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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Tom Darby Made Our Purchasing Experience a Pleasure My wife and I wanted to buy an Outback through Costco. We made an inquiry through that site and Mr. Darby responded immediately. We met him at the dealership and ordered a car the same day. Mr. Darby made the entire experience a pleasure. He was knowledgable, well informed, and friendly. If I'm in the market for another Subaru (or Mazda), I would call Mr. Darby first.
Business response:
Dear gs - Congratulations on your new Outback! Thank you for taking the time to provide us with feedback about your experience. It is certainly wonderful to hear that Thomas Darby was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Gema Perry, Customer Relations Manager
Thomas Darby I had a very professional experience with Tom Darby at Camelback Subaru. I had requested he arrange three different cars for test drives. When I arrive at 9:15 am, all cars were ready for the test drives. Once I decided on the Subaru Outback, we sat down and discussed price. Based on my research I had a bottom line price (including everything-tax-title-doc files). Tom's offer was within $5.42 of my figure. Easiest and most professional car buying experience I've ever had. I would highly recommend Tom Darby and C... read more
Business response:
Dear Rich - On behalf us all of us here at Camelback Subaru, I would like to thank you for sharing such a great review about your experience! We are thrilled that Thomas Darby was able to meet your expectations. We will be sharing your feedback amongst our team. Enjoy your new Outback and please come visit us again soon! - Gema Perry, Customer Relations Manager
Tom Darby went the extra mile I had a great experience with Tom at Camelback Mazda. I moved to Phoenix without a vehicle, and I thought I was going to have to take a cab to the dealership. But he offered to pick me up from the airport in my brand new Mazda3, which I would purchase later that afternoon......I also got a great deal on the car. He quoted a better price than 4 other dealers in the Phoenix area, so it was a no brainer on price..... Overrall really happy with my purchase, and I feel really fortunate to have had To... read more
Business response:
Dear brandonb - We couldn’t be happier that Thomas Darby provided you with a car buying experience that is above and beyond. We wouldn't have it any other way. Thomas is definitely an asset and we are lucky to have him on our team. We hope you are enjoying your new Mazda, please come back to visit anytime! - Gema Perry, Customer Relations Manager
Epitome of customer service! Erik and the staff at Camelback Volkswagen made purchasing a car a pleasant experience! I had gone in initially looking at a lease because I didn't think I would qualify for a loan especially as a first time buyer, but they got me approved and in the car that I wanted! Erik and the staff showed impeccable customer service by greeting me with a smile and genuinely hearing out my concerns when it came to purchasing a vehicle and went above and beyond to give me a deal that I was happy with. Even af... read more
Business response:
Dear gh1203 - Thank you so much for sharing your experience with Camelback Volkswagen and Erik Kondos. Our goal is 100% customer satisfaction and it sounds like we were able to achieve that goal with you. We want every experience with our customers to be “five stars”! We are glad to hear you love your new VW. Erik and the team were thrilled to hear your feedback! - Gema Perry, Customer Relations Manager
I purchaded a used 2014 subaru impreza less thsn 1 year ago. Since thst time, Have had to fully reolace air conditioner main control panel Camelback Subaru said it was used car and would not hep me! Have not bern able to drive car last few months because of check engine light Codes P000A P0011 P0014 Over advanced timing bank A Camelback subaru wont help me as used car Camelback Subaru sold me a lemon and now I still owe over $9,000 to my bank after my dad died Do not trust Camelback Subaru I dont want anybody to ever experie... read more
This dealership sold me a used car with a rebuilt title without telling me. This information was clearly listed in the government title registery (NMVTIS), which the dealership failed to identify until I went to sell the car 3 years later. To make matters worse, when I called them to try to resolve the situation, the used car manager took no responsibility for his actions, continuously interrupting me, talking over me, and gaslighting me. They claimed this wasn't their fault or their problem, even though they sold a car with... read more
This is the worst dealership experience I have ever had in my life. I want to start by saying I have given the dealership over a month now to respond to texts and calls. Dejon Yarbrough initially was helpful and has now become non-responsive. I purchased my 2025 Outback Wilderness in Chicago in February and relocated here to Phoenix. I brought my car in for the first 6,000 scheduled maintenance. My car was returned to me with oil or some foreign substance all over the fender, front grill, my car smelling like gas inside, tir... read more
Yikes! ! This dealership is unprofessional at best and a total nightmare to do business with 😱👎. I recently purchased a used vehicle from them in March 2024, and they totally messed up delivery 🤦♀️. I'm so angry. They caused damage to my vehicle during a storm and didn't even tell me! 😡 The delivery drivers damaged their own vehicle too, and they only offered to zip tie mine back together?! 🤯 I paid them over $17k! I called Subaru of America for help, and their customer advocacy department is awesome! They covered the ... read more
Business response:
Larry, we value your feedback and are committed to addressing any issues but we are confused by your review and would like to speak with you about it. When it was brought to our attention what happened we apologized and genuinely offered to cover the costs of the bumper repair. We respected your decision when you declined the repair and stated that instead you preferred to contact Subaru. Please contact our Sales Manager Kory Groters at 480-207-2491 at your earliest convenience.
Do not recommend, the dealership tries to high ball you and insult your intelligence! Go to another Subaru dealership!
Business response:
We strive to be competitive in our pricing offers for our customers and are disappointed to hear this feedback. Please reach out to Kory Groters, Sales Manager, at 480-207-2491 at your earliest convenience to discuss this further.
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4.2 star rating with 3,226 reviews.
When is Camelback VW open?
Camelback VW is closed now. It will open tomorrow at 7:00 a.m.