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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Provided fast service. The waiting area needs to be updated. The chairs are very worn and dirty
Worst dealer ever… Not one time bad experience, more than 3 times bad experiences. BE CAREFUL , always trying to get trades so cheap, want trades for free. THEY Don’t keep deals, they said one thing, then another thing. Always offering high interest rate. My experiences there, were so bad. Once they tried to gave me $25,000 for may trades, in other dealer took $35,000 Once they tried to gave 18% APR, because my credit score, liars, I took 8.5% in other dealer. Once, they tried to gave me $3000 for my trade, I took $10,000 in... read more
My service advisor Samuel was rude and very unprofessional. He was saying my vehicle had problems before it was inspected and hung up on me when I called for status of my vehicle. He refused to have a nail found in my tire and told me I would have to buy a new tire. Samuel said something to another customer in Spanish that make him laugh at I tried to call the front desk for a manager and was dump into a voice mail. Horrible service and I had to go to a tire shop after leaving the dealership, and nail did not puncture my tir... read more
Service advisors need to be the ones coming up with solutions not customer. Kind of defeats the purpose of having one.
My car is making a loud noise and it was not like that when I dropped it off to get its service done
Absolutely horrible they tried to scam me into a $1000 sensor by disconnecting it and taping behind my dashboard. Never trust them again with my vehicle
My service tech Titus was awesome, did a great job. The entire dealership as a whole is absolute trash. I’ve asked to not be called by them over 20x and I still get soliciting from sales about a car I traded into them over an year ago. Get out on “no call list” happened again just a week ago.
Business response:
Hello CJ101KELLE, I apologize for any frustration you have experienced with this matter. Please contact me at your earliest convenience so I can assist you. I can be reached at 602-264-2841 or you can email me at: kcoscarelli@camelbacktoyota.com Thank you, Katrina Coscarelli
The part I needed was ordered. I was told to make an appointment the next week to install the part. I made an appointment a couple of weeks later. Arriving on time for my appointment, I waited over an hour to hear that my car was being taken in to the technician now. About 15 minutes later they said they didn't have the part. It was on backorder and had no idea when it would come in. By the time I left, I had been there an hour and a half for nothing.
Business response:
Hi Eric, this is not the level of service we strive to provide, and we appreciate you bringing this to our attention. We aim to ensure that such issues are addressed promptly and do not recur. At your earliest convenience, please reach out to Casey Unger, our Parts Manager, at CUnger@vtaig.com. He will assist you with resolving this issue and provide you with the necessary updates on the part's availability. Thank you for your patience and understanding as we work to make this right.
I came in for an oil change on February 3rd I believe. Brandon was my advisor as Jose Tejirino was not working. Brandon was very nice and professional explaining everything with the inspection as part of the oil change. However the technician advised work totaling over $5,000 . We brought it back to have it verified with Jose as my advisor. According to the inspection there was NOTHING that needed to be done.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.