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CARCHEX
- Automotive
- Cockeysville, MD
About this business
Location details
118 Shawan Rd suite 210, Ste 210, Cockeysville, MD, 21030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a $100.00 Ded. on my Carchex contract. Had a breakdown, The repair was $4,500.00. They denied my claim. After six weeks of fighting with them they paid a portion of it. I had to pay over $2,600.00. Anybody that gives Carchex any money will be sorry they ever heard of them.
I am not happy with there company I requested a cancelation and refund. They processed the cancelation over the phone then began telling me that they can't control ******* and I would have to mail in a letter to request a refund. They got some vary sketchy business practices and there emails show up under my spam I my email. They are not reputable at all and don't understand how they are still operating
Business response:
Thank you for your review. We apologize for any frustration with the cancellation process for your coverage on the 2013 BMW X5. We have asked for a supervisor to reach out to help you cancel your coverage. Additionally, we will address both concerns listed below. According to our records, a Bronze level Powertrain plan was purchased on 5/12/2021. We received your call to request cancellation on 6/18/2021 outside of the standard 30 day money back guarantee. Per the terms of the contract, a written request with signature is r... read more
I bought the warranty in Feb, in May my car needed transmission service. I took it *****, then A ^& Z, then to Joe P****** all were so uncomfortable to deal with this company and told me our experience with them they going to request a check after a check until you give up. That exactly what happened. They requested Freeze frame data from *****, which the repair facility unable to do. Other shops also unable, After more than a month from waiting I gave up and asked them just to refund the three months I paid them so I go and... read more
Business response:
Thank you for your review. We apologize for any frustration caused however the claim and refund were processed in accordance with the terms of your coverage. We will address both concerns accordingly. Your transmission claim was started on 5/8/2021, 35 days and 185 miles into active coverage. The contract administrator advised your repair shop they would require the freeze frame data and maintenance records for your vehicle prior to teardown being required to diagnose the cause of failure. On 5/12/2021, the repair shop agre... read more
Absolutely horrible experience. I asked three specific questions regarding the use of original parts, was the labor rate that of the market and dealer and do they pay with a credit credit. I received a yes to all three questions and recently brought my car in for a repair. They would not authorize new parts, they wanted to use used parts.......the labor rate was not agreed upon they would pay about 60% and obviously never got to payment. My car sat for two days. I finally paid for it myself. Tried calling to cancel and cant ... read more
Business response:
Thank you for discussing this matter with our Customer Loyalty Team. We appreciate you bringing these concerns to our attention and have reviewed your calls with our staff to address your concerns. In the meantime, we are glad to have found a better Exclusionary policy that meets your Vehicle Protection needs for your 2015 Mercedes Benz S550. The new Titanium Plus Plan includes a Market Labor Rate surcharge that covers the posted labor rate for any licensed repair shop you take your vehicle to. With regards to parts, all o... read more
I purchased a 2013 Chevy equinox. The motor went out. I had to wait 3.5weeks to receive an answer. then they wouldn't cover the motor after I was told several times that they were replacing the motor with a reman. This is the WORSE company. They lied to me and lied to the dealership. The dealership tried multiple times to contact Carchex throughout the 3.5 weeks. They continued to lie to the dealership. Carchex refused to provide me proof of their inspectors report or proof of the pictures their inspector took of my engine. ... read more
Business response:
Thank you for your review. We appreciate you speaking with CARCHEX about your denied claim on the 2010 Chevy Equinox. As we discussed, CARCHEX is the retailer of the coverage and was not involved in the claims adjudication for your recent engine replacement claim. We have submitted a request with your contract administrator's management team to review your claim and we are awaiting the outcome of the review. As such, we will address your claims concerns and review complaint accordingly. According to our records, a bronze l... read more
Just purchased a 2014 37k mile vehicle and wanted to get information on an extended warranty. Called and spoke to a representative of Carchex. He quoted me 1 price of $3500. When asked if that was the only coverage, he was very rude and said, "is it the price? I mean, it's our titanium coverage and covers bumper to bumper on an 8 year old vehicle. Other people get angry and start hurling insults at me if I don't offer them the titanium coverage." I shared that I just wanted to know of the options available so I could have a ... read more
Worst experience with whatever this program is. I would not call it an extended warranty and the notion of a vehicle service program is overstated. There calculation average repair rate does not even come close to any certified repair shop. Both dealers and any good independent repair shop charge more than what CARCHEX promises to cover ($100 dollars labor). I was told CARCHEX only recommends OEM parts, but in practice, they recommended using cheaper or even refurbished parts for my repair. It is better to save your money an... read more
Business response:
Thank you for your review. We apologize for any frustration on your recent claim. As the retailer, CARCHEX does not approve or deny claims. However, we do work on your behalf when there is a claims issue. We requested the claims info from your contract administrator and will address your concerns. According to our records, a 2 YR / 24,000 mile MBI Plus Used Plan was purchased on your 2012 Honda Cross tour on 3/17/2021. According to your claims notes provided, your repair called in repairs to your Timing Belt and Timing Belt... read more
I have been trying to cancel my policy like Paylink told me to; Paylink have suspended payments on my behalf. I've contacted This company and never get anyone. I'm always on hold. I just want my policy cancelled PV06492140. I've even emailed Carchex and no responses or anything. That's not professional.
I have been trying to cancel my policy like ******* told me to; ******* have suspended payments on my behalf. I've contacted This company and never get anyone. I'm always on hold. I just want my policy cancelled **********. I've even emailed Carchex and no responses or anything. That's not professional.
Business response:
Thank you for your review. Our management team has reached out to you to assist you with your request to cancel your coverage and sent you a personal email. If you could please give us a call at (888)418-1384 Ext. 6101 or reply to our email, we would greatly appreciate it. Best, CARCHEX Management Team
Frequently asked questions about CARCHEX
How is CARCHEX rated?
CARCHEX has a 3.2 star rating with 799 reviews.
When is CARCHEX open?
CARCHEX is closed now. It will open at 9:00 a.m.