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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Not surprised Came in this morning to get my wife’s car serviced while waiting in the service area you over hear a lot of conversations by the sales guys using vulgar language without any care in the world. Referring to a potential customer who was not ready to make a purchase but the sales rep refoto him as a “jerk”. And to hear how they want to treat people in general. I seriously wonder where their morals are at. One sales guy talking to others “ I will show her the best 3 minutes of her life “ And to think my wife was go... read more
Won't honor their own quote The dealership would not honor the cost they quote on their own web site. They added almost $3K of useless options and are not honest about it on their web site.
Business response:
Thank you for taking the time to write your review. It is unfortunate to hear there was a miscommunication about pricing. We take pride in making sure all discussions about pricing are upfront, fair, and honest. Our online quote tool is available to help minimize misunderstandings about advertisements. We would be happy to discuss this further with you, when you have the time. You can contact me directly at the email below. Respectfully, Stephanie Jacobs Reputation Manager Camelback Volkswagen camelbackvsm2018@gmail.com
Poor service post negotiation like APR rate Pricing was competitive but their interest rate(APR) for the excellent credit score is worst in Phoenix and won’t honor competitors rate as per their website. Poor website with respect to financial calculations with lot of errors. They didn’t help in transferring my existing license plate.
Business response:
We apologize for your negative experience. At Camelback Volkswagen we are committed to fair, honest pricing. It’s unfortunate that there was miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you. Respectf... read more
Car didn’t even make it 2weeks after purchase My wife REALLY wanted a Subaru Forester XT. She found one here at Camelback Subaru/Mazda/Volkswagen but unfortunately 2weeks after driving it locally nothing crazy only went through 1tank of gas haven’t even filled it for a second time yet, the car through a CHECK ENGINE CODE for three(3) items and ALL said “STORED” which means they were already there logged in the brain of the computer and they just erased them so the light would clear and they could make a sale. 🤯 After this i... read more
Waste of my time I had an appointment at 8am for the airbag recall. When i checked in they confirmed that my appointment was for the airbag, so i went and sat down. TWO HOURS later, they call me to the counter to let me know they couldn't work on my car because they don't have the part they need. Really not sure why i had to wait for two hours when my car wasn't even being worked on. Such a waste of time, and now I still have to go back because I need this taken care of. I will be making an appointment at a different locatio... read more
not very professional In summary: At the used car area. Lack of knowledge of vehicles, not very good at explaining offer (at least from the salesman I got) did not acknowledge my sibling when we arrived. Car was not even ready for us to view even though we called ahead and told them we were on our way. And now I keep receiving phone calls even though I wrote the GM and explained to him my experience, he/she never replied back. I also made it clear that I did not want to do business with them anymore. Now keep in mind this is... read more
Buy Anywhere Else I have had multiple terrible experiences with this dealership over the last two years. they've tried to upcharge me for vehicles and offer far less for my trade ins. When I show them other dealers prices they act shocked and come up with excuses. Recently, they lied directly to my face about a deal, and acted like they'd never heard of Subaru's guaranteed trade in program. I had to email them the price for my car and even then they tried to dance around it. I've also had trouble with the service department,... read more
Certified with TrueCar but won't honor offers Unethical. They don't honor truecar offers. I liked a car I saw at their dealership with the excessive Zaktek fees so i decided to go through truecar.com and avoid the crazy negotiations. This dealer is a certified truecar dealership and they're supposed to honor the offers made through this method. I got the real cost of the car (3k less) and then received the offer letter from the dealership. I emailed them and they confirmed is the same VIN, same car I looked at. I booked the ... read more
Business response:
We apologize for your negative experience and the miscommunication that you experience in the purchase process. At Camelback Volkswagen we are committed to fair, honest pricing. We take pride in the Camelback Package, it helps to assure the longevity of your investment. We value our customers and truly appreciate the time to share your opinions. Again, thank you for taking the time to write this review. Respectfully, Nikkia Thornton Reputation Manager 602.277.7171
unscrupulous business acumen if you a very bright, successful, well educated biz. women, do not even attempt to reason with these bottom feeders, especially if you are paying all cash for your vehicle....
Business response:
Thank you for the candid feedback on your experience with my staff at Camelback Volkswagen. I sincerely apologize for the level of service you received. I realized we are not perfect, and feedback like you have provided is one of the only ways we can improve. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you. Respectfully, Nikkia Thornton Rep... read more
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4.2 star rating with 3,226 reviews.
When is Camelback VW open?
Camelback VW is closed now. It will open tomorrow at 7:00 a.m.