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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Advisor sucked and was very rude.
Business response:
We strive to provide excellent service, and we regret that you felt our advisor was rude. Your feedback is important, and we take it seriously. We encourage you to reach out to Russ Schwartzman, our Service Director, at 602-847-8536 to discuss your concerns further.
I came here polish/coating, the package I bought during purchase of my car, they do not care or check if things are done properly . I need to remind and went all the way to sales office get coating redo.
Business response:
It's important that every aspect of the service we provide meets the standards we strive for, and it's clear that this wasn't your experience with the polish/coating service. We understand how frustrating it must have been to have to remind our team and go through additional steps to get the coating redone. For further assistance and to ensure we address this properly, please reach out to Russ Schwartzman, our Service Director, at 602-847-8536.
My appt was scheduled for an oil change and a recall. When I showed up they told me they couldn't do my recall because I was going to wait at the shop. These options were selected online when I scheduled it and nobody notified me in advance that it wouldn't work. This is the 2nd time I scheduled the recall and the first time was canceled becuse they didn't have parts, and again they waited until I arrived to tell me. An hour into this oil change they came out to tell me that they broke my drip tray. They acted like this was ... read more
Business response:
It's clear that there were multiple frustrations, from the scheduling issues with your recall to the extended wait time and lack of communication regarding your vehicle. We understand how difficult this situation must have been and we can see how our handling of the situation was not reflective of the level of service we aim to provide. To address your concerns more directly and ensure a better experience moving forward, we encourage you to reach out to our Service Director, Russ Schwartzman, at 602-847-8536.
They broke the center console cover on my brand new vehicle during an interior protection service and did not inform me. They also entered the wrong odometer reading on my carfax report (31,000 miles vs 3,100 miles)
Business response:
We'd love to learn more about the situation regarding the center console cover and the odometer reading on your Carfax report. Our goal is to ensure everything is accurate and your vehicle is properly cared for. Please contact Frank Cheyney, our Service Manager, at 602-265-6600 so we can better understand what happened and work toward a resolution.
The car was done early. No one notified me on my status of my car the car from 11 A.m. until the next morning when they says oh it's ready, you can pick it up terrible
Business response:
Thank you for your feedback regarding your recent service experience. We're glad to hear that your car was completed early, but we sincerely apologize for the lack of communication during the process. Keeping our customers informed is a priority, and we regret that we fell short in this instance. To address your concerns directly and improve our communication moving forward, please reach out to Frank Cheyney, our Service Manager, at 602-265-6600. He is eager to assist you and ensure that your future experiences meet your exp... read more
Dom was very nice at first, but towards the end he seemed uninterested. His father was ok, again nice at first. Luis was ok, but who sells a car with only one key? We were told that the previous owner did not surrender the spare keyis that our problem? Anyways, we got a spare after much discussion. We did not notice that the windshield had some scratches arching from top to bottom. Only when we drove the car at night that it was obvious. I felt we were accused of accidentally turning in the wiper & scratch the windshieldnot ... read more
Service advisor was very rude will not be going back.we will drive out of our way to go somewhere else
Had no service, So I'm not sure why I received this message.
I don't have a Subaru vehicle and please take my name with info off the website. Thank you, Linda G
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,951 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.