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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Call center miscommunication caused me to drive 50 miles round trip during morning rush hour for a service appointment that did not happen. I received an apology. The right thing to do is to make it right with the customer to keep their business. I typically own Honda and Toyota vehicles because they are reliable and have good value. During a weak moment I decided to give Subaru a try. Huge regrets based on this experience. Back to the more customer-centric Honda and Toyota products.
Business response:
David, we’re sorry to hear you feel this way and apologize for the miscommunication happened when you booked your appointment. As we shared, we do offer a similar program as the Chandler store of 2 oil changes/tire rotations with purchase. Because those are offered/paid for directly through that dealership those services would need to be redeemed at Chandler as that is who is paying for the services and they are not transferrable to another dealership. So while were offered to perform your oil change and tire rotation that y... read more
Kaden is a very pushy and hounding salesman. He's the reason I wouldn't even consider going in to check out the car I inquired about. Calls, texts, emails... He wouldn't stop. I bought a car from another dealer, and he STILL wouldn't leave me alone. Ended up blocking his texts and emails. You don't gain customers by annoying the crap out of them.
Business response:
We strive to provide our customers with a great experience with our team so we’re disappointed to hear of this. We are unable to identify you by this screenname but would like to speak with you to get additional info so we can address your concerns with our team and ensure that your contact information is removed from our files. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience
I brought my 2017 Subaru BRZ to Camelback Subaru for a service appointment on December 22, 2002 to change the oil and rotate the tires. The technician working on my vehicle gouged three of the four aftermarket wheels on my car with the impact wrench. I emailed and called the service manager on multiple occasions regarding the damage, and I did not receive one single solitary response or even acknowledgment.
I’ve run into an issue with the vehicle registration and licensing, and I’m getting the run-around. Long story short, I’ve been charged the $571 that I’m supposed to be exempt from paying because I’m a disabled veteran with a rating of 100% from the VA. ADOT/DMV has told me to go back to the dealer to fix the issue.
Business response:
Thanks for the positive feedback! We're happy to hear you enjoyed your experience with our sales team and we were able to accommodate your vehicle needs. We appreciate your business and hope we can assist you again soon. Congrats on your new vehicle!
All that matters is by the end I didn’t walk away (drive away) with a white crosstrek
Business response:
Thanks for the positive feedback! We're happy to hear you enjoyed your experience with our sales team and we were able to accommodate your vehicle needs. We appreciate your business and hope we can assist you again soon. Congrats on your new vehicle!
Was supposed to have appt with Anthony and was pawned off toMaury. NOBODY paid attention to our previous stated max of 30k in several emails and texts.
I've taken my car to this dealership for service since I bought it back on 2016. It is out of my way, but I don't mind the 20+ minute drive. It is more expensive than using a regular shop, but I've always liked the service, even after a few minor incidents, which they always made right. This time, I don't think I can go back to them for service. I made an appointment for 01/13 at 2:30PM. I had a few things that needed to be repaired, so they told me to bring it back the next day, since they would need it all day. It was unde... read more
I was lied to about the warranty, which I asked about to 2 different people including the sales person, Kaden.He lied about the tire, the SOS, etc. etc. The car is a LEMON. Once the paperwork was signed the sales person, Kaden, would answer all of my car related questions with: "I don't know". This is my first car since 2004 and this has been the worst experience. They refuse to provide their legal team information and transfer me to Kia. Maybe I should have bought my car there.
Poor customer experience! Emailed, texted and called upfront and made an appointment for test drive. When we arrived they were ill prepared for our appointment. Took over 30 minutes before test drive and the 1st car looked like it had just come off a junk yard lot! Clearly had been in an accident. When we did find an acceptable car, they tried to justify charging 3k over fair market price. When we explained we would not pay the exorbitant price, the sales Manager Kory outright lied stating it wouldn't meet a bank loan minimu... read more
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4.2 star rating with 3,226 reviews.
When is Camelback VW open?
Camelback VW is closed now. It will open tomorrow at 7:00 a.m.