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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Tried to avoid a pot hole and track system control light came on. It took 5 hours of wait time to reset the light and charge me $700 with no parts?!? I will be trading in this garbage VW car for another Maker.
Business response:
We're disappointed to hear the issues regarding your vehicle. Please reach out to Frank Cheyney, Service Director, at 602-847-8539 at your earliest convenience to discuss this further.
We called ahead when our battery died to ask how long it would take to change it. They said it was an easy job and would only take a day. In the end it took two weeks to get our car back. They were friendly, but we had to follow up ourselves to get answers. We always get service at the dealership, so I don't understand why this wasn't have been caught at one of our regular service appointments and prevented our having to find cables, jump it, and wait two weeks. This doesn't happen with my Honda
Business response:
We appreciate your patience regarding your battery replacement. Unfortunately Subaru is currently having a major shortage of batteries for certain models causing longer than expected wait times. That is why Subaru approved us to pay for a rental for you while we waited on your battery. We apologize if there was any miscommunication with our team as our notes show regular status updates. We would like to speak with you to address this directly. Please reach out to Russ Schwartzman, Service Director, at 602-847-8536 at your ea... read more
I was told that I couldn't get the oil change because it wasn't due yet, but my car is notifying me that an oil change is due 700 miles. It seems kind of pointless to have to go back again and make another appointment when they could've just done it when I was there.
Business response:
Unfortunately, warranties have stipulations in which a vehicle's maintenance will be covered under mileage criteria if the vehicle is still covered. Please reach out to Frank Cheyney, Service Director, at 602-847-8539 at your earliest convenience to discuss your appointment further.
Terrible experience, Dave or David (I dont remember his name) was rude the whole time I was there. Do not recommend and definitely wont be going back.
Business response:
We'd like to gather more information from you as we cannot locate your VIN in our system as a current customer. Please reach out to Frank Cheyney, Service Director, at 602-847-8539 at your earliest convenience to discuss this further.
Service representative called me twice to have the same conversation twice about my battery which I asked them not to replace both times (much less expensive to do elsewhere) then said they didnt have time to replace my light even though I dropped the car off at 7am
Business response:
We would like to speak with you about your experience so we can address your concerns. Please reach out to Frank Cheyney, Service Director, at 602-847-8539 at your earliest convenience to discuss this further.
Three and a half hours for an oil change and they didn't do the mulitipoint inspection or wash the car
Business response:
We'd be happy to look into details regarding your appointment. Please reach out to Russ Schwartzman, Service Director, at 602-847-8536 at your earliest convenience to discuss this further.
Horrible! Car was not fixed right after being in shop almost 3 months! Emailed Russ and Ian and no one bothered to call back. No communication what so ever. They are avoiding me when this was their problem not fixing my car right the 1st time! I will never do business with them ever again!!!!!
Business response:
We're disappointed to hear of any miscommunication regarding your vehicle. Please reach out to Russ Schwartzman, Service Director, at 602-847-8536 at your earliest convenience to discuss this further.
The folks at camelback Subaru often disappoint. They are either slow, too costly, or cause additional problems to your vehicle. This time it was all 3.
Business response:
We always want to ensure our team is providing 5-star customer service to our customers so were disappointed to hear this. During your recent visit with us we completed a Minor Service as well as tire repair to which we had noted you needed a new TPM sensor based on our findings. We would be happy to discuss your concerns further and answer any related questions. Please reach out to Russ Schwartzman, Service Director, at 602-847-8536 at your earliest convenience.
Car has quite a few issues even after being there for almost a month. Broken fog lights, broken hatch struts, needs rear brake pads and rotors. Not sure how all of this was missed. Now I'm over a week later STILL waiting on a call to get it back in and hopefully fully fixed.
Business response:
Were disappointed to hear this feedback. Wed be happy to discuss your concerns and answer any related questions. Please reach out to Frank Cheyney, Service Director, at 602-847-8539 at your earliest convenience to discuss this further.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,951 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.