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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Welcome to Camelback Toyota in Phoenix, AZ, where quality and commitment drive every experience. That is why Camelback Toyota has earned prestigious accolades, including the President's Cabinet Award, Board of Governors Award, and Pinnacle of Excellence Award. We serve the greater Phoenix area, including Scottsdale and Glendale. We offer a diverse selection of Toyota vehicles to buy, lease, or finance, like the Toyota Camry, RAV4, and Tundra. Our service center, staffed with certified technicians, uses only OEM parts to deli... read more
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The process up until I got to the finance department was good. The finance department had me sign the terms of my loan and advised he would try to get a lower interest rate to include GAP insurance. I did not hear from them for 10 days. And had to sign new terms were my payments increased $60 without Gap. The process did not feel authentic.
Scheduled an appointment at 7 AM to get an oil change. Was told that the oil change would take an hour. Ended up getting out of there at 8:40 AM. Pretty ridiculous when an oil change takes about 15 minutes. Improve your scheduling.
I’m extremely unhappy with the service. I would assume a Toyota dealership is where my 2023 Tacoma would get the best service but I went in for an oil change and the Tech ripped my seat. Keep in mind I bought this truck less than a year ago. I reached out to my service rep and also left a voicemail for management and haven’t heard back. It doesn’t seem like causing damage to people cars isn’t something they take seriously or want to rectify ASAP.
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I’m only here because I bought a truck with 2 yr of oil changes. This place will never make me go “wow”. Complimentary Water isn’t ever restocked in the day. Cafe never open. Service guys give you crazy finish times. Super busy disallows for each individual to get taken care of effectively.
Took car in for same issue three times until it got fixed and continuously taking car in for issue on entertainment issue that is still not fixed.
Car broke down three weeks after purchasing ($27k miles, 4 years old), which is crazy! Thought it may be the battery. Called servicing to set appt as I bought a warranty. Was told to have my daughter bring it by 6pm. She showed up at 4:45pm. Was told it was too late now, she’d have to leave it, or bring it back tomorrow at 1pm. I specifically confirmed before she showed up that they could still take her, look at it that day. She’s a single parent. Had to find someone to pick up the baby, etc., and Uber back home. Ridiculous.
Took car in three different times for the same issue in one week span their where no "issues" until I went in the third time all of a sudden I wasn't making up the issue brought the car in and was told it was just the phx heat causing the issue the first 2 times with the same error messages on dash. I had previously complained a out lack of properly working cruise control for months all of a sudden that this issue is fixed that feature works. Now once a update comes up for dash one day I'll have a entertainment hub that does... read more
Nobody will greet you or direct you on what to do. You sit in a line that you think is where you should be and nobody acknowledges you until you wave someone down. They give you zero information on the services they are offering tell you to go sit in the lobby for 1.5 hours when you question the recommendation form they respond “if you have questions you can come talk to me” instead of being up front with the expectations of today’s appointment. Customer service is terrible. Makes you feel like you are a waste of time while ... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 28,915 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.