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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Didn’t feel completely honest about condition of vehicle; ihas safety issues and on road
Business response:
Thank you for sharing your concerns with us. We’re sorry to hear that you didn’t feel fully informed about the condition of your vehicle. Transparency is essential to us, and we take your feedback seriously. To address your concerns directly, please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com. She will be happy to assist you and ensure that your concerns are resolved. Thank you for bringing this to our attention, and we hope to hear from you soon.
Horrible lease experience but a better one for this last purchase. If you lease, be prepared to get phone calls trying to get you to trade up, all hours of the day and night, for the entire lease
Business response:
Thank you for sharing your experience with us. We apologize for the frustrations you encountered during your lease, particularly with the frequent calls. This is not the kind of experience we want for our customers, and we understand how disruptive that must have been. We’re glad to hear your most recent purchase was a better experience, but we want to ensure any past concerns are addressed. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com. She would be happy to assist... read more
Took my car in for a routine oil change, end up with a $1000 bill. Can’t say I am real happy about that,
Business response:
We appreciate your feedback! We strive for transparency and value your trust. If you have any questions about the services or charges, we're here to help clarify. Thank you for choosing us for your vehicle needs!
Expensive, poor communication with customers on status of vehicle, do not honor car battery warranty eventhough the battery indicates 84 months they only honor it for 36 months. Ridiculous. They could have at least pro-rated it.
Business response:
We understand your concerns regarding the communication and the battery warranty. Your experience doesn’t reflect the high standards we strive for, and we’d like to address the situation in more detail. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can look into this further and find a resolution.
I got a vehicle July 31st 2023 that one was defective now I’m stuck with this horrible Hyundai Santa Fe sport and I am so unhappy and I have negative equity they are not willing to work with me in trading it in I’m a single mother I deserve a vehicle that is reliable for my family and they just lied and cheated me I’m not able to get the vehicle refinanced my father is my co signer he is getting all the Credit all he did was co sign I’m making the payments and the car has one issue over another I do not recommend. This place... read more
Business response:
We're sorry to hear about your frustration and the challenges you've encountered with your vehicle and experience. Although we’d love to explore a trade, we understand that may not be an option for you at this time. If there’s anything else we can do to assist, please don’t hesitate to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com. We’re here to help in any way we can.
Dropped off my vehicle for an oil change at 12:40pm. After waiting til 3:20pm in the waiting room I got up to find my advisor to see how long it would be. Saw my car was finished but advisor was nowhere to be found. Had to ask another person to help me. Upon pulling my paperwork it statedy vehicle was completed at 1:40pm. Waited an extra hour and a half for no reason. They link a "vehicle progress" page in a text and it was never updated. The only time it did update was when I paid and got my vehicle. Called the service mana... read more
I don't think they did what I asked them to. , In my Tacoma 2034
Business response:
We understand how important it is to feel confident that everything requested was properly addressed, and we’d like to ensure your concerns are fully resolved. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can review your visit and take the necessary steps to make things right.
Over priced. The man at the emissions center laughed when I told him what it cost to reset a drive cycle. $440 was way out of line for a problem caused by the manufacturer. To replace a key costs $428? The Honda dealership only charged $305. A locksmith can do it for $150. With these prices in mind, I had the transmission serviced for $120, your price was $249. I would not trust you to do the right thing.
Business response:
We understand your concerns regarding pricing and appreciate your insights. We strive to provide fair and competitive pricing, and it's clear that we fell short in your experience. To address your specific concerns and discuss potential solutions, we encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be more than happy to assist you and ensure that your experience is addressed appropriately.
Once you sign on the dotted line, give them your money, you are yesterday's newspaper to the sales department.
Business response:
We strive to provide excellent service throughout the entire process, and it's concerning to hear that this wasn’t your experience. We'd appreciate the opportunity to address your concerns and ensure that your needs are met. Please feel free to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com so we can further assist you.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.