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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
-I had an appointment, but they had overbooked themselves, were 1 1/2 hrs behind schedule and were "short staffed". I understand this, but the dealer should have had the courtesy to call me ahead of time to let me know so I could make other arrangements. They made no apologies and the guy just shrugged his shoulders. My time is valuable too and the total lack of caring was disrespectful. -They should also let customers know AHEAD of time that they now charge a fee for credit card payments. Other than that Camelback Subaru do... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delay and for not providing you with advance notice about the scheduling challenges that day. Your time is important, and we regret that we did not meet your expectations for communication and service. Regarding the credit card fee, we strive to communicate our policies clearly and appreciate your input as we continue to enhance transparency for our customers. Your comments help us improve, and we hope to have the opportunity to p... read more
I took my car to get a strap to assist in closing the trunk. The first time I closed it with strap (this strap is original an Subaru part ), the black "ring" (like a washer) around the hole the strap is in, fell off. It was $250 to install. It was $123 to purchase. Needless to say, I was not happy when I saws the quality of this expensive necessary addition to my new car. I am waiting for after holidays to return to dealership to have them fix it, permanently. Thanks for asking
Business response:
The quality of our service and parts is important to us, and we understand how disappointing it must have been to have the washer fall off so soon after installation. We'd like to ensure that this matter is resolved to your satisfaction. Please feel free to contact Russ Schwartzman, our Service Director, at 602-847-8536.
Service advisor was attentive and respectful.
Business response:
Providing a positive and professional experience is important to us, and it's great to know we met your expectations. If there's anything more we can assist you with, we encourage you to reach out to Russ Schwartzman, our Service Director, at 602-847-8536.
I was told you wouldn't wash my car because of the bike rack, you then washed my car and broke the bike rack!
Business response:
We understand how frustrating it must be to have experienced issues with your car wash and bike rack. Our goal is to provide a positive experience for every customer, and it's disappointing to hear that we fell short during your visit. We would like to address this matter promptly, and we encourage you to reach out to Russ Schwartzman, Service Director, at 602-847-8536 to discuss the situation further.
Zero customer service upon arrival and tried taking advantage of my wife when she dropped off the car by charging her $200 more than price provided on the website and quoted over the phone. Had to speak with service manager, Frank, over the phone, who seemed unhappy with his job, very rude, and a waste of energy trying to reason with. Got rid of my 2020 Volkswagen Atlas with 78,000 miles on it after this experience. Went in for an oil change and car wash returned to me with a messed up cylinder that would require an $8000 re... read more
Business response:
We regret to hear about the challenges your wife encountered during her recent visit, including the discrepancies in pricing and the frustrations you faced while communicating with our team. Your concerns about the vehicle's condition following the service, as well as the level of care received, are understandably upsetting. We want to ensure your concerns are properly addressed and reviewed. Please reach out to Russ Schwartzman, our Service Director, at 602-847-8536 so we can further discuss your experience.
two days after my service my check engine lighted up again. It is a hassle to deal with a sensor that does not work, I was told everything was normal, a total waste of time.
Business response:
We understand how frustrating it must be to have your check engine light come back on so soon after your service. It's important to us that your concerns are fully addressed, especially when it comes to something as vital as your vehicle's sensors. To ensure this is thoroughly looked into, we encourage you to reach out to Russ Schwartzman, our Service Director, at 602-847-8536.
Camelback Subaru seems to be jumping on the bandwagon that we should be honored to bring our vehicles to them for service. I have been a loyal customer for several years and multiple cars. I have also purchased from them. They don't seem to care if you wait there all day for an oil change that you booked in advance. It's never acceptable to overbook oil changes so much that they can take up to 5 hours. Management should reevaluate their capacity levels and be more realistic. They also say they have loaners, but make them abs... read more
Business response:
It's clear that your experiences with our service department have not met your expectations, especially given your loyalty to Camelback Subaru and the investment you've made in multiple vehicles with us. We value customers like you, and hearing about your dissatisfaction with service delays, loaner availability, and overall treatment is very concerning. While we strive to provide efficient and convenient service, it's evident we need to reevaluate how we manage these aspects to better serve our customers. To address your con... read more
I really like my car, and the sales guy that helped me out was very nice. At the last second a different sales guy gouged me for another $4000, right after they heard that I had recently been in a car wreck. Maybe they took this as a sign that I had no leverage in the negotiations. Then they tacked on another $2000 for a warranty I did not want. " We're running a profit business." Sick burn dude. Anyway here's a two star.
Business response:
We're pleased to know you enjoyed working with your primary salesperson and that you're happy with your car, but we're disappointed to hear about the unexpected costs and changes during the final stages of your purchase. Ensuring that our customers feel respected and supported throughout every part of the buying process is extremely important to us. We'd like the chance to address your concerns further and ensure your questions are fully answered. Please feel free to reach out to Rhett Hook, Sales Manager, at 602-265-6600 to... read more
I personally do not like the way sales were conducted to me, i understand their job its literally to sale, but the way the way they try to treat you like you are not smart to know what they are doing it is just annoying to me. They are never in the costumer side ever.
Business response:
Our team aims to provide clear, transparent information, and it's disappointing if we didn't meet that standard in your case. Your feedback is invaluable as we work to make each interaction better and more customer-focused. If you'd like to discuss this experience further, please reach out to Rhett Hook, our Sales Manager, at 602-265-6600.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,951 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.