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CARCHEX
- Automotive
- Cockeysville, MD
About this business
Location details
118 Shawan Rd suite 210, Ste 210, Cockeysville, MD, 21030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a policy for my son on Jan 8 with Carchex because of their BBB A+ rating and endorsements. I decided to go with a different company that offered a lot of additional maintenance benefits in addition to the mechanical breakdown. I was dreading calling Carchex since I had read many reviews where people had problems when they tried to cancel. I spoke to Drew Chiodo and he was very pleasant and professional. He told me he would send me an email so I could fill out the information and return to him and I would receive ... read more
I have terrible experience with Carchex and I feel that they owe me money and an apology. They made it very, very hard on me and they basically messed up things from the start so once I needed to use my insurance, I couldn't because they put wrong mileage. Their mistakes: â?¢ their person put a wrong (way higher) mileage on my contract which I couldn't know because they tell you to accept contract over the phone. And because they don't ask for evidence of the mileage they can do what ever they want, and that's what they did,... read more
Business response:
Thank you for your review. We appreciate the opportunity to address your concerns. According to our records, our Titanium Plus coverage was purchased for your 2014 Ford Fiesta on 9/4/2019 with a starting mileage of 40,001 miles. This starting mileage was confirmed by our representatives on your call with our staff and restated in our standard purchase summary. A confirmation of purchase email was sent to you for review and a hard copy of the contract was mailed to you for review listing a starting mileage of 40,001 and an e... read more
Bought an extended warranty. On October 7 2020, Carchex received a complete packet from me about cancellation and told me I would be receiving a refund in 45-60 days. Here it is December 23 2020, and I still have not received a refund. They are great at taking your money in seconds, but when it comes to refunding it they are horrible. This needs to be settled, one way or another.
Don't do business with carchex...save yourself time energy and money...they violated my cusumer rights and they treat you like your on trial with your issues..they lied about the package just to get the sale.and then once the sale is done..and an issue arises thats not covered after they said it will be covered...then they throw this bogus sample contract on you..when its not an official contract and because in order for it to be. Contract there must be 2 signatures which there wasnt..so if you want to be treated like your g... read more
Business response:
Thank you for your review. Our management team is reaching out to you to discuss this matter. In the meantime, we will address your concerns in this review accordingly. According to our records, a 6 Year 100,000 mile Powertrain Plus silver level plan was purchased for your 2011 Mercedes Benz S550 was purchased on 11/15/2020. A written quote was emailed to you and reviewed prior to purchase for this coverage. During the sales call, you were read a summary of your purchase and advised to read your contract. You were advised y... read more
I had Carchex warranty with top coverage. I filed a claim when my shock/strut failed. Carckex covers strut but not shock. Although Mercedes dealer said that it was my strut that failed, Carchex called it shock and they did not want to pay for the repair. After few days of complains, they decided to make a partial payment. I canceled my contract with them and took over a month to get back my refund.
Seemed good now Ive cancelled my warranty after 4 days fighting to get my money back getting a run around. Said i had to respond to a email but they dont send a email called twice now smh
Business response:
Thank you for your review. We have reached out to you and processed your request to cancel. With your purchase being inside our 30 day money back guarantee period, your refund will appear in your account in 2-3 business days. Please give us a call if you have any additional questions or concerns. We can be reached at (877)227-2439 Ext. 6002. Best, CARCHEX Customer Service Team
First of all, read the "5 star" reviews carefully. They don't talk about satisfaction with warranty COVERAGE. They talk about how wonderful the BUYING EXPERIENCE was! Yeah...my buying experience was great, too. Even negotiated a "discount." Lucky me... Carchex just SELLS you the warranty. In my case it was serviced by ********** (the name is probably gonna be blocked out by BBB). So you innocently call Carchex, and - frankly - speak with GREAT people who genuinely sound like they want to help. Then, they transfer you to ***... read more
THEY WILL NOT PAY LABOR COST AT THE DEALER THAT IS REPARING MY CAR ALSO WONT PAY FOR NUTS AND BOLTS ?????????? THIS CONTRACT IS THOUGH ENDURACE WARRANTY NEVER AGAIN !!!!!!!!!!!
After checking online for other warranty companies, I decided to go with Carchex for my son's vehicle. We purchased a 2003 Honda Accord LX and immediately added an extended warranty for him. As soon as we filed a claim, the adjuster called the Honda Dealership back and declined to pay for the work necessary by claiming the issues were pre-existing. Something told me this company was a scam. I even tried to contact a supervisor or the adjuster and keep getting the run around. No adjuster went to the dealership, they just stam... read more
Business response:
Thank you for your review. We understand the frustration of having a denied claim and will have a CARCHEX representative reach out to you right away regarding your claim. Please be aware, as the retailer, CARCHEX was not aware of your claim until receiving your review. Our CARCHEX Customer Service is available at (877)227-2439 Ext. 6002 to assist on any claims issues any of our customers are having with the claims administrator. Based on your review, we reached out to the claims administrator to request information on your... read more
Frequently asked questions about CARCHEX
How is CARCHEX rated?
CARCHEX has a 3.2 star rating with 799 reviews.
When is CARCHEX open?
CARCHEX is closed now. It will open at 9:00 a.m.