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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Truly shocking experience… not in a good way. We were enticed to visit from a deal posted on their website. After we got to taking price about a car that “qualified” the the posted deal, they gave us a price that was *3 times* more expensive per month. This was because they added nearly $8000 dollars in extra dealer fees and add-ons (not tax and doc-fees). They actually tried to assure us that all of these “dealer options” were *standard* for all cars they sell, and would *say* that they don’t play games or mark-up cars. How... read more
Configured deal online for a specific car. Shared numerous text, emails and even a phone call with the sales manager and salesman. Made it very clear I was only interested in that particular car. Drove an hour round trip to get there and find out they didn’t have it. Apparently the shady car salesman is alive and well in Arizona!
DON'T buy from this dealership! I had a written contract to buy an Ascent from them at VIP pricing, complete with the VIN # of the car I was to buy. They took $1000 deposit to hold that car. As I was driving all the way from Tucson to buy it, I received a call from a very rude man named Frank Galtieri. He informed me that he was canceling the contract. When I questioned his ability to do that, he began yelling at me, interrupting me, and hung up on me. He was condescending and ever so self important as he was treating me lik... read more
I would give this dealership a 0 star rating, if possible. After my mother negotiated a deal for a new Ascent with a $1,000 deposit and signed contract (exact VIN# included), a dealership representative (Frank Galtieri) called and said the price had changed/increased by $4,000. We were on the road for 2 hours to Phoenix, ON THE WAY to pick up the new car, when Frank called and said we could pay full MSRP for the vehicle or the contract was being voided by Camelback. When we questioned the reason, we were told to drive safely... read more
Business response:
July 22nd, 2021: I have never heard back from this dealership after my review posted.
The absolute worst experience ever. I went down there to look at a Nissan Sentra. Never did get to look at it. The showed me a Toyota Corolla 2012. It looked ok at first glance, but my check engine light and another light came on the day after I purchased it. I took it back down there. They said they fixed it, but check engine came in again a day or two later. Had Autozone run diagnostic on it. Said cylinders was mis-firing. Took it back down there again. Asked them to fix injector and squeaky brakes. After having it gor a w... read more
Do not go to this Subaru location. If you’re looking for a Subaru go to a different location. The person you would be signing paperwork with, Tully Keane, will rob you. There is no accountability here. And god forbid you ever need to contact them to uphold their side of the contract, you will never hear back from them. Don’t even bother showing up to this dealership. If anything just use them for a test drive if you want, but when it comes to the purchase or the lease, take their quote and go somewhere else.
Sales person Caleb Peters was OUTSTANDING!! Total follow through. Can't say that about the finance and management departments. The general manager Regina Hale non communicative. Sent her an email.. not even a reply.
Business response:
We're very happy to hear you were pleased with our sales associate. We would like to discuss your concerns with you in further detail but we are unable to identify you by this screename. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Extremely disappointed in the customer service at this dealership.. We will never go back for services. We did not deal with the sales department but the service department was one of the worst experiences we’ve had. We will only use Peoria Subaru from here on out
I was lied a few times. The dealership has sleazy sales managers and salesman. My family and I will never do business with this dealership again; we are moving to Chandler.
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4.2 star rating with 3,226 reviews.
When is Camelback VW open?
Camelback VW is closed now. It will open tomorrow at 7:00 a.m.