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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Terrible service text me and told me everything was okay so drove all the way to the dealership and they didn't have my battery so they told me it would be in the next day but it didn't come in until the following day but had to wait until almost closing time because the person that was supposed to drop it off never showed up so they had to go to another dealership to get a battery within the last month I have been to the dealership with problems feels like somebody tampered with my vehicle
Business response:
Please reach out to Russ Schwartzman, Service Director, at 602-847-8536 at your earliest convenience to discuss this situation further.
Time after time this dealer goes for lowest customer care. They consistently come in last place
Business response:
We're disappointed to hear this feedback but we want to understand how we can improve. Please reach out to Frank Cheyney, Service Director, at 602-847-8539 at your earliest convenience to discuss this further.
Horrible. Apparently someone didn't tighten the drain plug after my oil change. Made quite the mess in my garage. Had to have it towed back to the shop and the oil change redone.
Business response:
We apologize for this inconvenience related to your service work. We would be happy to speak with you regarding this experience and answer any further questions. Please reach out to Russ Schwartzman, Service Director, at 602-847-8536 at your earliest convenience to discuss this further.
I asked for an oil change, tire rotation, and multi-point inspection for my 2020 Forester. They inflated the bill without explicitly asking or informing me by adding a synthetic oil booster and fuel system cleaner both of which are snake oil type of things and which the manual warns about (fuel system cleaner is not needed according to manual). Pay attention to what you sign before they take your car; you might get shafted like me
Business response:
We strive to provide our customers with a great experience so were disappointed to hear you feel this way. You booked your vehicle for a minor service package which includes an oil change, synthetic oil booster, a fuel system cleaner, a tire rotation and a multipoint inspection as you mentioned. When you arrived your Service Advisor made sure to review everything the service included and you approved it prior to us working on your vehicle. When you called the following day asking for a refund for some of the services our Ser... read more
The service was fine, but slow. They wouldn't honor my 24,000 mile service warranty because I was over by 300 miles so I had to pay $100 for my oil change, which I wasn't expecting.
Business response:
Were disappointed to hear you werent satisfied with your service visit. We would be happy to go over your warranty information and answer any related questions. Please reach out to Russ Schwartzman, Service Director, at 602-847-8536 at your earliest convenience to discuss this further.
Honestly I'm disappointed after my first service experience after purchasing a brand new car from this dealer. The initial appointment was set up by an individual who seemed every bit indifferent. When it came to my actual appointment, here's the gist: - Service advisor was aloof and dismissive - Despite asking three times to view another new vehicle to compare my car's console problem, that request was dismissed. Upon pickup, my original claim was also dismissed as 'warm weather expansion' causing my console lid to constant... read more
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We'd be happy to address your concerns and answer any related questions regarding our findings. Please reach out to Frank Cheyney, Service Director, at 602-847-8539 at your earliest convenience to discuss this further.
Difficult to speak with service advisor, got a call center Call not done in the time I was told Car not washed First time Ive had such unsatisfactory experience
Business response:
Were disappointed to hear you had an unsatisfactory experience with our team as we strive to provide 5-star service. We would like to speak with you about your visit with us so we can address your concerns. Please reach out to Russ Schwartzman, Service Director, at 602-847-8536 at your earliest convenience.
Horrible! Took in for oil change. They didn't put the plug back in and oil all over my garage. Had to have towed back to dealership. Second time in a row they've messed up an oil change.
Business response:
Were extremely disappointed to hear this feedback related to your service work and we want to speak with you directly to address it. Please reach out to Russ Schwartzman, Service Director, at 602-847-8536 at your earliest convenience to discuss this further.
Service was fair, issue is with continue issues after Subaru recalls.
Business response:
Were happy to hear you were satisfied with your service visit and disappointed to hear you are still experiencing issues with your vehicle. Please reach out to Russ Schwartzman, our Service Director, at 602-847-8536 at your earliest convenience to discuss this further.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,951 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.