxury car buyers. The service department personnel doesn't care either. If you really want to purchase or service a Lincoln, go somewhere else.
Business response:
We understand how important it is for Lincoln guests to feel that their experience reflects the standards of the brand, and it's clear that your visit didn’t meet those expectations. We’d like to learn more about what happened and better understand how we can address your concerns. Please reach out to Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com.
I went here to sell a vehicle with a family member and unfortunately it didn't work out. The market has changed and their vehicle was not worth what we were told. We left after they continued trying to get us to trade in after we repeatedly said no. I understand sales and what you have to do, but this felt like some kind of bad break up and they were begging us back. Ever since then I have been called repeatedly, over and over. Now i'm being texted as well after I have asked for them to stop calling. It seriously feels ... read more
Business response:
Beth, we sincerely apologize for the continued outreach after your request as this is not the level of service we aim to provide. To ensure we properly update our records, we kindly ask that you contact Jill Omann, our Customer Relations Manager, at 602-240-5608 at your earliest availability so we can you and your family members information is removed from our system.
Frequently asked questions about Camelback Lincoln
How is Camelback Lincoln rated?
Camelback Lincoln has a 3.5 star rating with 501 reviews.
When is Camelback Lincoln open?
Camelback Lincoln is closed now. It will open at 8:00 a.m.