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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Very disappointed. They took almost 4 hours for delivery, the docs only took 20 mins. Really no excuse. I guess my lesson is never buy a EV from a dealer who sells mostly gas vehicles. They never checked the vehicle for the charge cord, even after I asked several times. They didn't fully charge the vehicle, so had to spend another hour elsewhere before heading home. And no one knew how to set the vehicle up. Awesome.
Business response:
It’s clear that the delivery process and incomplete vehicle setup fell short of expectations, and we want to address that. The delivery time and lack of knowledge regarding the EV setup are not reflective of the standards we strive to maintain. To further discuss your experience and ensure that these concerns are addressed, please feel free to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
They are very nice friendly until you go back with questions. My salesperson even said he no longer worked there. When I called the facility and asked for a manager they asked “would you like to talk to your salesman” I was like sure I thought he didn’t work there anymore. This is the 2nd vehicle I buy here and definitely my last.
Business response:
It's concerning to hear about the confusion regarding your salesperson and the communication challenges you've faced. We strive to provide clear and supportive service to all our customers, and we regret that we fell short in your case. We would like to address your concerns directly and ensure that you receive the assistance you need. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
First time going in for service. Waited 20 minutes for someone to come greet me and tell me what the process was. Was told things would be good to go in about 90 minutes. Over two hours later I had no updates, and the online tracker didn't work. When I finally received the inspection report link to approve the charges it showed as $67 when it really should have been part of my free maintenance from the service agreement. Did not get my truck back until my partner called and demanded they finish, after which it was less than ... read more
Business response:
We understand how frustrating it must have been to wait for service and not receive timely updates on the status of your truck. It’s concerning that the online tracker didn’t work, and we apologize for the confusion with the charges on your inspection report, especially since the service should have been covered under your maintenance agreement. To ensure we can resolve this for you, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. We’d like the opportunity to make things right and prevent this from h... read more
My experience with the dealership was horrible would not recommend in the future due to the in illegally adding warranties to my contract that we’re not authorized or approved by myself
The negligence of the mechanic shop and service rep’s misguidance caused our 2020 toyota corolla to catch on fire and is now not operable
Service team is friendly and helpful. The wait time for your vehicleto get service is too long.
Business response:
We’re glad to hear our service team made a positive impression. We’re always looking to improve, and we appreciate your input on wait times. Your experience helps us enhance our service for everyone!
Had to go back and fourth on the what was covered under my warranty for an alignment issue. Vehicle did not have any issues before they worked on it. Finally did the alignment said it was good to go but vehicle still pulls to the right
Business response:
We understand your frustration with the back-and-forth communication regarding warranty coverage and the ongoing pulling sensation you're experiencing. We take pride in providing exceptional service, and it appears we fell short on this occasion. To ensure a thorough review and resolution, we'd like to put you in touch with Jimmy, our Service Manager, he can be reached directly at cbtservice@vtaig.com
When I came and got my car, marao said nothing was serious yet, however when I drove it off the lot, I didn't even make to 18th street when my car broke down. I had to tow it back and they closed on top of that.
Business response:
We truly understand how frustrating it must have been to have your car break down shortly after leaving the lot, especially after being assured that nothing was serious. We strive to provide our customers with reliable service, and it’s concerning to hear that we fell short in your case. To ensure we address your concerns effectively, we encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.
The guy helping me was awesome! But I waited 4 hours just to see what was wrong with my car. Then presented with a $2000 + estimate and my car is running great. I am not impressed!
Business response:
We understand your frustration with the extended wait time and the estimate you received. Your time is valuable, and we want to ensure you have a positive experience. To discuss this further and address your concerns, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open tomorrow at 8:00 a.m.