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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The Service Advisor, Ryan was rude. I was doing transmission fluid change for my toyota corolla and told him I have Service coupons. Initially , he seemed very friendly and helpful. But at end it's look like I got over charged on my bills.Very frustrating. I didn't expected.
Business response:
We're disappointed to hear about your recent experience and the concerns regarding your service bill. It’s important to us that every customer feels valued and respected throughout their visit. We'd like to make sure this issue is addressed properly. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can take a closer look and work to resolve this matter to your satisfaction.
totally frustrating. ..from dropping off auto @7:00 and not having work completed until almost noon to not being able to pay with a check, being charged 3% to use a credit card, and the always add-ons where cost went from estimated $169 to $660
Business response:
We understand your frustration with the extended service time, payment options, and unexpected costs. We strive to provide timely and transparent service, and it's clear we fell short in your case. To address your concerns, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be happy to discuss your experience in detail and explore possible next steps
Friendly associate however, I was offered the bare minimum service. A huge scratch appeared on my door after I dropped it off and was promised a call back after they viewed the footage.. no call or email. The photo I saw onsite was just glares. Additionally, In the video they sent of the inspection the person was YANKING on the harness unsure why anyone would need to be that hard on it. Lastly, the price to diagnose it was unreasonable.
Business response:
We’re sorry to hear about the issues you encountered with our service. It’s concerning to learn about the scratch on your door, the lack of follow-up communication, and the handling of your vehicle during the inspection. We strive to offer competitive pricing for our diagnostic services, so we want to ensure everything was handled appropriately in your case. To address these concerns and find a resolution, please contact Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to review your case in detail and wo... read more
1 hr - 1 1/2 hour longer than the estimated wait $180 for an alignment when another dealership offered $120 Tried to offer a carbon cleaning, with no evidence of the carbon buildup No certification of wheel alignment or before/after
Business response:
We understand how waiting longer than expected can be frustrating, and we apologize for the inconvenience. We strive to provide competitive pricing and quality service, and it’s clear we missed the mark in your case. Regarding the additional services and certification concerns, we take these matters seriously and want to address them directly. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to review your experience in detail and ensure any issues are resolved to your satisfaction.
Getting service at Camelback Toyota is a disaster. They were so grossly overbooked, that everyone had to wait hours and hours for service. It took me over 5 1/2 hours to get a new key programmed! The communication was awful. There were no updates given after hours of waiting. When I asked for updates, I was treated rudely and given misinformation. While the manager who finally stepped in was polite and helpful, he still tried to upsell me! And I was hit with an undisclosed charge for hazardous waste disposal, when all I had ... read more
Business response:
We understand your frustration with the lengthy wait times and communication issues you experienced. We strive to provide timely and transparent service, and it's clear we missed the mark during your visit. To address your concerns directly, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to discuss your experience further and work to resolve any outstanding issues.
It was awful I made my appointment twice no one ever had me in their books and then my vehicle was miss diagnosed saying I needed this part when my vehicle doesn’t even take that part and saying my vehicle was un drive able if I didn’t make theses changes also needing tires.
Business response:
We understand your frustration with the appointment and diagnosis issues. To address these concerns and provide a resolution, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will work with you to resolve the situation and ensure your vehicle receives the proper care it needs. We appreciate your patience and look forward to assisting you.
Tire gauge pressure repair estimate was $200. During the repair, an additional $240 charge for a tire sensor. After 4.5 hours, the tire sensor light was still on. Ryan said that it should go out when I drive the car. Bring it back at no charge, if the light doesn’t go out. Brought the car back a week later. Given another estimate $930 for the repair. Ryan assured me that it was fixed. The light came back on after I left. I texted Ryan that I am dissatisfied with the service. If I was given the first estimate of $1400, I woul... read more
Business response:
We understand your frustration with the repair process and the unexpected changes in estimates. We strive to provide transparent and reliable service, and it's clear that we fell short in this instance. To address your concerns and find a resolution, we encourage you to contact Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to review your case in detail and work towards a satisfactory solution.
Unreliable, liars, they xx alot on sales, they only after your money, staff are rude
Business response:
We strive to provide exceptional service and ensure every customer feels valued and respected. We would love to learn more about your experience. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com so we can discuss this further and work towards a resolution. Your satisfaction is important to us, and we look forward to the opportunity to make things right.
No next service mileage sticker added after service, and there was white marker writing on the windshield that was not wiped off before giving me my vehicle back.
Business response:
We understand the importance of attention to detail, and we regret that your experience didn’t meet your expectations. The missing service mileage sticker and the windshield marker oversight are not up to the standard we strive for. To ensure these issues are addressed, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be happy to assist you and make things right.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.