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Camelback Lincoln
- Car Dealers
- Phoenix, AZ
About this business
Location details
1400 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Lincoln Corp really needs to shut down this Lincoln dealer. This location only cares about Ford and used cars. The whole lobby is filled with young adults who are on the phones trying to sell used cars. Not a single person actually knows anything about Lincoln cars. Nor do they care about luxury car buyers. The service department personnel doesn't care either. If you really want to purchase or service a Lincoln, go somewhere else.
Business response:
We understand how important it is for Lincoln guests to feel that their experience reflects the standards of the brand, and it's clear that your visit didn’t meet those expectations. We’d like to learn more about what happened and better understand how we can address your concerns. Please reach out to Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com.
I went here to sell a vehicle with a family member and unfortunately it didn't work out. The market has changed and their vehicle was not worth what we were told. We left after they continued trying to get us to trade in after we repeatedly said no. I understand sales and what you have to do, but this felt like some kind of bad break up and they were begging us back. Ever since then I have been called repeatedly, over and over. Now i'm being texted as well after I have asked for them to stop calling. It seriously feels ... read more
Business response:
Beth, we sincerely apologize for the continued outreach after your request as this is not the level of service we aim to provide. To ensure we properly update our records, we kindly ask that you contact Jill Omann, our Customer Relations Manager, at 602-240-5608 at your earliest availability so we can you and your family members information is removed from our system.
Decided to try this dealership and regret it! Even had to spend $225 on an attorney to see what my options are!! I came to look at a 2024 Lincoln Aviator that stated it was new. When we arrived and looked at the car it had over 1800 miles on it.It was a car they used for people getting service on their car. Still, we decided to see what deal we could do. After getting what the salesman said was the "best deal" on the car, my husband decided to ask about a 2025, which we were told had all the same features as the one we negot... read more
Business response:
It is concerning that the vehicle did not meet your expectations and that there was confusion about the features. We strive to provide accurate information and quality service, and we apologize for any miscommunication. To discuss this matter further and find a resolution, please reach out to Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com.
I am posting this review as another attempt to get help. I bought a used aviator in feb 2024. First issue- got sold on a "wrap" package by Manny who appears per these Yelp reviews to have scammed other people in other ways as well. In my case, this wrap package he claimed would fix every little thing that could possibly go wrong. Even if it was a tire blowing or whatever. No questions asked. It would be fixed. Even though it would be an extra $70 per month, he convinced me it was so worth it. I'll get back to this in a minut... read more
Business response:
Kristi, we apologize you have not been able to connect with a member of our team to address your concerns. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience to discuss this further.
they said they need up tp 3 days just to find out whats wrong with seat n theyy said they will call me to inform me what the seat diagnoses but no one call me or even care. then i called them to find out thw manger said till now they dont know n they lie when they said the technician dont know that very much lie. n when i called again they said they very busy ,im very disappointing
Business response:
Schumer, unfortunately we are experiencing seasonal traffic as well as manufacturer delays which is causing our increased wait times. We appreciate your patience and would be happy to discuss this with you directly. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience to discuss this further.
Places like these are why dealerships will go away someday. Called to confirm to make sure they had the car we wanted to see on the lot. They said they did. We drive down to the dealership and they lied. The vehicle had just been "moved" to another dealership. Also they wouldn't price match the Lincoln Dealer in Tucson because "They don't do that". What a joke to buy a car in 2024 from Ford / Lincoln. Might we well buy from a private seller to not deal with this mess.
Business response:
Alex, we’re disappointed to hear there was miscommunication with our team. We’d like to look into your situation. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest convenience to discuss this further.
Service managers at Lincoln and Camelback ford both don't like veterans both are disrespectful. I bought a Ford and Lincoln. I bought my Ford from Camelback Ford ...the Lincoln is was gonna buy they sold the Lincoln. I was going to buy so I had to go to Vegas to buy my Lincoln but you think service would help me now they just disrespected me, they are the worst service people around. They won't even let you talk to them without being rude to you guys should be fired at service !
Business response:
Lee, we are very concerned at your comments as want to provide every customer with great service including our valued service members. We are unsure what led you to feel this way and would like to speak with you to get additional information so we can address your concerns. We are unable to identify you by this screen name to reach out directly. Please contact Stephanie Jackson-Finley, our Customer Relations Manager, at 855-971-8319 at your earliest availability.
Wish I could give lower then one star I was transferred over 4 time and it seems like no be knows what's going on. Can't get a estimate on anything like what. The whole staff sounds tired and bored while on the phone. Wish I didn't live near this horrible dealership
Business response:
Kavon, we apologize you have experienced issues connecting with our team. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience so we can see how we can assist you.
I really like my car, a 2022 Corsair I just purchased two weeks ago, and the one issue I had was taken care of completely in a reasonable amount of time. But I have a question now and I can't get anyone on the phone to help me. I am at my wit's end trying to just get a call through. I get someone on the phone, and they say they'll transfer my call and then I get an extension that just rings and rings. Very disappointing.
Business response:
We appreciate your patience and would like to assist you with your inquiry. Please contact Sheilah Keilman, our Customer Relations Manager, at 855-902-9505 at your earliest convenience to discuss this further.
Frequently asked questions about Camelback Lincoln
How is Camelback Lincoln rated?
Camelback Lincoln has a 3.5 star rating with 523 reviews.
When is Camelback Lincoln open?
Camelback Lincoln is closed now. It will open at 8:00 a.m.